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COMM 226 Business Technology Management Section EC Summer 2017 This syllabus is subject to change and any changes will be posted in the Announcements section of your eConcordia portal. Disclaimer: In the event of extraordinary circumstances beyond the University's control, the content and/or evaluation scheme in this course is subject to change.

About the Course Instructor: Prof. Dennis Kira Office: MB-12.127 Office Hours: Mondays 2:00 pm to 4:00pm Phone: (514) 848-2424 ext. 2981 E-mail: [email protected] Course Description The objective of this course is to provide students with an understanding of the role of information technology in business organizations. Students learn how information technologies can be used to create business value, solve business problems, accomplish corporate goals and achieve and maintain a competitive advantage. Course Overview Information technology dominates the modern business environment. This creates a need for managers that not only understand technology but also know how to use it to create business value for the organization. Business Technology Management (BTM) is a set of processes and services that unite an enterprise's business technology (BT) and business management (BM) strategies to extract total BT solution value potential. The course introduces students to information systems and technology with a focus on its application to help businesses to achieve and maintain a competitive advantage. Modern information systems and approaches used to organizations in their operations and interactions with other business are emphasized in this course, including enterprise resource planning (ERP), supply chain management (SCM), Business Intelligence (BI) and customer relationship management (CRM). Database management and design is covered as a tool to improve decision making and to operations. The use of internet technology as a business tool to expand markets, improve efficiency and facilitate operations is introduced to students with practical business cases. Students are also exposed to information technology risks such as computer crimes and learn how to mitigate them by using information security. This course also provides students with hands-on experience to an ERP system (SAP) and a database system (Microsoft Access). Learning Objectives

The main objective of this course is to provide an in-depth understanding of the role of information systems in ing business activities and enhancing organizations’ competitive advantage. Upon successful completion of this course, students will be able to:

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Describe the main concepts of information systems and the related concepts; Describe the relationship between information systems and competitive advantage; Identify the major trends in IS technologies such as Customer Relationship Management Systems, Supply Chain Management Systems and Enterprise Resource Planning and their use to improve business efficiency, increase profits and other business functions; Learn how to use E-commerce and E-business in order to create new or improve existing businesses. Demonstrate how information systems can enhance business decision making and help create business partnerships; Describe how organizations develop, acquire and implement information systems; Discuss issues related to computer crime and security, and information systems ethics.

Instructional and Learning Methods

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Reading: Students need to read course material from the textbook and other sources. Students can determine own pace by referring to the agenda attached at the end of this course outline. Mini-case studies and discussions: Real or fictional business scenarios may be presented, and there will be in-class discussions on how to apply information systems to solve business problems. Assignments and activities: Students will be required to complete assignments and activities designed to complement and enhance learning of the course material as well as to provide some practical experience of management information systems. Exam: The final exam will take place in the computer lab. The final exam will cover the material in the book. The date, time and rooms for the final exam will be announced in July

Obtaining Required Material:

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The text required for this course is available through the course website and is included in the cost of the course textbook fee. Learning Lab: o You need to to a 3rd party interactive learning tools, learninglab.newgraph.com (DO NOT TYPE WWW before the link) for a nominal fee. (1) you need to create a (SIGN UP) at the website of Learning Lab. (2) your email address to confirm your ‘sign up’. (3) to learninglab and select the course “Introduction to MIS”, and pay the subscription fee. (4) again to have access to the learning tools for course. For to LearningLab please email [email protected]. Software for assignments o You will also need various specific software applications for your assignments in this course, such as SAP GUI and Microsoft Access. When each assignment is announced, specific instructions will be provided to obtain and install the required software. Important Note for Apple Macs s. o The assignments teach you how to use real-world business software. Unfortunately, much software in the business world does not work well or at all on Apple OS X. Thus, if you use a Mac, you will sometimes need to also run Windows on your Mac. Instructions will be provided for how to do this.

