Hp Xw6200 Service Manual 3m3z2u

HP Workstation xw6200

Service and Technical Reference Guide

Copyright Information © 2004 Copyright Hewlett-Packard Development Company, L.P. Part number: 361758-001 First Edition: June 2004 Second Edition: August 2004 Third Edition: October 2004

Warranty Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided “as is” without warranty of any kind, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting and additional warranty. This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Trademark Credits The HP Invent logo is a trademark of Hewlett-Packard Company in the U.S. and other countries. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. Red Hat is a ed trademark of Red Hat, Inc. Linux is a ed trademark of Linus Torvalds. Intel is a ed trademark of Intel Corporation in the U.S. and other countries and are used under license. Acrobat and Acrobat Reader are trademarks of Adobe Systems Incorporated. Energy Star is U.S. ed mark of the United States Environmental Protection Agency.

Contents

Contents

Preface

1

2

Important Safety Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Updating BIOS, Drivers, and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi E- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Additional Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii Helpful links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii Using the Documentation Library CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii Locating Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii Parts and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii Subscriber’s Choice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii Product Overview Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Exploded View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Front Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Rear Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Serial Number and COA Label Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Power Supply and Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Power Supply Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Power Consumption and Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 System Fans and Airflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Resetting the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Environmental Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 PCI and PCI Express Slot Power Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 ENERGY STAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 ENERGY STAR Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Hyper-Threading Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Installing or Restoring the Operating System Installing the Operating System and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Microsoft Windows XP Professional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Linux-Preinstalled Workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Linux-Enabled Workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 HP Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Restoring the Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Protecting the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Ordering Backup Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

III

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IV

System Management Computer Setup (F10) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 BIOS ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Using Computer Setup (F10) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Computer Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Desktop Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Initial Configuration and Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Remote System Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Software Updating and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Asset Tracking and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Fault Notification and Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Removal and Replacement Procedures Service Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Read Cautions, Warnings and Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Electrostatic Discharge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Tools and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Special Handling of Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Pre-Disassembly Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 System Board Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Removal and Replacement of Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Disassembly Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Security Lock (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Cable Lock (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Universal Chassis Clamp Lock (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Bezel Blanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Hood Sensor (Smart Cover Sensor) (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Hood Lock (Smart Cover Lock) (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Front I/O Device Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Power Button Assembly and System Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 System Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Peripheral Component Interconnect (PCI) Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 IEEE-1394 (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Front Fan Removal (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Power Connections to Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Diskette Drive (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Processor Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

CONTENTS

System Diagnostics and Troubleshooting E- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Help & Center (HSC) and E- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LED Color Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HP Insight Diagnostics Offline Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Key Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Theory of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diagnostic Utility on CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . the ISO Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diagnostic Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diagnostic Light Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting Scenarios and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving Minor Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving Power Supply Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving Diskette Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving Hard Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving Display Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving Keyboard and Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving Front Component Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving Hardware Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving Processor Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving CD-ROM and DVD Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving Internet Access Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power On Self Test (POST) and Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A SCSI Devices SCSI Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using SCSISelect with SCSI Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SMART . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B SATA Devices SATA Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Boot Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SATA Raid Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C Ultra ATA Devices Ultra ATA Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ultra ATA Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Drive Installation Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Device Classes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Attach Sequence Rules by Class Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Attach Sequence Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additional Drive Application Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SMART . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

114 114 114 115 115 115 115 116 116 117 121 121 123 123 125 127 128 130 131 133 133 134 136 137 139 139 140 141 143 151 152 152 153 155 156 157 159 159 159 160 160 161 163 163

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VI

Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CD-ROM or DVD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connector Pins Enhanced Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ethernet RJ-45 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Parallel Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IEEE 1394 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Headphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Line-in Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Line-out Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ultra SCSI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SATA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Monitor (VGA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Monitor (DVI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ATA/ATAPI (IDE) Standard Drive Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24-Pin Power (Main) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-Pin Power (Auxiliary System Board) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-Pin Power (for Processors) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-Pin Power (Auxiliary PCI Express) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Board Designators Power Cord Set Requirements Routine Care General Cleaning Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Maximizing the Airflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the Workstation Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additional Security and Resetting CMOS Resetting the Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clearing and Resetting the CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the CMOS Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Computer Setup to Reset CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Quick Troubleshooting Flows Initial Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . No Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . No Power, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . No Power, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . No Power, Part 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . No Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . No Video, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . No Video, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . No Video, Part 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

CONTENTS

164 164 165 165 165 166 166 166 167 167 167 167 168 168 169 170 170 171 172 172 173 173

179 179 179 180 180 180 181 182 182 183 186 187 187 188 189 190 190 191 192

193 193 194 195 196 197 197 198 199 200 201 202 203

VII

Contents

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Error Messages, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Error Messages, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Error Messages, Part 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . No OS Loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . No OS Loading from Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . No OS Loading from Hard Drive, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . No OS Loading from Hard Drive, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . No OS Loading from Hard Drive, Part 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . No OS Loading from Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . No OS Loading from CD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . No OS Loading from Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Non-functioning Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

VIII

CONTENTS

Preface

Important Safety Warnings Preface

WARNING! Avoid Electrical Shocks. To avoid electrical shock, do not open the power supplies. There are no -serviceable parts inside. To avoid electrical shock and harm to your eyes by laser light, do not open the DVD laser module. The laser module should be serviced by service personnel only. Do not attempt to make any adjustment to the laser unit. Refer to the label on the DVD for power requirements and wavelength. This product is a class I laser product.

WARNING! Grounding your Equipment. For your safety always connect the equipment to a grounded wall outlet. Always use a power cord with a properly grounded plug, such as the one provided with the equipment, or one in compliance with your national safety standards. This equipment can be disconnected from the power by removing the power cord from the power outlet. This means the equipment must be located close to an easily accessible power outlet.

WARNING! Protecting your Ears. If your system is a multimedia model, or if you have installed a sound card in your system, always turn the volume down before connecting the headphones or speakers. This prevents discomfort from unexpected noise or static. Listening to loud sounds for prolonged periods of time may permanently damage your hearing. Before putting on headphones, place them around your neck and turn the volume down. When you put on the headphones, slowly increase the volume until you find a comfortable listening level. When you can hear comfortably and clearly, without distortion, leave the volume in that position.

WARNING! Removing and Replacing the Cover. For your safety, never remove the system side cover without first disconnecting the power cord from the power outlet and removing any connection to a telecommunications network. If a Power Protection Device is fitted to your system, you must shut down your computer using its on/off switch, then remove the power cord before removing the system’s side cover. Remove the Power Protection Device cables before any servicing operation. Always replace the side cover before switching the system on again.

IMPORTANT SAFETY WARNINGS

IX

WARNING! Battery Safety Information. There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn an old battery. Replace the battery with the same or equivalent type, as recommended by the manufacturer. The battery in this system is a lithium battery that does not contain any heavy metals. However, to protect the environment, do not dispose of batteries in household waste. Return used batteries either to the shop from which you bought them, to the dealer from whom you purchased your system, or to HP so that they can either be recycled or disposed of in the correct way. Returned batteries will be accepted free of charge.

WARNING! Metallic particulates can be especially harmful around electronic equipment. This type of contamination may enter the data center environment from a variety of sources, including, but not limited to, raised floor tiles, worn air conditioning parts, heating ducts, rotor brushes in vacuum cleaners or printer component wear. Because metallic particulates conduct electricity, they have an increased potential for creating short circuits in electronic equipment. This problem is exaggerated by the increasingly dense circuitry of any electronic equipment. Over time, very fine whiskers of pure metal can form on electroplated zinc, cium, or tin surfaces. If these whiskers are disturbed, they may break off and become airborne, possibly causing failures or operational interruptions. For over 50 years, the electronics industry has been aware of the relatively rare, but possible, threat posed by metallic particulate contamination. During recent years, a growing concern has developed in computer rooms where these conductive contaminants are formed on the bottom of some raised floor tiles. Although this problem is relatively rare, it may be an issue within your computer room. Since metallic contamination can cause permanent or intermittent failures on your electronic equipment, HewlettPackard strongly recommends that your site be evaluated for metallic particulate contamination before installation of electronic equipment.

WARNING! Avoid Burn Injuries. Some parts inside the computer will be hot. Turn off and unplug the system, then wait approximately three to five minutes for them to cool down before opening the system access s or touching internal components.

WARNING! if you have a modem: Do not attempt to connect this product to the phone line during a lightning storm. Never install telephone jacks in wet locations unless the telephone line has been disconnected at the network interface. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Use caution when installing or modifying telephone lines. Avoid using a telephone (other than a cordless type) during an lightning storm. There may be a risk from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Never touch or remove the communications board without first removing the connection to the telephone network.

X

PREFACE

CAUTION Avoid Static Electricity. Static electricity can damage electronic components. Turn OFF all equipment and disconnect the power cable before installing an accessory card. Do not let your clothes touch any accessory card. Handle the card as little as possible and with care.

NOTE Recycling Your System. HP has a strong commitment toward the environment. Your HP system has been designed to respect the environment as much as possible. HP can also take back your old system for recycling when it reaches the end of its useful life. HP has a product take-back program in several countries. The collected equipment is sent to an HP recycling facilities in Europe or the U.S.A. As many parts as possible are reused. The remainder is recycled. Special care is taken for batteries and other potential toxic substances, these are reduced into non-harmful components through special chemical processes. If you require more details about the HP product take-back program, your local dealer or your nearest HP Sales Office.

Updating BIOS, Drivers, and Software HP continually strives to implement new enhancements that will increase functionality, performance, and reliability of your HP Workstation. To ensure that your workstation takes advantage of the latest enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular basis. To available updates from the HP Web site: „ Go to www.hp.com/go/biz Or „ Click Start>Help & Center. Then, click the HP Software & Drivers icon, select your operating system, and review or select available updates.

Finding Information E- For online access to technical information and tools, go to http://www.hp.com/. resources include web-based troubleshooting tools, technical knowledge databases, driver and patch s, online communities, and proactive notification services. The following sites are also available to you. „ http://www.hp.com—Provides useful product information. „ http://www.hp.com//workstation_manuals—Provides the latest online documentation.

UPDATING BIOS, DRIVERS, AND SOFTWARE

XI

Preface

CAUTION Information on Ergonomic Issues. It is strongly recommended that you read the ergonomics information in the Safety and Comfort Guide on the Documentation Library CD before using your system. You can access more extensive ergonomics information at: http://www.hp.com/ergo.

„ http://welcome.hp.com/country/us/eng/ww.html—Provides a listing of the worldwide technical phone numbers.

Additional Documentation Refer to the Documentation Library CD for additional product information in PDF format. The CD contains the following: „ Getting Started (available in print and PDF on library CD) Helps you set up hardware and factory-provided software; also includes basic troubleshooting information should you encounter any problems during initial startup. „ Safety and Comfort Guide (PDF on library CD) Provides safety and ergonomic information to assist you in setting up a safe and comfortable workstation environment. „ Safety & Regulatory Information Guide (PDF on library CD) Provides safety and regulatory information that ensures compliance with U.S., Canadian, and various international regulations.

Helpful links The following links can also be accessed for additional information: „ Product Bulletin—The product bulletin contains the QuickSpecs and is available at: http://h18000.www1.hp.com/products/quickspecs/productbulletin.html „ For information about the Microsoft® Windows® operating system: http://www.microsoft.com „ For information about the Linux operating system: http://www.redhat.com „ Additional product information is available from the HP website at http://www.hp.com/go/ workstations.

Using the Documentation Library CD To access the contents of the Documentation Library CD follow the steps that are applicable to your workstation.

Windows-Based Workstations Insert the CD into the CD-ROM drive. The CD Autorun feature begins. If there is no CD-ROM drive activity for two minutes or more, the Autorun feature might not be enabled on the workstation. To run the CD: 1 Click Start>Run. 2 In the text box, enter: X:\index.htm (where X is the drive letter designator for the CD-ROM drive) 3 Click OK.

XII

PREFACE

Linux-Based Workstations If the workstation is running a Linux operating system, browse the CD and click the index.htm file to launch the CD interface. To view the documents on the CD, and install Adobe® Acrobat® Reader for Linux from http://www.adobe.com.

