Enterprise-wide Information Systems 5y4t6n

Enterprise-wide Information Systems Class of

: 2010

Academic Year

: First

Course Code

: SL IT 502

Semester

: II

Credit

: 3

Sessions

: 33

Objective To help students acquire basic understanding of a few enterprise-wide Business Processes and their Integration through IT enabled applications. Also to help students design and develop MIS and thereby to leverage these business processes for competitive advantage. REFERENCE BOOKS

AUTHOR / PUBLICATION

Information Technology in Management

ICMR

Information Systems Today, 2e

Leonard Jessup, Joseph Valacich, PHI

Management Information Systems

ICMR

ERP Strategy

Vinod Kumar Garg, Bharat Vakharia, Jaico

Concepts in Enterprise Resource Planning

Brady, Monk and Wagner – Thomson Learning

Enterprise SOA: Deg IT for Business Innovation

Dan Woods and Thomson Mattern – O’Reilley

Supply Chain Management

Chopra and Meindl

CRM at the Speed of Light

Green Berg, Paul – TMH

The CRM Handbook

Jill Dyche

ERP Demystified

Alexis Leon, Wiley Publications

Detailed Syllabus Process View of Organization: Introduction to Business Process, Problems of functional division, Business Process Re-engineering, Process redesign and mapping Approaches to Process Improvement: Kaizen, TQM, Comparing BPR and other approaches-TQM, Kaizen Database Management: Basic concepts, Data Models, Advantages of Database Approach, Overview of ER Modeling, Data Flow Modelling, Entity, Attributes, Relationships, key Concepts, Normalization, Basic Normal Forms (restricted up to 3 NF), overview of SQL. Information System Development: Database design process, building Databases (lab sessions with available database) - Implementation and Presentation of MIS - Forms, Queries and Reports. (The projects are to be chosen in relevant industry areas and to be implemented using MS Access / similar Database packages).Enterprise Resource Planning: Operational advantages of enterprise wide applications, Overview of Finance & ing, Manufacturing, Sales & Distribution, HR modules. Supply Chain Applications: Overview of Supply and Demand Chains, SCM Framework, Introduction to Supplier Relationship Management (SRM), Business case for SCM, Integration of SCM with legacy applications and ERP, RFID in SCM and how it aids in Business process re-design and optimization CRM Applications: Introduction to CRM Applications, Growth of CRM Applications, CRM as an enabler of Customer Centric Strategy, e-governance: Increasing use of IT for governance of civic services Outsourcing: Outsourcing of business processes Integration among enterprise solutions: Integration of ERP, SCM and CRM applications Trend: (a) ERP, SCM and CRM popular package (b) Architectures – Multi tier Applications

Cases Faculty will identify appropriate cases. Project Faculty will be identifying appropriate mini projects to be done by the students, out-side the class room. Students are required to do at least one project using Microsoft Access tools.

Suggested Schedule of Sessions Topic

No. of Sessions

Process View of Organization

3

Approaches to Process Improvement

1

Database management

4

Information System Development

4

Databases (lab sessions)

4

Project Execution

5

Enterprise Resource planning

4

Supply Chain Application

1

Case Discussion on SCM

1

CRM Applications

1

Case Discussion on CRM Application

1

E-governance

1

Outsourcing

1

Integration among enterprise solutions like ERP, SCM and CRM

1

Architectures Multi tier Applications

1

Total

33