Assessments Evaluation Pre and post assessment - 0%

(Very important to measure what you already know about the subject and how much you have learned by the end of the course. So please complete the pretest before you start your studies and compete the posttest before your final exam.) Online activities - 25% Case discussion (5 X 1% ) - 5% EISEL Practice (3 X 3.33%) - 10% Peer2Peer Activity (pilot) [%-Participation] - 2% Participation, 2% Participation, 6 % question – total 10% [Dates will be announced in econcordia, and emailed to you.] Assignments - 15% Assignment 1: ERD - 5% (Individual) Assignment 2: Databases (Individual) - 5% Assignment 3: DSS in Excel (Group of two students) - 5% Final examination (during examination period with examinations office) - 60% Total - 100% Note: In the event of extraordinary circumstances beyond the University's control, the content and/or evaluation scheme in this course is subject to change. Assessment Details Pre and Post Assessment There will be a short pre- and post-test that need to be taken by the course participants. These two tests are worth zero marks. You need to take the MIS Knowledge (Pre Assessment) at the beginning of the class. Afterward, you can take the MIS Knowledge (PostAssessment) after you complete the class. These two tests will help you to calibrate the learning outcomes that you achieved in this course. Case Discussion You must do the following in Learning Lab to get full Case Discussion Marks. There will be 3 cases posted by the professor in Learning Lab. You must post your response to each case with a minimum of 300 words in the discussion section for each case. Your response should engage with the teacher’s case and provide your personal thoughts/understanding and response. The case discussions are a versatile learning method in an online course. It is akin to putting your hand up in class, but with a bonus: each and every student can read the comments, questions, and the various answers posted, at their leisure. To earn their marks on “Case Discussion”, each student is expected to contribute to the discussion on cases. This can be done by contributing relevant material-related comments or questions, by answering others’ questions, by adding to other’s comments, by providing counter-arguments, real-life example, and the like. In addition, make sure that you make reference to relevant chapters in the book to not only strengthen your argument and but to manipulate the content in the book for better understanding the concepts. Guidelines for Posting on the Discussion Board:

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Do not post your telephone number, student ID, or any other personal information on the discussion board. Read the other postings to confirm that a question has not already been answered repeatedly. Repetitive postings will not earn marks. The Discussion Board is meant for the academic discussion of the course material. Keep postings pertinent to the course material. Questions pertaining to grades, technical issues or questions of a personal nature must be addressed directly to your TA via e-mail or by using the question center in Learning Lab. Posts of this nature will be removed. Of vital importance is respectful behavior on the discussion board. Refrain from making offensive statements and derogatory comments. For example, students must never insult another person or teaching assistant in a discussion. Students who fail to respect these rules will get zero mark for “Case Discussions” and will be asked to leave the discussion. It is within our discretion and authority to edit or remove any posting at any time. Please see the http://www.concordia.ca/students/rights.html

EISEL Practice Learning Tool EISEL: The Educational Information System for Enhanced Learning (EISEL) is a learning tool made of multiple choice questions to help you practice the subject matter and reinforce your knowledge of what you have learned by repetition. EISEL presents you with some questions that you answer just like in a test. But here you are allowed to do them as many times as you wish. Ideally, to use EISEL for its maximum potential, you would continue practicing the questions until you start answering them correctly all the time. Using EISEL is also intended to help you practice for the final exam questions as the questions in the final exam would be of similar nature. You should be practicing EISEL throughout the semester and not in the last days before the final exam, if you want to get the most benefit from it. The grade in EISEL is calculated based on the running average. Peer2Peer Learning Tool The Peer2Peer learning tool will be run virtually. It is composed of three phases. One specific chapter or subject within the course will be given. Phase 1: You will be asked to create a number of questions. Phase 2: You will be asked to evaluate a number of questions created by your peers on relevancy, clarity and level of difficulty. Phase 3: You will be asked to complete a test from the questions created (by the students taking the class). Phases 1 and 2 may or may not have participation points (check the evaluation section above). We will use the tool also before the final exam for practicing purposes. Assignment There are three assignments during the semester; please refer to the schedule for the due dates. Assignments 1 and 2 is to be completed individually, Assignment 3 can be done as an individual or by groups of maximum two students. Late assignments class policy: Late assignments, for any reason, will be subject to a 25% penalty for the first day. An additional 10% will be deducted for each additional day. Final Exam The final examination is worth 60% of the total mark for this course. However, in order to the course, you must score at least 50% in the final examination. The final examination is comprehensive; it will cover all of the chapters and sections of the textbook listed above. The final examination will have both multiple choice questions and word problems. Date: Duration: Coverage:

To be determined by Concordia’s Examination Office 3 hours All course material covered

Learning Outcomes Final exam Describe the main concepts Theory-based multipleof information systems and choice exam questions the related concepts

Describe the relationship between information systems and competitive advantage.

and application-based exam questions Theory-based multiplechoice exam questions

and application-based exam questions Identify the major trends in Theory-based multipleIS technologies such as choice exam questions SCRM, SCM and ERP and their use to improve and application-based business efficiency, exam questions increase profits and other business functions; Learn how to use ETheory-based multiplecommerce and E-business choice exam questions in order to create new or improve existing and application-based businesses. exam questions Demonstrate how information systems can enhance business decision making and help create business partnerships;

Asgn. 3

case Use of an ERP Use of an ERP

Use of an eprocurement system

Use of an ERP

Use of an eprocurement systems

Use of an eprocurement systems

Theory-based multiplechoice exam questions

and application-based exam questions Describe how organizations Theory-based multipleanalyze, develop, acquire choice exam questions and implement information systems; and application-based Discuss issues related to computer crime and security, and information systems ethics.

Asgn. 1 Asgn. 2 Business process Database Design modelling and for a business notation

Implementation of a database system

Use of an eprocurement systems

Business process Design and modelling and implementation notation of a database system

exam questions Theory-based multiplechoice exam questions and application-based exam questions

Numerical Scores and Letter Grades At the end of this course, the instructor will produce an overall score for the student’s performance on the various components of this course, and then convert that score to a letter grade. The following list provides the numerical equivalent for the letter grades that will be reported at the end of the term: Score 90 – 100 85 – 89 80 – 84 77 – 79

Letter A+ A AB+

73 – 76 70 – 72 67 – 69 63 – 66 60 – 62 57 – 59 53 – 56 50 – 52 < 50

B BC+ C CD+ D DFNS

* D- is the minimum requirement to the course. Please refer to section 16.3 of the Undergraduate Calendar for more information about the grading system, examinations, and performance requirements. (http://registrar.concordia.ca/calendar/16/16.html#16.3)

Technical Time zone Please note that the eConcordia HelpDesk is open Monday to Friday, from 9:00 a.m. to 5:00 p.m. ET Technical Requirements The technical requirements for accessing the online material are listed within the course content and may also be found at: http://www.econcordia.com/home/elearning.aspx?section=224. If your existing hardware does not meet the requirements, you may experience a lower level of quality and accessibility to our website and course content. The course requires the use of Microsoft Software that can only run on Windows XP or higher. Students using Mac OS will be required to install a virtual machine with Windows OS. It is the responsibility of the student to install this virtual machine. Details of the installation procedures will be provided during the semester. Lab facilities with Windows are also available on campus. Students are expected to have access to MS Office 2003 or higher as assignments will require the use of MSWord and MSExcel for electronic submissions. MAKE SURE TO SATISFY THESE TECHNICAL REQUIREMENTS BEFORE YOU ENROLL IN THIS COURSE. .

Communication You will be communicating with your assigned Teach Assistants through the Question Center on www.learninglab.newgraph.com. For any technical issues concerning LearningLab, please [email protected] You are required to be polite at all times and to include the following information in all your e-mail communication:

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Full name Concordia student ID number Course name and number pertaining to your inquiry

Save a copy of all e-mail correspondence for the duration of the term and until the final letter grade for your course has been posted in your MyConcordia portal. We strongly encourage you to use a Concordia University e-mail or an from a provider such as Sympatico, Videotron, etc. Free e-mail s such as Hotmail, Yahoo, etc. are NOT recommended and very often lead to communication problems. Your e-mail address must be ed in your MyConcordia Portal as well as in the Student Profile of your My eConcordia Portal

Announcements: Important information regarding the course will be communicated to you via the Announcements Section of the course website. The Announcements are located in the centre of the main page upon logging in to your eConcordia . Please make sure to read the postings frequently, at least twice per week.

Discussion Board: will not be used in this course!