Locating Regulatory Information Refer to the Safety & Regulatory Information guide on the Documentation Library CD for product class information. You can also refer to the label on the rear of the chassis.

Parts and Accessories For complete and current information on ed accessories and components, visit http://partsurfer.hp.com

Preface

Subscriber’s Choice Subscriber’s Choice, an HP program, allows you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, and more. Sign up today at http://www.hp.com/go/subscriberschoice

FINDING INFORMATION

XIII

XIV

PREFACE

Chapter 1 Product Overview

This chapter presents an overview of the hardware components of the HP Workstation. „ “Product Features” on page 16 „ “Product Specifications” on page 19 „ “Power Supply and Cooling” on page 20 „ “Environmental Specification” on page 23 „ “PCI and PCI Express Slot Power Specifications” on page 23 „ “ENERGY STAR” on page 24

Chapter 1

„ “Hyper-Threading Technology” on page 25

15

Product Features Exploded View The following image shows a typical HP Workstation xw6200. Drive configurations can vary. For complete and current information on ed accessories and components, visit http://partsurfer.hp.com. 1

2

4

3

5

14 6

13

12

11

10 9

8

7

Table 1-1 Exploded View 1

U Heatsinks

6

Front Bezel

11

Hard Drive

2

Memory Module

7

Chassis

12

Access

3

Power Supply

8

System Board

13

Processors

4

Top Cover

9

System Speaker

14

System Fans

5

Optical Drive*

10

PCI-E (graphics)

*An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD+R/RW, or CD-RW/DVD combo drive.

16

PRODUCT OVERVIEW

Front Components The following image shows a typical HP Workstation xw6200. Drive configurations can vary.

12 1 2 11

3 4 5 6 7 8 9 10

1

Optical Drive Eject Button

5

Power Button

9

Microphone Connector

2

5.25-Inch Drive Bay

6

Hard Drive Activity Light

10

IEEE-1394 Connector**

3

Diskette Drive (optional)

7

Universal Serial Bus (USB)

11

Optical Drive Activity Lights

4

Power On Light

8

Headphone Connector

12

Optical Drive*

Chapter 1

Table 1-2 Front View

*An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD+R/RW, or CD-RW/DVD combo drive. **IEEE-1394 is an optional feature. If the workstation was purchased without this option, then this connector will be covered.

PRODUCT FEATURES

17

Rear Components

16 15

1 2

14

3 4 5

13 6 7

12

8

11

9 10

Table 1-3 Rear Components 1

Universal Chassis Clamp Lock Hole

9

Graphics Adapter

2

Padlock Loop

10

Cable Lock Slot

3

Access Key

11

Microphone Connector (pink)

4

PS/2 Mouse Connector (green)

12

USB Ports (x6)

5

Parallel Connector (burgundy)

13

Serial Connector (teal)

6

RJ-45 Network Connector

14

PS/2 Keyboard Connector (purple)

7

Audio Line-In Connector (light blue)

15

Built-In Self Test (BIST) LED

8

Audio Line-Out Connector (lime)

16

Power Cord Connector

NOTE: To assist you in connecting your peripheral devices, the rear connectors are labeled and color-coded according to industry standard.

18

PRODUCT OVERVIEW

Serial Number and COA Label Location Each workstation has two unique serial number labels. Systems preinstalled with Windows XP also have a certificate of authentication (COA) label 2. The serial number labels 1 are located on the side of the unit and on the rear . Keep this number available when ing customer service for assistance.

2 1

1

Chapter 1

Product Specifications The following table lists the physical dimensions. Table 1-4 Physical Characteristics Weight (typical configuration)

16kg (35 lb)

Tower Dimensions

441 mm (17.4 in.) tall 165 mm (6.5 in.) wide 440 mm (17.3 in.) deep

Rack Mount Dimensions (top cover and foot removed)

165 mm (6.5 in.) tall <4U 425mm (16.75 in.) fits in standard 19 in. rack. 440 mm (17.3 in.) deep

PRODUCT SPECIFICATIONS

19

Power Supply and Cooling The workstation has 8 outputs: „ +3.3V—used with PCI, MCH, ICH5, PXH, LAN, SATA hard drives, and on-board logic „ +5V—used with storage (disk, optical, diskette), PCI, Audio, USB, and on-board logic „ +12V-A—used with PCI, fans, input to onboard regulators that supply 1.2V, 1.5V, and 1.8V „ +12V-B—used with storage (disk, optical, floppy), PCI Express x16 auxiliary connector „ +12VU0—input to onboard regulator that supplies power for U0 „ +12VU1—input to onboard regulator that supplies power for U1 „ -12V—used by PCI „ 5VSB—used for sleep circuitry

Table 1-5 Power Supply and Cooling (Voltage) Voltage

Minimum

Maximum

3.3 V

3.17 V

3.47 V

5V

4.85 V

5.25 V

12 VU0

11.52 V

12.6 V

12 VU1

11.52 V

12.6 V

12 V-A

11.52 V

12.6 V

12 V-B

11.52 V

12.6 V

V12N

-11.4 V

-12.6 V

5 VSB

4.85 V

5.25 V

Table 1-6 Power Supply and Cooling (Current)

20

Current

Minimum

Operating

Continuous

Maximum

3.3 V

0A

3.1 A

23 A

31.0 A

5V

0A

2.3 A

18 A

23.0 A

12 VU0

0A

3.1 A

11.4 A

13.7 A

12 VU1

0A

0A

11.4 A

13.7 A

12 V-A

0A

0A

13.7 A

17.0 A

12 V-B

0A

0A

13.7 A

14.0 A

V12N

0A

0A

0.5 A

0.8 A

PRODUCT OVERVIEW

Table 1-6 Power Supply and Cooling (Current) Current

Minimum

Operating

Continuous

Maximum

5 VSB

0A

0A

2A

2A

WARNING! Do not exceed 110 W of a 5 V and 3.3 V power combination.

WARNING! Do not exceed 456 W of 12 V (U0/U1/A/B) power combination.

WARNING! Do not exceed 182.4 W of a 12 V (A and B) power combination.

WARNING! Do not exceed 500 W of total continuous output power.

Chapter 1

Power Supply Specifications Table 1-7 Power Supply Specifications Full Ranging Input (No Line Select Switch)

Yes

Active Power Factor Correction (APFC) (Input Current is nearly 1/2 a non-APFC PS)

Yes

ive Power Factor Correction (PFC)

No

Operating Voltage Range

90 - 264 VAC / 118 VAC

Rated Voltage Range

100 -240 VAC

Rated Line Frequency

50-60 Hz / 400Hz

Operating Line Frequency Range

47 - 66 Hz / 393 - 407Hz

Rated Input Current

9A / 9A

Maximum Rated Power

500 W

Heat Dissipation

Typical 1228.9 btu/hr Maximum 2625.4 btu/hr

Power Supply Fan

92mm variable speed

PS Size (wide x high x deep)

97.8mm x 149.9mm x168.10mm

ENERGY STAR compliant

Yes

FEMP Standby Power Compliant(<2W in S5 - Power Off)

No

POWER SUPPLY AND COOLING

21

Table 1-7 Power Supply Specifications BIST LED

Yes

Surge Tolerant Full Ranging Power Supply

Withstands power surges up to 2000V

Power Consumption and Cooling The following table shows the power consumption for a typical configuration (based on primary power consumptions): „ Two processors (2x3.6GHz Xeon) „ 1 GB memory (2x512 MB) „ Two hard drives (2xSATA 40 GB) „ DVD-ROM drive „ PCI Express graphics card (FX1300) „ Diskette drive „ One monitor

Table 1-8 Power Consumption and Cooling Input Power Consumptiona

@ 120Vac/60Hz

Typical operating mode

360 W = 1228.9 btu/hr

Windows XP Idle

201 W = 685.9 btu/hr

Hibernate mode (S4)

6.4 W = 21.84 btu/hr

Power Off (S5)

6.4 W = 21.84 btu/hr

a. Approximate values

NOTE When you turn off your workstation with the power button on the front , the power consumption falls below 10 W. To reach zero power consumption, either unplug the workstation from the power outlet or use a power strip with a switch. For additional information on power-saving features, refer to your operating system documentation.

System Fans and Airflow The workstation includes two rear system fans, one U heatsink fan for each processor (U), plus optional front system fans.

22

PRODUCT OVERVIEW

Resetting the Power Supply If an overload triggers the power supply overload protection, all power is immediately cut. To reset the power supply unit: 1 Disconnect the power cord. 2 Determine what caused the overload and fix the problem. 3 Reconnect the power cord and reboot the workstation. When you power down the workstation through the operating system, power consumption falls below the low power consumption but does not reach zero. This on/off feature extends the life of the power supply.

Environmental Specification Temperature (operating)

40° to 95° F (5° to 35° C)

Temperature (non-operating)

-40° to 140° F (-40° to 60° C)

Humidity (operating)

8% to 85% RH, non-condensing

Humidity (non-operating)

8% to 90% RH, non-condensing

Shock (operating)

1/2-sine: 40G, 2–3ms

Shock (non-operating)

1/2-sine: 160 cm/s, 2–3ms, (~100g) square: 20G, 422 cm/s

Vibration (operating)

Operating random: 0.5G(RMS), 5–300Hz

Vibration (non-operating)

Random: 2.0g(RMS), 10–500Hz

Maximum Altitude (operating)

0–10,000 ft (3,048 m)

Maximum Altitude (non-operating)

0–30,000 ft (9,144 m)

Chapter 1

Table 1-9 Environmental Specifications

PCI and PCI Express Slot Power Specifications

The following table describes the slots, card types, and maximum slot power. Table 1-10 PCI and PCI Express Slot Power Specifications Slot#

Slot Type

Slot Power (Maximum)

1

PCI Express x16 graphics

150 W**

2

PCI

25 W*

3

PCI

25 W*

ENVIRONMENTAL SPECIFICATION

23

Table 1-10 PCI and PCI Express Slot Power Specifications Slot#

Slot Type

Slot Power (Maximum)

4

PCI

25 W*

5

PCI

25 W*

6

PCI Express x8’ (x4 performance)

25 W*

* In addition to these slot power specifications, the overall power consumption of the system (including I/O cards, processor, and memory) must not exceed the maximum ratings of the system power supply. ** Includes 75W maximum from the system board connector, and 75W maximum from the auxiliary graphics power connector.

NOTE If a graphics card requiring more than 75W is installed, HP recommends not using slot 2, which is the PCI slot adjacent to the graphics slot. In addition to these slot power specifications, the overall power consumption of the system (including I/O cards, processors, memory, drives) must not exceed the maximum ratings of the system power supply.

For hardware specifications of other system components, such as graphics cards or optical drives, refer to the website of the specific manufacturer.

ENERGY STAR The ENERGY STAR® program, a government-backed initiative, promotes energy efficiency by identifying ways to reduce energy consumption. Select HP workstations participate in the ENERGY STAR program.

NOTE ENERGY STAR is not ed on Linux-based workstations.

For those workstations that ENERGY STAR and have it enabled, the power management features will be set as follows: „ Monitor—goes into sleep mode after 20 minutes of inactivity. „ System—goes into Hibernate mode after 25 minutes of inactivity. „ Hard Drive—goes into power savings mode after the system goes into Hibernate mode.

NOTE If you have to restore the operating system, reset the ENERGY STAR settings (if applicable) after the restore.

To the factory default power settings for your product, select Start>Control and double-click Power Options.

ENERGY STAR Compliance HP products purchased with the ENERGY STAR configuration are compliant with the U.S. Environmental Protection Agency (EPA) ENERGY STAR Computers Program. The EPA ENERGY STAR

24

PRODUCT OVERVIEW

configuration does not imply endorsement by the EPA. As an ENERGY STAR Partner, HP has determined that products with the ENERGY STAR configuration meet the ENERGY STAR guidelines for energy efficiency. The ENERGY STAR Computers Program was created by the EPA to promote energy efficiency and reduce air pollution through more energy-efficient equipment in homes, offices, and factories. HP products achieve this by reducing the power consumption when not being used. ENERGY STAR on HP Workstations uses AI power management. The system can wake as a result of a action (keyboard or mouse) or from the network or a modem. The Power Management feature, when used in conjunction with an external ENERGY STAR-compliant monitor, will the power-down features of the monitor. The Power Management feature allows an external monitor to go into low-power mode when the energy save timeout occurs.