Important Information Topic

Link

Academic Integrity

Academic Integrity

Academic Integrity Quiz

How to take the quiz

Access Centre for Students with Disabilities

ACSD

Concordia Library Citation & Style Guides

Citing - Help & How-to

Course Communication Tools

Communication

eConcordia Policies

Policies

Final Exams Information

Final Exams

Helpdesk/

FAQ

Refunds

Refunds

Technical Requirements

Technical Requirements

Tips for Studying Online

Studying Tips

Tutorial Companies

Please note that private tutorial companies, some of whom aggressively promote their services on and off campus, are not authorized by Concordia University to distribute flyers on University premises and may not use Concordia University facilities to promote or provide their services on some flyers. Concordia University and its academic departments do not have any affiliation with these companies even though names such as JMSB, Concordia, or references to specific departments often appear in a visible way. If you are interested in the University’s approved tutoring services, all you need to do is ask your Professor or consult the services listed in your course outline.

COMM 226 - Business Technology Management Agenda Summer 2017 All deadlines indicated are on the due date listed by 11:59 p.m. unless otherwise indicated.

Week 1: May 1 - May 7 Navigate the course website Review the course outline Module 0: About this Course May 03

First day of classes

May 05

Discussion Board opens at 2 PM. Module 1: Introduction to IS & IT Careers (Textbook (E-MIS)1 (“Careers in BTM” supplement ) Week 2: May 8 - May 14

May 10

Last day to add or swap courses in this term.

May 10

DNE Date: Academic withdrawal deadline (with tuition refund) Module 2: Technology Essentials (Textbook: Chapter 4 (E-MIS)) Week 3: May 15 - May 21 Module 3: Productivity, Innovation and Strategy (Textbook: Chapter 3 (E-MIS)) Week 4: May 22 - May 28

May 22

Journée nationale des patriotes (Quebec), Victoria Day (elsewhere in Canada) — University closed. Module 4: Using IS to Improve Processes (Textbook: Chapter 5 (PS&I)2) Week 5: May 29 - June 4 Module 5: ing Processes with Enterprise systems(Textbook 6, 7 and Appendix 7 (PS&I)) Assignment 1 due on June 1 Week 6: June 5 - June 11 Continue with Module 5: ing Processes with Enterprise systems (Textbook 6, 7 and Appendix 7 (PS&I))

June 12

QUIZ 1 (includes chapters 1, 4, 3 in E-MIS ,chapter 5 in PS&I and “careers in BTM”)

Week 7: June 12 - June 18 Module 6: Database Management (Text book 5,5a, 5b (E- MIS) and “Database systems” supplement) Week 8: June 19 - June 25 June 24

Fête Nationale - University Closed

June 20

Mid-term break starts University Closed

June 23 Complete the discussion 1 and 2 by June 30 Week 9: June 26 - July 2 July 01

Canada Day - University Closed

June 27

Mid-term break ends

June 30

University Closed Module 7: Networks and the Internet ( Textbook: Chapter 6 (E-MIS)) Week 10: July 3 - July 9 Module 8: E-Commerce, Social Networking and Web 2.0 (Text: Chapter 9 (EMIS))

July 7

ASSIGNMENT 2 DUE Week 11: July 10 - July 16

July 10

DISC Date: Academic withdrawal (without tuition refund) Module 9: Acquiring IS through projects (Textbook: Chapter 10 (E-MIS)) Week 12: July 17 - July 23 Module 10 Structure, Ethics and IT Governance (Textbook: Chapter 11 (EMIS)) Week 13: July 24 - July 30

July 31

QUIZ 2 (includes chapters 5, 5a, 5b, 6, 9 in E-MIS and 6,7, appendix 7 in PS&I and “Database systems” supplement)).

July 26

Course evaluations are sent - the link to complete the evaluations are sent via email. Week 14: July 31 - August 6 Module 11 IS Security Management and Privacy (Textbook: Chapter 12 (EMIS)) Week 15: August 7 - August 13 Review all course material and prepare for the final exam.

August 7

Assignment 3 due, complete discussions 3,4 and 5 by this date

August 09

Last day of classes

August 10

Deadline Complete Course Evaluation Examination Period: August 11 - August 16 Final Exam date, time and location is posted on your MyConcordia Portal

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