CAUTION Using the Energy Save Monitor feature with non-ENERGY STAR-compliant monitors might cause video distortion when the Energy Save timeout occurs.

Hyper-Threading Technology

To see if Hyper-Threading Technology can benefit you, test your system by turning the feature on. To do this, run Computer Setup (F10) during the boot process and select Advanced>Processors>HyperThreading, and enable the Hyper-Threading Technology.

NOTE The Hyper-Threading Technology is recommended for use with Windows XP systems. This technology is detected by the system and is turned on in the operating system after it is enabled in the system BIOS.

NOTE The Hyper-Threading Technology is not recommended for use with Windows 2000-based workstations.

NOTE With the release of Red Hat Enterprise Linux WS 3.0, Hyper-Threading Technology is compatible with Linux-based systems. Before this technology can be enabled, an SMP kernel must be installed on your system.

For more information about the Hyper-Threading Technology, visit the Intel website at http://www.intel.com.

HYPER-THREADING TECHNOLOGY

25

Chapter 1

Hyper-Threading Technology, developed by Intel®, enables a single processor to execute multiple threads of instructions simultaneously. Hyper-Threading Technology enables the processor to utilize its execution resources more efficiently, delivering performance increases and improving productivity. Not all systems benefit from the Hyper-Threading Technology.

26

PRODUCT OVERVIEW

Chapter 2 Installing or Restoring the Operating System

This chapter describes the installation and restoration of the operating system. „ “Installing the Operating System and Software” on page 28 „ “Restoring the Operating System” on page 31 „ “Protecting the Software” on page 31 „ “Ordering Backup Software” on page 32 If the workstation was shipped with a preinstalled OS, it is configured automatically the first time the workstation is turned on.

CAUTION Adding optional hardware devices to your workstation before the operating system successfully installs can cause errors and prevent the operating system from installing properly.

Chapter 2

CAUTION After the automatic installation has begun, DO NOT TURN OFF THE WORKSTATION UNTIL THIS PROCESS COMPLETES. Turning off the workstation during the installation process might damage the software that runs the system.

27

Installing the Operating System and Software The following section discusses the operating system and HP software installation procedures.

Microsoft Windows XP Professional The first time you turn on your workstation, you are prompted to select a language for the operating system. After selecting the language, read and follow the instructions on the screen to complete the installation of the operating system. This takes approximately 10 minutes, depending on the system hardware configuration. During the process, do not turn off your workstation unless you are directed to do so.

Installing or Upgrading Device Drivers To install hardware devices, such as a printer, a display adapter, or network adapter after the operating system installation is completed, the operating system needs access to the appropriate software drivers for the devices. Device drivers are usually provided on a CD supplied with the peripheral device. Some existing peripheral devices might not have been shipped with drivers developed for Windows XP. To locate the most current device drivers, visit http://www.hp.com/go/workstation.

Creating a Restore Diskette To create a restore diskette for Windows XP, select Start>Programs>Accessories>System Tools>System Restore and follow the on-screen instructions.

Linux-Preinstalled Workstations If you have a Linux-preinstalled workstation, follow the instructions in this section to set up your OS and software. After the boot process completes, you can view additional HP Linux documentation by opening your Internet browser (the browser is automatically set to use the local HP documentation page as its default). You can also access Linux Web links for Red Hat (Internet access required) by using your Internet browser.

NOTE For additional information concerning the setup of Linux-preinstalled or Linux-enabled workstations, refer to the HP Manual for Linux, which is located at http://www.hp.com// linux__manual. For more information about HP and Linux, visit http://www.hp.com/linux.

Starting Up the Linux Operating System The first time the workstation is booted, the Red Hat First Boot utility displays. This program enables you to enter your , network, graphics, time, and keyboard settings for your workstation.

CAUTION After the automatic installation has begun, DO NOT TURN OFF THE WORKSTATION UNTIL THE PROCESS IS COMPLETE. Turning off the workstation during the installation process might damage the software that runs the workstation or prevent its proper installation.

28

INSTALLING OR RESTORING THE OPERATING SYSTEM

NOTE When you enable the YPBind feature in the Network tab of the Linux Setup Tool, you might get a blank screen for about 15–30 seconds after you have selected and saved all of your settings and have exited the utility. This is normal. The boot process continues its execution after the screen returns.

Restoring the Linux Operating System

NOTE To restore the Linux OS, the HP Driver CD and Red Hat box set are required. the latest HP Driver CD to get any new enhancements.

NOTE Linux does not mixed drive types for a manufacturing preload. When restoring the operating system, mixed drive types can be handled with the restoring media.

ING THE LATEST HP DRIVER CD To the latest HP Driver CD: 1 the ISO image to a local hard drive from the HP website for the appropriate workstation platform (such as http://www.hp.com//xw6200). a Click the drivers and software link. b Select the Linux OS that matches your box set. c Select the latest version from the Utility Tools section. d and unpack it (tar zxvf filename.tgz). 2 Copy the ISO image to CD-R bootable media. On another Linux workstation, use the cdrecord utility. Identify the device address for the CD burner (cdrecord --scanbus). The default is usually 2, 0, 0.

Chapter 2

Example: cdrecord -v -eject dev=2,0,0 CD0_golden.iso INSTALLING WITH THE HP DRIVER CD To install with the HP Driver CD: 1 Boot the workstation from the Red Hat box set Binary CD 1. 2 Insert the Linux operating system CDs from the Red Hat box set as prompted. 3 Continue following the prompts until the operating system is successfully installed. 4 Configure the X server to start on reboot. 5 Reboot the workstation. 6 Follow the prompts to set up your system with the Red Hat First Boot utility. 7 When prompted in First Boot to add additional CDs, insert the HP Driver CD into the CD-ROM tray of the workstation.

INSTALLING THE OPERATING SYSTEM AND SOFTWARE

29

8 Click Install next to “Additional CDs.” The HP Driver CD window opens. 9 Click Press to begin install... 10 When the install is done, you will have two options, “Reboot now...” on the left side and “Press to continue, reboot later...” on the right side. 11 Click Reboot now...

Upgrading Device Drivers If you must upgrade a Linux device driver, visit the HP website at http://www.hp.com/go/ workstation.

Linux-Enabled Workstations Linux-enabled workstations are not preinstalled with Linux. They require the HP Installer Kit for Linux and the purchase of a Red Hat box set. The Installer kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat box set that have been verified to work on HP workstation hardware.

ing Hardware Compatibility To see which Linux versions have been verified to work on HP workstation hardware: 1 Go to http://www.hp.com//workstation_manuals. 2 Select your HP workstation model. 3 Click the Hardware Matrix for Linux link.

Installing the Linux Operating System To install the Linux operating system on your Linux-enabled system: 1 Follow the instructions for “Restoring the Linux Operating System” in the previous section. 2 Follow the instructions for “Starting Up the Linux Operating System” in the previous section.

NOTE For more information concerning the setup of Linux-preinstalled or Linux-enabled workstations, refer to the HP Manual for Linux, which is located at http://www.hp.com// linux__manual.

For more information about HP and Linux, visit http://www.hp.com/linux.

Upgrading Device Drivers If you must upgrade a Linux device driver, visit the HP website at http://www.hp.com/go/ workstation.

30

INSTALLING OR RESTORING THE OPERATING SYSTEM

HP Software The following HP software will also be installed the first time the workstation is turned on: „ Computer Setup (F10) Utilities and diagnostic features „ HP Software including device drivers „ HP Client Manager Software (available for from http://www.hp.com/go/EasyDeploy) „ System Software Manager (available for from http://www.hp.com/go/ssm) „ Power Management Setup with energy saver features (not ed for Linux) „ Security Management tools „ Software Management tools Certain drivers and utilities are available only in selected languages. You can obtain the latest version of these files, in English and selected other languages, in one of four ways: „ Software CD „ HP website at http://www.hp.com „ Restore Plus! CD, which is supplied with Windows-based workstations „ HP Workstations Red Hat Linux with HP Additions CD, which is supplied with Linux-based workstations

NOTE Additional HP software might be required in certain situations.

Restoring the Operating System

For more information about restoring the Linux OS or software, see “Restoring the Linux Operating System” in this chapter.

Protecting the Software To protect software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files.

RESTORING THE OPERATING SYSTEM 31

Chapter 2

Restore the original Microsoft Windows XP Professional operating and factory-installed software by using the Restore Plus! CD and the OS CD that came with the workstation. Carefully read and follow the instructions provided with the Restore Plus! CD.

Ordering Backup Software All software that shipped with the workstation, including the Restore Plus! CD, can be ordered from HP as a single set, or you can order the various software packages separately.

NOTE Before calling HP to order the software, be sure to have the serial number of the workstation available. See the “Serial Number and COA Label Location” section on page 19.

32

INSTALLING OR RESTORING THE OPERATING SYSTEM

Chapter 3 System Management

This section describes the various tools and utilities that allow for the system management of the workstation. „ “Computer Setup (F10)” section on page 34

Chapter 3

„ “Desktop Management” section on page 42

33

Computer Setup (F10) The Computer Setup (F10) utilities enable you to: „ Change factory default settings and set or change the system configuration, which might be necessary when you add or remove hardware. „ Determine if all of the devices installed on the workstation are recognized by the system and functioning properly. „ Determine information about the operating environment of the workstation. „ Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test (POST). „ Establish and manage s and other security features. „ Establish and manage energy-saving timeouts (not ed for Linux platforms). „ Modify or restore factory default settings. „ Set the system date and time. „ Set, view, change, or the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. „ Modify the boot order of bootable devices, such as hard drives, diskette drives, optical drives, or LS120 drives. „ Configure the boot priority of SATA, IDE (ATA), and SCSI hard drive controllers. „ Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run during a Full Boot. You can set your system to: „

always Quick Boot (default)

„

periodically Full Boot (from every 1 to 30 days)

„

always Full Boot

„ Enable or disable Network Server Mode, which enables the workstation to boot the operating system when the power-on is enabled with or without a keyboard or mouse attached. When attached to the system, the keyboard and mouse remain locked until the power-on is entered. „ Select POST Messages Enabled or Disabled to change the display status of POST messages. POST Messages Disabled suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to POST Messages Enabled during POST, press any key (except F1 through F12). „ Establish an Ownership Tag, the text of which is displayed each time the system is turned on or restarted. „ Enter the Asset Tag or property identification number assigned by your company to this workstation. „ Enable power-on prompting during system restarts (warm boots) as well as during poweron. „ Secure the integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded NIC, so that the I/O functionality cannot be used until they are unsecured. „ Enable or disable Master Boot Record (MBR) Security.

34

SYSTEM MANAGEMENT

„ Enable or disable removable media boot ability. „ Enable or disable removable media write ability (when ed by hardware). „ Solve system configuration errors detected, but not automatically fixed, during the POST. „ Replicate your system setup by saving system configuration information on diskette and restoring it on one or more workstations. „ Execute self-tests on specified SATA and IDE (ATA) hard drives (when ed by the drive).

BIOS ROM The Basic Input/Output System (BIOS) of the computer is a collection of machine language programs stored as firmware in read-only memory (ROM). The BIOS ROM includes such functions as POST, PCI device initialization, Plug 'n Play , power management activities, and the Setup utility. The firmware contained in the BIOS ROM s the following systems and specifications: „ Microsoft WHQL „ Alert-On-LAN (AOL) and Wake-On-LAN (WOL) „ AI 1.0 and 2.0 and OnNow „ SMBIOS 2.3.5 „ PC98/99/00 and NetPC „ Intel PXE boot ROM for the integrated LAN controller „ BIOS Boot Specification 1.01 „ Enhanced Disk Drive Specification 3.0 „ “El Torito” Bootable CD-ROM Format Specification 1.0 „ ATAPI Removable Media Device BIOS Specification 1.0 „ MPS Specification 1.4 (for booting Linux SMP) The BIOS ROM is a 1-MB Intel Firmware Hub (or Firmware Hub-compatible) part. The runtime portion of the BIOS resides in a 128-K block from EA000h to FFFFFh (approximation).

Using Computer Setup (F10) You can only open Computer Setup by turning on the workstation or restarting the system. To access the Computer Setup Utilities menu: 1 Turn on or restart the workstation. 2 Press the F10 key as soon as the monitor light turns green.

Chapter 3

NOTE If you do not press the F10 key at the appropriate time, you must try again. Turn the workstation off, then on again, and press the F10 key again to access the utility.

3 Select your language from the list and press Enter. In the Computer Setup Utilities menu, four headings are displayed: File, Storage, Security, and Advanced. 4 Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter.

COMPUTER SETUP (F10)

35

5 To apply and save changes, select File>Save Changes and Exit. „

If you have made changes that you do not want applied, select Ignore Changes and Exit.

„

To reset to factory settings, select Set Defaults and Exit. This option restores the original factory system defaults.

CAUTION Do NOT turn the workstation power OFF while the ROM is saving your Computer Setup F10 changes because the CMOS could become corrupted. After you exit the F10 Setup screen, it is safe to turn off all power to the workstation.

36

SYSTEM MANAGEMENT

Computer Setup Menu NOTE The following content is subject to change with new firmware releases, so your menu may be different than shown below.

Table 3-1 Computer Setup Menu Descriptions Option

Description

File

System Information

Lists product name, processor type/speed/stepping, cache size (L1/L2), system ROM family and version, installed memory size, chassis serial number, integrated MAC for enabled or embedded NIC (if applicable), and asset tracking number.

About

Displays copyright information.

Set Time and Date

Enables you to set system time and date.

Save to Diskette

Saves system configuration, including CMOS, to a formatted, blank 1.44-MB diskette in the Qsetup.txt file. Save/Restore for is ed.

Restore from Diskette

Restores system configuration from a diskette.

Set Defaults and Exit

Restores factory default settings, which includes clearing any established s.

Ignore Changes and Exit

Exits Computer Setup without applying or saving any changes.

Save Changes and Exit

Saves changes to system configuration and exits Computer Setup.

Chapter 3

Heading

COMPUTER SETUP (F10)

37

Table 3-1 Computer Setup Menu Descriptions Heading

Option

Description

Storage

Device Configuration

Lists all installed non-SCSI storage devices. SCSI storage drives will not be listed in Computer Setup (F10). When a device is selected, detailed information and options are displayed. The following options might be presented: Hard Disk Identifies the hard disk drives on the system. CD-ROM Identifies the hard disk drives on the system. Diskette Type (for legacy diskette drives only) Identifies the highest capacity media type accepted by the diskette drive. Options are 3.5" 1.44 MB, 5.25" 1.2 MB, and Not Installed. Default Values Multisector Transfers (IDE disks only) Specifies how many sectors are transferred per multi-sector PIO operation. Options (subject to device capabilities) are Disabled, 8, and 16. Transfer Mode (IDE devices only) Specifies the active data transfer mode. Options (subject to device capabilities) are PIO 0, Max PIO, Enhanced DMA, Ultra DMA 0, and Max UDMA. Translation Mode (IDE disks only) Lets you select the translation mode to be used for the device. This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for s of older versions of UNIX (for example, SCO UNIX version 3.2). Options are Bit-Shift, LBA Assisted, , and None. CAUTION: A new Automatic option has been added to allow for BIOS to automatically determine the translation mode used to configure a previously formatted IDE, SATA, or USB mass storage device. This prevents you from having to know how the mass storage device was previously formatted. Ordinarily, the translation mode selected automatically by the BIOS should not be changed. If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted, the data on the disk will be inaccessible.

Options

Removable Media Boot Enables/disables ability to boot the system from removable media. Removal Media Diskette Write Enables/disables ability to write data to removable media. BIOS DMA Data Transfers Allows you to enable or disable the BIOS use of DMA for IDE data transfers. SATA Configuration Add as separate controller and replace separate controller. Primary IDE Controller Enables/disables primary IDE controller. Secondary IDE Controller Enables/disables secondary IDE controller.

38

SYSTEM MANAGEMENT

Table 3-1 Computer Setup Menu Descriptions Heading

Option

Description Boot Order Allows you to configure the boot, diskette drive, and hard drive orders by physically reordering the menu entries. Each device on the list can be individually excluded from or included for consideration as a bootable operating system source. NOTE: MS-DOS drive lettering assignments might not apply after a non-MS-DOS operating system has started. Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order, restart the workstation and press F9 when the F10=Setup message appears on the screen. After POST is completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter. The workstation then boots from the selected non-default device for this one time. Controller Order Allows you to specify the order of the attached hard drive controllers. The first hard drive controller in the order will have priority in the boot sequence and will be recognized as drive C (if any devices are attached). NOTE: The selection will not appear if all hard drives are attached to the embedded IDE controllers.

Setup

Allows you to set and enable setup () . NOTE If the setup is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.

Power-On

Allows you to set and enable power-on .

Smart Cover

Allows you to disable cover removal sensor or to notify if sensor has been activated.

System IDs

Allows you to set:

Master Boot Record Security

„

Asset tag (16-byte identifier) and ownership tag (80-byte identifier displayed during POST).

„

Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.)

„

Keyboard locale setting (for example, English or German) for System ID entry.

„

Monitor tracking

Enables you to enable or disable MBR Security. When enabled, the BIOS rejects all requests to write to the MBR on the current bootable disk. Each time the computer is powered on or rebooted, the BIOS compares the MBR of the current bootable disk to the previously saved MBR. If changes are detected, you are given the option of saving the MBR on the current bootable disk, restoring the previously saved MBR, or disabling MBR Security. You must know the setup , if one is set. NOTE Disable MBR Security before intentionally changing the formatting or partitioning of the current bootable disk. Several disk utilities (such as FDISK and FORMAT) attempt to update the MBR. If MBR Security is enabled and disk accesses are being serviced by the BIOS, write requests to the MBR are rejected, causing the utilities to report errors. If MBR Security is enabled and disk accesses are being serviced by the operating system, any MBR change will be detected by the BIOS during the next reboot, and an MBR Security warning message will be displayed.

Chapter 3

Security

COMPUTER SETUP (F10)

39

Table 3-1 Computer Setup Menu Descriptions Heading

Option

Advanced** Boot

Description Allows you to set: „

POST mode (QuickBoot, FullBoot, or FullBoot every 1–30 days).

„

POST messages (enable/disable).

„

Safe POST (enable/disable). Enabling this features allows a watchdog timer to operate during Option ROM execution. If an option ROM hangs and the cycles the power on the system, POST detects that an error occurred during the last boot, and displays a message. The offending option ROM code is skipped.

NOTE This setting might need to be disabled if an option ROM takes a long time to execute. The watchdog timer might expire on a normally executing option ROM and skip it on the next boot.

Power/Sleep/ Wake

Processors

„

F9 prompt (enable/disable). Enabling this feature will display the text F9=Boot Menu during POST. Disabling this feature prevents the text from being displayed. However, pressing the F9 key will still access the Shortcut Boot [Order] Menu screen.

„

F10 prompt (enable/disable). Enabling this feature displays the text F10=Setup during POST. Disabling this feature prevents the text from being displayed but pressing F10 still accesses the Setup screen.

„

F12 prompt (enable/disable). Enabling this feature displays the text F12=Network Service Boot during POST. Disabling this feature prevents the text from being displayed but pressing F12 still forces the system to attempt booting from the network.

„

Option ROM* prompt (enable/disable). Enabling this feature causes the system to display a message before loading options ROMs.

„

POST Delay (in seconds) (enable/disable). Enabling this feature adds a -specified delay to the POST process. This delay is sometimes needed for hard disks on some PCI cards that spin up slowly—so slowly that they are not ready to boot by the time POST is finished. The POST delay also gives you more time to select F10 to enter Computer Setup (F10).

„

Num Lock State at Power-On (enable/disable). Enabling this feature automatically turns on Num Lock at startup.

Options: „

Remote Wakeup Boot Source

„

After Power Loss (on/off).

„

S5 wake on LAN (enable/disable).

„

Unique Sleep State Blink Rates (enable/disable). Allows you to choose an LED blink pattern that uniquely identifies each sleep state.

Enable/disable processor cache, Hyper-Threading Technology, and power management features. NOTE Enabling Power Management turns on Demand-Based Switching, a feature which reduces processor frequency and voltage (thus, power) when usage is low (but the system is still in S0/ working state).

Chipset/ Memory

40

SYSTEM MANAGEMENT

ECC enables hardware-based error correction for ECC-capable memories. „

Memory scrubbing (enable/disable)

„

Memory remapping (enable/disable)

„

PCI SERR# generation (enable/disable)

„

PCI VGA palette snooping (enable/disable), which sets the VGA palette snooping bit in PCI configuration space; only needed when more than one graphics controller is installed.

Table 3-1 Computer Setup Menu Descriptions Heading

Option

Description

Onboard Devices

Enables you to set resources for or disable onboard system devices (serial ports, parallel ports, diskette controllers, and so on).

Device Options Allows you to set the Printer Mode to EPP+E, Output-Only or Bi-directional. NOTE These settings are included for backward compatibility. Many older printers cannot use newer protocols like EPP+E.

Allows you to enable/disable: „

Number Lock state at power-on or off during POST

„

PME Wakeup Events, such as a wake on LAN magic packet to bring the machine out of Hibernate.

„

Processor Cache. Enabling this turns on the processors L1 and L2 cache and disabling turns off the processors L1 and L2 cache, which is one way to slow the processor down.

„

SATA RAID Option ROM

„

SCSI Option ROM

„

Network Controller Option

„

Standby wake events

NOTE This setting might need to be disabled if older PCI cards do not use the PME signal correctly and keep turning on the system.

Slot 1 (PCI)

Enables you to configure control, power management, option ROM, and interrupt.

Slot 2 (PCI Express x 16)

Enables you to configure control, power management, option ROM, and interrupt.

Slot 3 (PCI)

Enables you to configure control, option ROM, and latency timer.

Slot 4 (PCI Express x 16)

Enables you to configure control, option ROM, and latency timer.

Slot 5 (PCI-X 133)

Enables you to configure control, speed, option ROM, and latency timer.

Slot 6 (PCI-X 133)

Enables you to configure control, speed, option ROM, and latency timer.

Slot 7 (PCI-X 133)

Enables you to configure control, speed, option ROM, and latency timer.

Chapter 3

*Available on select models. **These options should be used by advanced s only.

COMPUTER SETUP (F10)

41

Desktop Management HP Client Management Solutions (available for from http://www.hp.com/go/EasyDeploy) provides standards-based solutions for managing and controlling workstations in a networked environment. This section summarizes the capabilities and features of the key components of desktop management: „ Initial Configuration and Deployment „ Remote System Installation „ Software Updating and Management „ ROM Flash „ Asset Tracking and Security „ Fault Notification and Recovery

NOTE for specific features described in this guide might vary by model or software version.

Initial Configuration and Deployment The workstation comes with a preinstalled system software image. After a brief software “unbundling” process, the workstation is ready to use. You may prefer to replace the preinstalled software image with a customized set of system and application software. There are several methods for deploying a customized software image. They include: „ Installing additional software applications after unbundling the preinstalled software image. „ Using software deployment tools, such as Altiris Deployment Solutions™, to replace the preinstalled software with a customized software image. „ Using a disk cloning process to copy the contents from one hard drive to another. The best deployment method depends on your information technology environment and processes. The PC Deployment section of the HP Lifecycle Solutions Web site (http://whp-sp-orig.extweb.hp.com/ country/us/en/solutions.html) provides information to help you select the best deployment method. The Restore Plus! CD, ROM-based setup, and AI hardware provide further assistance with recovery of system software, configuration management and troubleshooting, and power management.

Remote System Installation Remote System Installation lets you start and set up your system using the software and configuration information located on a network server. This feature is usually used as a system setup and configuration tool, and can be used for the following tasks: „ Deploying a software image on one or more new PCs „ Formatting a hard drive „ Installing application software or drivers „ Updating the operating system, application software, or drivers

42

SYSTEM MANAGEMENT

To initiate Remote System Installation, press F12 when the F12=Network Service Boot message appears in the lower-right corner of the HP logo screen. Follow the on-screen instructions to continue the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot. HP and Altiris have partnered to provide tools designed to make the task of corporate PC deployment and management easier and less time-consuming, ultimately lowering the total cost of ownership and making HP PCs the most manageable client PCs in the enterprise environment.

Software Updating and Management HP provides several tools for managing and updating software on desktops and workstations—HP Client Manager Software, Altiris Client Management Solutions, System Software Manager; Proactive Change Notification; and Subscriber’s Choice.

HP Client Manager Software HP Client Manager Software (HP CMS) assists HP customers in managing the hardware aspects of their client workstations with features that include: „ Detailed views of hardware inventory for asset management „ PC health check monitoring and diagnostics „ Proactive notification of changes in the hardware environment „ Web-accessible reporting of business critical details such as machines with thermal warnings, memory alerts, and more „ Remote updating of system software such as device drivers and ROM BIOS „ Remote changing of boot order „ Configuring the system BIOS settings For more information on the HP Client Manager, visit http://www.hp.com/go/im.

Altiris Client Management Solutions HP and Altiris have partnered to provide comprehensive, tightly integrated systems management solutions to reduce the cost of owning HP client PCs. HP Client Manager Software is the foundation for additional Altiris Client Management Solutions that address: „ Inventory and Asset Management „

SW license compliance

„

PC tracking and reporting

„

Lease contract, fixing asset tracking

„

Microsoft Windows XP Professional or Home Edition migration

„

System deployment

„

Personality migrations

Chapter 3

„ Deployment and Migration

„ Help Desk and Problem Resolution „

Managing help desk tickets

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43

„

Remote troubleshooting

„

Remote problem resolution

„

Client disaster recovery

„ Software and Operations Management „

Ongoing desktop management

„

HP system SW deployment

„

Application self-healing

For more information and details on how to a fully-functional 30-day evaluation version of the Altiris solutions, visit http://h18000.www1.hp.com/im/prodinfo.html#deploy. For more information, visit http://www.hp.com/go/EasyDisplay.

System Software Manager System Software Manager (SSM) is a utility that lets you update system-level software on multiple systems simultaneously. When executed on a PC client system, SSM detects both hardware and software versions, then updates the appropriate software from a central repository, also known as a file store. Driver versions that are ed by SSM are denoted with a special icon on the software, the driver Web site, and on the Software CD. To the utility or to obtain more information on SSM, visit http://www.hp.com/go/ssm.

Proactive Change Notification The Proactive Change Notification program uses the Subscriber's Choice Web site in order to proactively and automatically: „ Send you Proactive Change Notification (PCN) e-mails informing you of hardware and software changes to most commercial workstations and servers, up to 60 days in advance. „ Send you e-mail containing Customer Bulletins, Customer Advisories, Customer Notes, Security Bulletins, and Driver alerts for most commercial workstations and servers. You create your own profile to ensure that you only receive the information relevant to a specific IT environment. To learn more about the Proactive Change Notification program and create a custom profile, visit http://www.hp.com/go/pcn.

Subscriber’s Choice Subscriber’s Choice is a client-based service from HP. Based on your profile, HP will supply you with personalized product tips, feature articles, and/or driver and alerts/notifications. Subscriber’s Choice Driver and Alerts/Notifications will deliver e-mails notifying you that the information you subscribed to in your profile is available for review and retrieval. To learn more about Subscriber’s Choice and create a custom profile, visit http://www.hp.com/go/pcn.

ROM Flash The workstation comes with a programmable flash ROM (read only memory). By establishing a setup in the Computer Setup (F10) Utility, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure the operating integrity of the workstation. Should you need or want to upgrade the ROM, you may: „ Order an upgraded ROMPaq diskette from HP.

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„ the latest ROMPaq images from HP driver and page, http://www.hp.com// files.

CAUTION For maximum ROM protection, be sure to establish a setup . The setup prevents unauthorized ROM upgrades. System Software Manager allows the system to set the setup on one or more PCs simultaneously. For more information, visit http://www.hp.com/ go/ssm.

Remote ROM Flash Remote ROM Flash allows the system to safely upgrade the ROM on remote HP workstations directly from the centralized network management console. Enabling the system to perform this task remotely, on multiple workstations and personal computers, results in a consistent deployment of and greater control over HP PC ROM images over the network. It also results in greater productivity and lower total cost of ownership. The workstation must be powered on, or turned on through Remote Wakeup, to take advantage of Remote ROM Flash. For more information on Remote ROM Flash, see the HP Client Manager Software or System Software Manager at http://h18000.www1.hp.com/im/prodinfo.html.

HPQFlash The HPQFlash utility is used to locally update or restore the system ROM on individual PCs through a Windows operating system. For more information on HPQFlash, visit http://www.hp.com//files and enter the name of the workstation when prompted.

FailSafe Boot Block ROM The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure, for example, if a power failure were to occur during a ROM upgrade. The Boot Block is a flash-protected section of the ROM that checks for a valid system ROM flash when power to the system is turned on. „ If the system ROM is valid, the system starts normally. „ If the system ROM fails the validation check, the FailSafe Boot Block ROM provides enough to start the system from a ROMPaq diskette, which will program the system ROM with a valid image.

NOTE Some models also recovery from a ROMPaq CD. ISO ROMPaq images are included with selected models in the able ROM softpaqs.

When the boot block detects an invalid system ROM, the System Power LED blinks RED 8 times, one every second, followed by a 2-second pause. Also, eight simultaneous beeps will be heard. A Boot Block recovery mode message is displayed on the screen (some models).

Chapter 3

To recover the system after it enters Boot Block recovery mode: 1 If there is a diskette in the diskette drive or a CD in the CD drive, remove the diskette and CD and turn off the power. 2 Insert a ROMPaq diskette into the diskette drive or, if permitted on this workstation, a ROMPaq CD into the CD drive.

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3 Turn on the workstation. If no ROMPaq diskette or ROMPaq CD is found, you will be prompted to insert one and restart the workstation. If a setup has been established, the Caps Lock light will turn on and you will be prompted to enter the . 4 Enter the setup . If the system successfully starts from the diskette and successfully reprograms the ROM, then the three keyboard lights will turn on. A rising tone series of beeps also signals successful completion. 5 Remove the diskette or CD and turn the power off. 6 Turn the power on again to restart the workstation. The following table lists the various keyboard light combinations used by the Boot Block ROM (when a PS/2 keyboard is attached to the workstation), and explains the meaning and action associated with each combination. Table 3-2 Keyboard Light Combinations Used by Boot Black ROM FailSafe Boot Block Mode

Keyboard LED Activity

State/Message

Num Lock

On

ROMPaq diskette or ROMPaq CD not present, is bad, or drive not ready.

Caps Lock

On

Enter .

Num, Caps, Scroll Lock

Blink On in sequence, one at a time–N,C, SL

Keyboard locked in network mode.

Num, Caps, Scroll Lock

On

Boot Block ROM Flash successful. Turn power off, then on to reboot.

NOTE: Diagnostic lights do not flash on USB keyboards

Replicating the Setup The following procedures give an the ability to easily copy one setup configuration to other workstations of the same model. This allows for faster, more consistent configuration of multiple workstations.

NOTE Both procedures require a diskette drive.

NOTE To collect and replicate BIOS settings on multiple computers, use System Software Manager or HP Client Manager Software. For more information, visit http://www.hp.com/go/easydeploy.

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COPYING TO A SINGLE WORKSTATION

CAUTION A setup configuration is model-specific. File system corruption may result if source and target workstations are not the same model. For example, do not copy the setup configuration from a dc7100 Ultra-Slim Desktop to a dx6100 Slim Tower.

1 Select a setup configuration to copy. Turn off the workstation. If you are in Windows, click Start>Shut Down>Shut Down. 2 Turn on the workstation. 3 As soon as the workstation is turned on, press and hold the F10 key until you enter Computer Setup. Press Enter to by the title screen, if necessary.

NOTE If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

4 If you are using a a diskette, insert it now. 5 Click File>Replicated Setup>Save to Removable Media. Follow the instructions on the screen to create the configuration diskette. 6 Turn off the workstation to be configured and insert the configuration diskette.This procedure gives an the ability to easily copy one setup configuration to other workstations of the same model. This allows for faster, more consistent configuration of multiple workstations. 7 Turn on the workstation to be configured. 8 As soon as the workstation is turned on, press and hold the F10 key until you enter Computer Setup. Press Enter to by the title screen, if necessary. 9 Click File>Replicated Setup>Retore from Removable Media, and follow the instructions on the screen. 10 Restart the workstation when the configuration is complete. COPYING TO MULTIPLE WORKSTATIONS

CAUTION A setup configuration is model-specific. File system corruption may result if source and target workstations are not the same model. For example, do not copy the setup configuration from a HP Workstation xw4200 to HP Workstation xw8200.

Chapter 3

This method takes a little longer to prepare the configuration diskette, but copying the configuration to target workstations is significantly faster.

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NOTE A bootable diskette is required for this procedure. If Windows XP is not available to use to create a bootable diskette, use the method for copying to a single workstation instead (see “Copying to A Single Workstation” section on page 47).

1 Create a bootable diskette. 2 Select a setup configuration to copy. Turn off the workstation. If you are in Windows, click Start>Shut Down>Shut Down. 3 Turn on the workstation. 4 As soon as the workstation is turned on, press and hold the F10 key until you enter Computer Setup. Press Enter to by the title screen, if necessary.

NOTE If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

5 If you are using a a diskette, insert it now. 6 Click File>Replicated Setup>Save to Removable Media. Follow the instructions on the screen to create the configuration diskette. 7 a BIOS utility for replicating setup (repset.exe) and copy it onto the configuration diskette. To obtain this utility, go to http://welcome.hp.com//files and enter the model number of the workstation. 8 On the configuration diskette, create an autoexec.bat file containing the following command: repset.exe. 9 Turn off the workstation to be configured. Insert the configuration diskette and turn the workstation on. The configuration utility will run automatically. 10 Restart the workstation when the configuration is complete.

Dual-State Power Button With Advanced Configuration and Power Interface (AI) enabled, the power button can function either as an on/off switch or as a hibernate button. The Hibernate feature does not completely turn off power, but instead causes the workstation to enter a low-power standby state. This allows you to power down quickly without closing applications and to return quickly to the same operational state without any data loss. To change the power button configuration: 1 Left click on the Start button, then select Control >Power Options. 2 In the Power Options Properties, select the Advanced tab. 3 In the Power Button section, select Hibernate. (Hibernate must be enabled in the Hibernate tab.) After configuring the power button to function as a hibernate button, press the power button to put the system in a very low power state (Hibernate). Press the button again to quickly bring the system out of hibernate to full power status. To completely turn off all power to the system, press and hold the power button for four seconds.

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CAUTION Do not use the power button to turn off the workstation unless the system is not responding; turning off the power without operating system interaction could cause damage to or loss of data on the hard drive.

World Wide Web Site HP engineers rigorously test and debug software developed by HP and third-party suppliers, and develop operating system specific software, to ensure performance, compatibility, and reliability for HP workstations. When making the transition to new or revised operating systems, it is important to implement the software designed for that operating system. If you plan to run a version of Microsoft Windows that is different from the version included with the workstation, you must install corresponding device drivers and utilities to ensure that all features are ed and functioning properly. HP has made the task of locating, accessing, evaluating, and installing the latest software easier. You can the software from http://www.hp.com/. The Web site contains the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft Windows operating system on the HP workstation.

Building Blocks and Partners HP management solutions integrate with other systems management applications, and are based on industry standards, such as: „ Web-Based Enterprise Management (WBEM) „ Windows Management Interface (WMI) „ Wake on LAN Technology „ AI „ SMBIOS „ Pre-boot Execution (PXE)

Asset Tracking and Security

HP also offers several solutions for controlling access to valuable components and information. ProtectTools Embedded Security, if installed, prevents unauthorized access to data and checks system integrity and authenticates third-party s attempting system access. Security features such as ProtectTools, the Hood Sensor (Smart Cover Sensor) and the Hood Lock (Smart Cover Lock), available on select models, help to prevent unauthorized access to the internal components of the workstation. By disabling parallel, serial, or USB ports, or by disabling removable media boot capability, you can protect valuable data assets. Memory Change and Hood Sensor (Smart Cover Sensor) alerts can be automatically forwarded to system management applications to deliver proactive notification of tampering with a workstation’s internal components.

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Chapter 3

Asset tracking features incorporated into the workstation provide key asset tracking data that can be managed using HP Systems Insight Manager, HP Client Manager Software or other system management applications. Seamless, automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage the investment in existing tools.

NOTE ProtectTools, the Hood Sensor (Smart Cover Sensor), and the Hood Lock (Smart Cover Lock) are available as options on select systems.

Use the following utilities to manage security settings on the HP workstation: „ Locally, using the Computer Setup Utilities. „ Remotely, using HP Client Manager Software or System Software Manager. This software enables the secure, consistent deployment and control of security settings from a simple command-line utility. The following table and sections refer to managing security features of the workstation locally through the Computer Setup (F10) Utilities. Table 3-3 Security Features Overview

50

Feature

Purpose

How It Is Established

Removable Media Boot Control

Prevents booting from the removable media drives.

From the Setup Utilities menu.

Serial, Parallel, USB, or Infrared Prevents transfer of data through the Interface Control integrated serial, parallel, USB, or infrared interface.

From the Setup Utilities menu.

Power-On

Prevents use of the workstation until the is entered. This can apply to both initial system startup and restarts.

From the Setup Utilities menu.

Setup

Prevents reconfiguration of the workstation (use of the Setup Utilities) until the is entered.

From the Setup Utilities menu.

Network Server Mode

Provides unique security features for workstations being used as servers.

From the Setup Utilities menu.

DriveLock

Prevents unauthorized access to the data on specific hard drives.

From the Setup Utilities menu.

Master Boot Record Security

Might prevent unintentional or malicious changes to the MBR of the current bootable disk and provides a means of recovering the “last known good” MBR.

From the Setup Utilities menu.

Ownership Tag

Displays ownership information, as defined by the system , during system startup (protected by setup ).

From the Setup Utilities menu.

Kensington Cable Lock Provision

Prevents entire system theft only.

Install a Kensington cable lock to secure the workstation to a fixed object.

Padlock Loop

Prevents access from being removed. This loop can also be used to secure the unit to a fixed object.

Install a padlock.

Access Key Lock (Standard)

Prevents removal of the access and all internal components including optical and floppy drives

Lock the access .

SYSTEM MANAGEMENT

Table 3-3 Security Features Overview (Continued) Feature

Purpose

How It Is Established

Hood Lock (Smart Cover Lock) (Optional)

Prevents removal of the access and all Install a hood lock. internal components including optical and floppy drives. Eliminates the need for a physical key by enabling -protected locking & unlocking by a local or remote .

Universal Chassis Clamp Lock (Optional)

Install a chassis clamp lock. The version without a cable discourages access removal and prevents theft of IO devices. The version with a cable additionally prevents entire system theft and allows multiple systems to be secured with a single cable.

Hood Sensor (Optional)

Notifies a local or remote when the chassis access has been opened.

Install an intrusion sensor.

For more information about Computer Setup, refer to “Computer Setup Menu” section on page 37.

Security The power-on prevents unauthorized use of the workstation by requiring entry of a to access applications or data each time the workstation is turned on or restarted. The setup specifically prevents unauthorized access to Computer Setup, and can also be used as an override to the power-on . That is, when prompted for the power-on , entering the setup instead will allow access to the workstation. A network-wide setup can be established to enable the system to to all network systems to perform maintenance without having to know the power-on .

NOTE System Software Manager and HP Client Manager Software allow remote management of Setup s and other BIOS settings in a networked environment. For more information, visit http:// www.hp.com/go/EasyDeploy.

ESTABLISHING A SETUP USING COMPUTER SETUP Establishing a setup through Computer Setup prevents reconfiguration of the workstation (use of the Computer Setup (F10) utility) until the is entered. To establish a setup using workstation setup: 1 Turn on or restart the workstation. If you are in Windows, click Start>Turn off>Restart. 2 As soon as the computer is turned on, press and hold the F10 until you enter Computer Setup. Press Enter to by the title screen, if necessary.

Chapter 3

NOTE If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

3 Select Security>Setup and follow the on-screen instructions.

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4 Before exiting, select File>Save Changes and Exit. ESTABLISHING A POWER-ON USING WORKSTATION SETUP Establishing a power-on through Computer Setup prevents access to the workstation when power is turned on, unless the is entered. When a power-on is set, Computer Setup presents Options under the Security menu. The options include Network Server Mode and Prompt on Warm Boot. When Network Server Mode is disabled, the must be entered each time the workstation is turned on when the key icon appears on the monitor. When Prompt on Warm Boot is enabled, the must also be entered each time the workstation is rebooted. When Network Server Mode is enabled, the prompt is not presented during POST, but any attached PS/2 keyboard will remain locked until the enters the power-on . To establish a power-on through workstation setup: 1 Turn on or restart the workstation. If you are in Windows, click Start>Shut Down>Restart. 2 As soon as the computer is turned on, press and hold the F10 until you enter Computer Setup. Press Enter to by the title screen, if necessary.

NOTE If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

3 Select Security>Power-On and follow the on-screen instructions. 4 Before exiting, select File>Save Changes and Exit. ENTERING A POWER-ON To enter a power-on : 1 Turn on or restart the workstation. If you are in Windows, click Start>Shut Down>Restart the Computer. 2 When the key icon appears on the monitor, enter the current , then press Enter.

NOTE Type carefully. For security reasons, the characters you enter do not appear on the screen.

If you enter the incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must turn off the workstation, then turn it on again before you can continue. ENTERING A SETUP If a setup has been established on the workstation, you will be prompted to enter it each time you run Computer Setup. To enter a setup : 1 Turn on or restart the workstation. If you are in Windows, click Start>Shut Down>Restart the Computer.

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2 As soon as the workstation is turned on, press and hold the F10 key until you enter Computer Setup. Press Enter to by the title screen, if necessary.

NOTE If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

3 When the key icon appears on the monitor, enter the setup , then press Enter.

NOTE Type carefully. For security reasons, the characters you enter do not appear on the screen.

If you enter the incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must turn off the workstation, then turn it on again before you can continue. CHANGING A POWER-ON OR SETUP To change a power-on or setup : 1 Turn on or restart the workstation. If you are in Windows, click Start>Shut Down>Restart the Computer. To change the setup , run Computer Setup. 2 To change the Power-On , go to step 3. To change the Setup , as soon as the workstation is turned on, press and hold the F10 key until you enter Computer Setup. Press Enter to by the title screen, if necessary.

NOTE If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

3 When the key icon appears, type the current , a slash (/) or alternate delimiter character, your new , another slash (/) or alternate delimiter character, and your new again as shown: current /new /new

NOTE Type carefully. For security reasons, the characters you enter do not appear on the screen.

4 Press Enter.

Chapter 3

The new takes effect the next time you turn on the workstation.

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NOTE See the “National Keyboard Delimiter Characters” section on page 54 for information about the alternate delimiter characters. The power-on and setup can also be changed using the Security options in Computer Setup.

Deleting a Power-On or Setup To delete a power-on or setup : 1 Turn on or restart the workstation. If you are in Windows, click Start>Shut Down>Restart the Computer. 2 To delete the Power-On , go to Step 3. To delete the Setup , as soon as the workstation is turned on, press and hold the F10 key until you enter Computer Setup. Press Enter to by the title screen, if necessary.

NOTE If you do not press the F10 key at the appropriate time, you must restart the computer and press and hold the F10 key again to access the utility. Use the appropriate operating system shutdown process. To delete the setup , run Computer Setup.

3 When the key icon appears, enter your current followed by a slash (/) or alternate delimiter character as shown: current / 4 Press Enter.

NOTE See the “National Keyboard Delimiter Characters” section on page 54 section for information about the alternate delimiter characters. The power-on and setup can also be changed using the Security options in Computer Setup.

NATIONAL KEYBOARD DELIMITER CHARACTERS Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for changing or deleting your depend on the keyboard that came with your workstation. Table 3-4 National Keyboard Delimiter Characters

54

Arabic

/

Greek

-

Russian

/

Belgian

=

Hebrew

.

Slovakian

-

BHCSY*

-

Hungarian

-

Spanish

-

Brazilian

/

Italian

-

Swedish/Finnish

/

Chinese

/

Japanese

/

Swiss

-

Czech

-

Korean

/

Taiwanese

/

Danish

-

Latin American

-

Thai

/

SYSTEM MANAGEMENT

Table 3-4 National Keyboard Delimiter Characters Arabic

/

Greek

-

Russian

/

French

!

Norwegian

-

Turkish

.

French Canadian

é

Polish

-

U.K. English

/

German

-

Portuguese

-

U.S. English

/

*For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia

CLEARING S If you forget your , you cannot access the workstation. See Appendix H, “Additional Security and Resetting CMOS” for instructions on clearing s.

DriveLock DriveLock prevents unauthorized access to the data on MultiBay hard drives. DriveLock has been implemented as an extension to Computer Setup. It is only available when DriveLock-capable hard drives are detected. DriveLock employs a two- security scheme. One is intended to be set and used by a system while the other is typically set and used by the end-. There is no “back-door” that can be used to unlock the drive if both s are lost. Therefore, DriveLock is most safely used when the data contained on the hard drive is replicated on a corporate information system or is regularly backed-up.

CAUTION If both DriveLock s are lost, the hard drive is rendered unusable.

USING DRIVELOCK The DriveLock option appears under the Security menu in Computer Setup. The is presented with options to set the master or to enable DriveLock. A must be provided to enable DriveLock. Since the initial configuration of DriveLock is typically performed by a system , a master should be set first. HP encourages system s to set a master whether they plan to enable DriveLock or keep it disabled. This will give the the ability to modify DriveLock settings if the drive is locked in the future. Once the master is set, the system can enable DriveLock or choose to keep it disabled. If a locked hard drive is present, POST will require a to unlock the device. If a power-on is set and it matches the of the device, POST will not prompt the to reenter the . Otherwise, the will be prompted to enter a DriveLock . Either the master or the can be used. s will have two attempts to enter a correct . If neither attempt succeeds, POST will continue but the data on the drive will remain inaccessible.

The most practical use of the DriveLock security feature is in a corporate environment where a system provides s with multibay hard drives for use in some desktop workstations. The system would be responsible for configuring the MultiBay hard drive which would involve, among other things, setting the DriveLock master . In the event that the forgets the or the equipment is ed on to another employee, the master can always be used to reset the and regain access to the hard drive.

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Chapter 3

DRIVELOCK APPLICATIONS

HP recommends that corporate system s who choose to enable DriveLock also establish a corporate policy for setting and maintaining master s. This should be done to prevent a situation where an employee intentionally or unintentionally sets both DriveLock s before leaving the company. In such a scenario, the hard drive would be rendered unusable and require replacement. Likewise, by not setting a master , system s might find themselves locked out of a hard drive and unable to perform routine checks for unauthorized software, other asset control functions and . For s with less stringent security requirements, HP does not recommend enabling DriveLock. s in this category include personal s or s who do not maintain sensitive data on their hard drives as a common practice. For these s, the potential loss of a hard drive resulting from forgetting both s is much greater than the value of the data DriveLock has been designed to protect. Access to Computer Setup and DriveLock can be restricted through the Setup . By specifying a Setup and not giving it to end s, system s are able to restrict s from enabling DriveLock.

Hood Sensor (Smart Cover Sensor) The hood sensor is an optional feature that is a combination of hardware and software technology that can alert you when the workstation side access has been removed.This option is available as a kit that includes the Hood Lock (Smart Cover Lock) (see the following section). There are three levels of protection, as described in the following table. Table 3-5 Hood Sensor Protection Levels Level

Setting

Description

Level 0

Disabled

Hood sensor is disabled (default).

Level 1

Notify

When the workstation is restarted, the screen displays a message indicating that the workstation side access has been removed.

Level 2

Setup

When the workstation is restarted, the screen displays a message indicating that the workstation side access has been removed. You must enter the setup to continue.

NOTE: These settings can be changed using Computer Setup.

SETTING THE HOOD SENSOR PROTECTION LEVEL To set the hood sensor protection level: 1 Turn on or restart the workstation. If you are in Windows, click Start>Shut Down>Restart. 2 As soon as the workstation is turned on, press and hold the F10 key until you enter Computer Setup. Press Enter to by the title screen, if necessary.

NOTE If you do not press the F10 key at the appropriate time, you must restart the computer and press and hold the F10 key again to access the utility. If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

3 Select Security>Smart Cover>Cover Removal Sensor, then side access , and follow the onscreen instructions.

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4 Before exiting, click File>Save Changes and Exit.

Hood Lock (Smart Cover Lock) When installed, the hood lock can prevent unauthorized access to the internal components

CAUTION For maximum cover lock security, be sure to establish a setup . The setup prevents unauthorized access to the Computer Setup utility.

LOCKING THE SOLENOID LOCK To activate and lock the solenoid lock: 1 Turn on or restart the workstation. If you are in Windows, click Start>Shut Down>Restart. 2 As soon as the workstation is turned on, press and hold the F10 key until you enter Computer Setup. Press Enter to by the title screen, if necessary.

NOTE If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

3 Select Security>Smart Cover>Cover Lock>Lock option. 4 Before exiting, select File>Save Changes and Exit. UNLOCKING THE SOLENOID LOCK To unlock the solenoid lock: 1 Turn on or restart the workstation. If you are in Windows, click Start>Shut Down>Restart. 2 As soon as the workstation is turned on, press and hold the F10 key until you enter Computer Setup. Press Enter to by the title screen, if necessary.

NOTE If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

3 Select Security>Smart Cover>Cover Lock>Unlock.

USING THE FAILSAFE KEY If you enable the hood lock and cannot enter your to disable the lock, you will need a FailSafe Key to open the workstation side access . You will need the key in any of the following circumstances:

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Chapter 3

4 Before exiting, select File>Save Changes and Exit.

„ Power outage „ Startup failure „ PC component failure (such as processor or power supply) „ Forgotten

CAUTION The side access FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need one.

To obtain the FailSafe Key, complete any one of the following tasks: „ your authorized HP reseller or service provider. „ Visit the HP Web site (http://www.hp.com) for ordering information. „ Visit the HP Worldwide Web site (http://welcome.hp.com/country/us/en/ww.html) for information.

Master Boot Record Security The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security detects and reports unintentional or malicious changes to the MBR, such as those caused by some workstation viruses or by the incorrect use of certain disk utilities. It also allows you to recover the “last known good” MBR, should changes to the MBR be detected when the system is restarted. To enable MBR Security: 1 Turn on or restart the workstation. If you are in Windows, click Start>Shut Down>Restart. 2 As soon as the workstation is turned on, press and hold the F10 key until you enter Computer Setup. Press Enter to by the title screen, if necessary.

NOTE If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

3 Select Security>Master Boot Record Security>Enabled. 4 Select Security>Save Master Boot Record. 5 Before exiting, click File>Save Changes and Exit. When MBR Security is enabled, the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS-DOS or Windows Safe Mode.

NOTE Most operating systems control access to the MBR of the current bootable disk; the BIOS cannot prevent changes that might occur while the operating system is running.

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SYSTEM MANAGEMENT

Each time the workstation is turned on or restarted, the BIOS compares the MBR of the current bootable disk to the previously saved MBR. If changes are detected and if the current bootable disk is the same disk from which the MBR was previously saved, the following message is displayed: 1999 - Master Boot Record has changed. Press any key to enter Setup to configure MBR Security. Upon entering Computer Setup, you must perform one of the following tasks: „ Save the MBR of the current bootable disk „ Restore the previously saved MBR „ Disable the MBR Security feature You must know the setup , if one exists. If changes are detected and if the current bootable disk is not the same disk from which the MBR was previously saved, the following message is displayed: 2000 - Master Boot Record Hard Drive has changed. Press any key to enter Setup to configure MBR Security. Upon entering Computer Setup, you must perform one of the following tasks: „ Save the MBR of the current bootable disk „ Disable the MBR Security feature You must know the setup , if one exists. In the unlikely event that the previously saved MBR has been corrupted, the following message is displayed: 1998 - Master Boot Record has been lost. Press any key to enter Setup to configure MBR Security. Upon entering Computer Setup, you must perform one of the following tasks: „ Save the MBR of the current bootable disk „ Disable the MBR Security feature You must know the setup , if one exists. Before You Partition or Format the Current Bootable Disk Before you partition or format the current bootable disk, ensure that MBR Security is disabled before you change partitioning or formatting of the current bootable disk. Some disk utilities, such as FDISK and FORMAT, attempt to update the MBR. If MBR Security is enabled when you change partitioning or formatting of the disk, you might receive error messages from the disk utility or a warning from MBR Security the next time the workstation is turned on or restarted. To disable MBR Security:

2 As soon as the workstation is turned on, press and hold the F10 key until you enter Computer Setup. Press Enter to by the title screen, if necessary.

DESKTOP MANAGEMENT

59

Chapter 3

1 Turn on or restart the workstation. If you are in Windows, click Start>Shut Down>Restart the Computer.

NOTE If you do not press F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

3 Select Security>Master Boot Record Security>Disabled. 4 Before exiting, click File>Save Changes and Exit.

Cable Lock Provision (Optional) The rear of the chassis can accommodate a cable lock accessory that allows the workstation to be physically secured to a work area.

Security Lock (Optional) Prevents entire system theft and discourages access removal.

Universal Chassis Clamp Lock (Optional) The version without a cable discourages access removal and prevents theft of IO devices. The version with a cable also prevents entire system theft and allows multiple systems to be secured with a single cable.

Hood Lock (Smart Cover Lock) (Optional) Prevents removal of the access and all internal components including optical and diskette drives.This lock eliminates the need for a physical key by enabling -protected locking and locking by a local or a remote .

Hood Sensor (Smart Cover Sensor) (Optional) This sensor is set in the Computer Setup utility. You can set this to notify a if the access has been removed.

Access Key Lock This lock prevents removal of the access and all internal components. The key is shipped on the rear of the workstation.

Fault Notification and Recovery Fault Notification and Recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime. If the workstation is connected to a network managed by HP Client Manager Software, the computer sends a fault notice to the network management application. With HP Client Manager Software, you can also remotely schedule diagnostics to automatically run on all managed PCs and create a summary report of failed tests.

Drive Protection System The DPS is a diagnostic tool built into the hard drives installed in select HP workstations. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. When HP workstations are built, each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive. Each time DPS is run, test results are written to the hard

60

SYSTEM MANAGEMENT

drive. Each time DPS is run, test results are written to the hard drive. The service provider can use this information to help diagnose conditions that caused you to run the DPS software.

Ultra ATA Integrity Monitoring Ultra ATA Integrity Monitoring monitors the integrity of data as it is transferred between an Ultra ATA hard drive and the system’s core logic. If the workstation detects an abnormal number of transmission errors, the workstation displays a Local Alert message with recommended actions.

ECC Fault Prediction and Prefailure Warranty When the workstation encounters an excessive number of error checking and correcting (ECC) memory errors, the workstation displays a Local Alert message. This message contains detailed information about the errant memory module, allowing you to take action before you experience non-correctable memory errors. The Prefailure Warranty for ECC memory modules allows you to replace these modules, free of charge, before the modules actually fail. ECC memory modules are optional on selected HP systems.

NOTE To use this feature, you must replace the standard DIMMs with HP ECC DIMMs.

Surge-Tolerant Power Supply An integrated surge-tolerant power supply provides greater reliability when the workstation is hit with an unpredictable power surge. This power supply is rated to withstand a power surge of up to 2000 V (Line to PE or Neutral to PE) and 1000 V (Line to Line) without any data loss or system downtime.

Thermal Sensor The thermal sensor is a hardware and software feature that tracks the internal temperature of the workstation. When combined with HP Client Manager Software, this features notifies the network when the normal range is exceeded.

Chapter 3

The thermal sensor monitors the processor temperature and if the temperature gets too hot, the processor clock automatically begins to throttle. If the temperature does not go down, then the system eventually shuts down.

DESKTOP MANAGEMENT

61

62

SYSTEM MANAGEMENT

Chapter 4

Chapter 4 Removal and Replacement Procedures

This chapter describes removal and replacement procedures of most internal components. „ “Service Considerations” on page 64 „ “Pre-Disassembly Procedures” on page 68 „ “System Board Components” on page 69 „ “Removal and Replacement of Components” on page 71

63

Service Considerations The following sections discuss service considerations that should be reviewed and practiced before removing and replacing any system components.

WARNING! When lifting or moving the workstation, do not use the front bezel as a handle or lifting point. Lifting the workstation from the front bezel or lifting it incorrectly can cause the unit to fall and harm the and damage the workstation. To properly and safely lift the workstation, lift it from the bottom of the unit.

Read Cautions, Warnings and Safety Precautions For your safety, you must review the “Important Safety Warnings” on page ix before accessing the components of the workstation. Also, review the Safety and Regulatory Guide that came with your workstation for more information.

WARNING! Avoid Burn Injuries. Some parts inside the computer will be hot. Turn off and unplug the system, then wait approximately three to five minutes for them to cool down before opening the system access s or touching internal components.

Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly throughout a normal cycle. The device can function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

Generating Static The following table shows that: „ Different activities generate different amounts of static electricity. „ Static electricity increases as humidity decreases. Table 4-1 Static Electricity Relative Humidity

64

Event

55%

40%

10%

Walking across carpet Walking across vinyl floor Motions of bench worker

7,500 V 3,000 V 400 V

15,000 V 5,000 V 800 V

35,000 V 12,000 V 6,000 V

Removing bubble pack from PCB Packing PCBs in foam-lined box

7,000 V 5,000 V

20,000 V 11,000 V

26,500 V 21,000 V

REMOVAL AND REPLACEMENT PROCEDURES

Table 4-1 Static Electricity

Chapter 4

NOTE 700 volts can degrade a product.

Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. „ Transport products in static-safe containers, such as tubes, bags, or boxes to avoid hand . „ Protect all electrostatic parts and assemblies with conductive or approved containers or packaging. „ Keep electrostatic sensitive parts in their containers until they arrive at static-free stations. „ Place items on a grounded surface before removing them from their container. „ When handling or touching a sensitive component or assembly, ground yourself by touching the chassis. „ Avoid with pins, leads, or circuitry. „ Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.

Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: „ Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide a proper ground, wear the strap against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation. „ Heel straps, toe straps, and boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground. Table 4-2 Static Shielding Protection Levels Method

Voltage

Antistatic plastic Carbon-loaded plastic Metallized laminate

1,500 7,500 15,000

Grounding the Work Area To prevent static damage at the work area: „ Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. „ Use static-dissipative mats, foot straps, or air ionizers to give added protection.

SERVICE CONSIDERATIONS

65

„ Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas. „ Turn off power and input signals before inserting and removing connectors or test equipment. „ Use fixtures made of static-safe materials when fixtures must directly dissipative surfaces. „ Keep work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. „ Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include: „ Antistatic tape „ Antistatic smocks, aprons, or sleeve protectors „ Conductive bins and other assembly or soldering aids „ Conductive foam „ Conductive tabletop workstations with ground cord of one-megohm ± 10% resistance „ Static-dissipative table or floor mats with hard tie to ground „ Field service kits „ Static awareness labels „ Wrist straps and footwear straps providing one-megohm ± 10% resistance „ Material handling packages „ Conductive plastic bags „ Conductive plastic tubes „ Conductive tote boxes „ Opaque shielding bags „ Transparent metallized shielding bags „ Transparent shielding tubes

Tools and Software Requirements „ Torx T-15 screwdriver or Flat-bladed screwdriver (can be used in place of the Torx screwdriver) „ Diagnostics software

Screws The screws used in the workstation are not interchangeable. They might have standard or metric threads and might be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the removed part, then returned to their proper locations.

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REMOVAL AND REPLACEMENT PROCEDURES

Special Handling of Components Cables and Connectors Cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector or pull strap whenever possible. In all cases, avoid bending or twisting the cables, and be sure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.

CAUTION When servicing this workstation, be sure that cables are placed in their proper location during the reassembly process. Improper cable placement can damage the workstation.

Hard Drives Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This applies to failed drives as well as replacement spares. „ If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package “Fragile: Handle With Care.” „ Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective packaging until they are actually mounted in the workstation. „ Avoid dropping drives from any height onto any surface. „ If you are inserting or removing a hard drive, turn off the workstation. Do not remove a hard drive while the workstation is on or in Hibernate mode. „ Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more information about preventing electrostatic damage, refer to “Electrostatic Discharge Information” on page 64. „ Do not use excessive force when inserting a drive. „ Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers.

Lithium Coin Cell Battery The battery that comes with the workstation provides power to the real-time clock and has a minimum lifetime of about three years. For instructions on battery removal and replacement, see the “Battery” section on page 94. WARNING! This workstation contains a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external s, dispose in water or fire, or expose it to temperatures higher than 140 F (60 C).

CAUTION Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. Batterij niet weggooien, maar inleveren als KCA.

SERVICE CONSIDERATIONS

67

Chapter 4

The following components require special handling when servicing the workstation.

Pre-Disassembly Procedures Perform the following steps before servicing the workstation: 1 Remove/disengage any security devices that prohibit opening the workstation. 2 Close any open software applications. 3 Remove any diskette or compact disc from the workstation. 4 Exit the operating system. 5 Turn off the workstation and any peripheral devices that are connected to it. 6 Remove/disengage any security devices that prohibit opening the workstation.

CAUTION Turn off the workstation before disconnecting any cables.

CAUTION The cooling fan is off only when the workstation is turned off or the power cable has been disconnected. The cooling fan is always on when the workstation is in the “On” or “Standby” modes. You must disconnect the power cord from the power source before opening the workstation to prevent system board or component damage.

7 Disconnect the power cord from the electrical outlet and then from the workstation. 8 Disconnect all peripheral device cables from the workstation.

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REMOVAL AND REPLACEMENT PROCEDURES

System Board Components The following image shows the system board connectors and sockets on the HP Workstation xw6200. 2

3

4

6

5

7

Chapter 4

1 35 34

33 32 31

8

30 29 9 28 27 10 11 12 13

26

14 15 25

24

23

22

21

20

19

18 17 16

Table 4-3 System Board Components 1

MultiBay

10 Battery

19 Serial ATA

28 Rear chassis fans

2

Memory module pairs

11 Clear CMOS button

20 Serial ATA (primary)

29 Audio

3

Auxiliary power

12 Secondary IDE*

21 Trusted Platform Module

30 USB/network

4

Main power

13 Diskette drive

22 Front audio

31 USB

5

Processor power

14 Primary IDE**

23 Auxiliary audio

32 Serial

6

Processor 1

15 header

24 CD-ROM audio

33 Parallel

7

Processor 2

16 Front chassis fan

25 PCI Express x8 prime

34 PS2 Keyboard/mouse

8

Processor 1 fan

17 Front control

26 PCI

35 Hood lock (Smart Cover lock)

9

Processor 2 fan

18 Front USB

27 PCI Express x 16 (graphics)

*The Secondary IDE connector is generally used for optical drives. **The Primary IDE connector is generally used for hard drives

SYSTEM BOARD COMPONENTS

69

System Board Architecture The following image shows the HP Workstation xw6200 block diagram.

70

REMOVAL AND REPLACEMENT PROCEDURES

This section discusses the procedures necessary to remove and install various hardware components on your workstation. Review the safety and precautions and the “Service Considerations” on page 64, as well as the Safety and Regulatory Guide, before servicing or upgrading your system. 1 Read all safety information and precautions. 2 Locate and clear a suitable work area. 3 Shut down the system and remove power from the unit. 4 Gather your tools. 5 Service your unit. 6 Restore power to your unit.

Disassembly Order Use the following table to determine the sequence in which to remove the major components. Pre-Disassembly (page 68) Locks (page 72)1 Access (page 74) Hood Sensor (page 82) Top Cover (page 76)2 Hood Lock (page 77) Front Bezel (page 75) Front I/O Device Assembly (page 78) Power Button and Front Speaker (page 79) Optical Drive (page 96) Diskette Drive (page 98) Bezel Blanks (page 75) System Fan Assembly (page 80) Power Supply (page 81) Memory (page 82) Front Fan Removal (Optional) (page 93) Battery (page 94) Hard Drive (page 100) U Heatsink (page 105) Processor (page 108) PCI Card (page 87) PCI Retainer (page 88) PCI or PCI Express card (page 90) U Heatsink (page 105) Processor (page 108) System Board (page 110) 1. Some locks do not need to be removed before proceeding to the next step. For example, you only need to unlock the lock on the access before opening it. 2. The top cover can be removed anytime, but you must remove it after removing the access when removing the hood lock.

REMOVAL AND REPLACEMENT OF COMPONENTS

71

Chapter 4

Removal and Replacement of Components

Security Lock (Optional) If a security padlock is installed, remove it before servicing the unit. To remove the padlock, unlock it and slide it out of the padlock loop as shown in the following image.

Cable Lock (Optional) If a cable lock is installed, remove it before servicing the unit. To remove the cable lock, unlock it and pull it out of the cable lock slot as shown in the following image.

72

REMOVAL AND REPLACEMENT PROCEDURES

Universal Chassis Clamp Lock (Optional) If a universal chassis clamp lock is installed, remove it before servicing the unit.

Chapter 4

To remove the lock: 1 Unlock the device and remove the locking mechanism.

2 Remove the screw attaching the lock to the chassis.

REMOVAL AND REPLACEMENT OF COMPONENTS

73

Access Before accessing the internal components of the workstation, the access must be removed. To remove the access :

WARNING! Before removing the workstation access , be sure that the workstation is turned off and that the power cord is disconnected from the electrical outlet.

1 Disconnect power from the system (page 68). 2 If necessary, unlock the access (page 72 or page 72). 3 Pull up on the handle and lift off the cover.

To replace the access , slide the cover back on until it snaps into place.

74

REMOVAL AND REPLACEMENT PROCEDURES

Front Bezel To remove the bezel:

Chapter 4

1 Lift up on the two 1 tabs located on the front bezel. 2 Rotate the front bezel away 2 from the chassis and remove the bezel. 1

2

Bezel Blanks To remove the bezel blanks: 1 Disconnect power from the system (page 68) and remove the front bezel (page 75). 2 Remove the bezel blanks by squeezing in on the tabs and pushing the bezel blanks out.

REMOVAL AND REPLACEMENT OF COMPONENTS

75

Top Cover NOTE It is unnecessary to remove the top cover for most removal or replacement procedures.

1 Disconnect power from the system (page 68), remove the access (page 74), and remove the front bezel (page 75). 2 Push a flat screw driver into tab 1 on the rear of the chassis and gently pry the cover upward.

3 Push the top cover toward the back of the chassis and lift up.

Hood Sensor (Smart Cover Sensor) (Optional) To remove the hood sensor: 1 Disconnect power from the system (page 68), remove the access (page 74), and lay the workstation on its side with the system board facing up. 2 Disconnect the white 1x3 hood sensor connector from the inline connector attached to the front harness. 3 Slide the hood sensor forward.

CAUTION Be careful when sliding the hood sensor forward. The hood sensor bracket and the chassis contain sharp edges that present a safety hazard.

76

REMOVAL AND REPLACEMENT PROCEDURES

Chapter 4

4 Push the hood sensor down and remove it from the chassis.

To replace the hood sensor, reverse the previous steps.

Hood Lock (Smart Cover Lock) (Optional) To remove the hood lock: 1 Disconnect power from the system (page 68), remove the access (page 74), remove the top cover (page 76) and lay the workstation on its side with the system board facing up. 2 Using the FailSafe Key (included with the kit), remove the two tamper-resistant screws that secure hood lock to the chassis.

3 Disconnect the hood lock cable from the system board and remove the lock assembly. To install the hood lock, reverse the previous steps.

REMOVAL AND REPLACEMENT OF COMPONENTS

77

Front I/O Device Assembly 1 Disconnect power from the system (page 68), remove the access (page 74), and remove the front bezel (page 75). 2 Unlatch the plastic snap that secures the cables inside the chassis and disconnect the front I/O device assembly cables from the system board. 3 Remove the screws that hold the front I/O device assembly and bracket to the chassis and remove the screws that hold the front I/O device assembly to the bracket. 4 Pull the front I/O device assemblyout about two inches away from the chassis. 5 Separate the bracket away from the front I/O device assembly.

WARNING! The next step requires the removal of cables through the chassis. Some edges on the chassis might be sharp. Be careful when removing these cables.

6 Slide the front cables through the chassis and out the front of the unit. To replace the front I/O device assembly, reverse the previous steps.

78

REMOVAL AND REPLACEMENT PROCEDURES

Power Button Assembly and System Speaker To remove the power button: 1 Disconnect power from the system (page 68), remove the access (page 74), remove the front bezel (page 75), and remove the front I/O device assembly (page 78). 2 Disconnect the power button assembly cable from the system board. 3 Disconnect the speaker wire and the hood sensor (if installed) from the in-line connectors on the power button assembly cable. 4 Remove the screw that secures the power button assembly to the chassis. 5 Pull the power button assembly away from the chassis. 6 Slide the power button assembly out from the front of the chassis. To remove the speaker: 1 Disconnect the speaker cable from the in-line front I/O device assembly cable, if you have not already done so. 2 Slide the speaker away from the three flanges and remove it from the chassis.

REMOVAL AND REPLACEMENT OF COMPONENTS

79

Chapter 4

The power button and the system speaker are part of the same assembly.

System Fan Assembly To remove the system fan assembly: 1 Disconnect power from the system (page 68), remove the access (page 74), and lay the workstation on its side with the system board facing up. 2 Disconnect the fan plugs 1 from the system board. 3 Press in on the ribbed portion of the fan housing 2, rotate the fan housing down 3, and lift it out of the chassis. This illustration shows the system fan with an airflow duct installed. This duct is only required on some systems. Refer to the next section for more information.

2 3

1

To replace a system fan assembly, reverse the previous steps.

Airflow Duct The airflow duct ships with certain DIMM configurations on this workstation. If your system did not ship with the duct from the factory, the duct is not required.

CAUTION HP only ships DIMMs that are electrically and thermally compatible with this product. Because third-party DIMMs might not be electrically or thermally compatible, they are not ed by HP.

To install the airflow duct (if separated from the system fan assembly): 1 Install the duct by pushing the duct toward the fan and snapping it into place. The duct must be installed on the fan that is closest to the power supply. See the previous image for proper orientation.

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REMOVAL AND REPLACEMENT PROCEDURES

Chapter 4

2 Reinstall the system fan assembly (page 80).

Power Supply 1 Disconnect power from the system (page 68), remove the access (page 74), remove the system fan assembly (page 80), and lay the workstation on its side with the system board facing up. 2 Disconnect the power supply from the system board. 3 Disconnect the optical drives, diskette drive, hard drives, and graphics card (select models only) from the power supply.

CAUTION Be sure you can differentiate which power cable was disconnected from the PCI Express x16 graphics card and which power cable was disconnected from the system board. These two cables look very similar. The PCI Express power cable has a black connector and the power cable has a white connector. When power is present, you must NEVER connect the PCI Express power cable to the system board. If you do so, the system board may be damaged and your warranty voided. To see a picture of the PCI Express cable and where it must be connected, refer to the “PCI or PCI Express Installation” section on page 91.

4 Remove the four screws 1 from the back . 5 Slide the power supply toward the front and lift up 2 to remove it from the chassis.

1

2

To install the power supply, reverse the previous steps.

REMOVAL AND REPLACEMENT OF COMPONENTS

81

Memory Memory Module Features „ 4 memory slots for DIMMS „ 256-MB, 512-MB, 1-GB and 2-GB pairs „ 8 GB maximum configuration (4 GB maximum on Windows and 16 GB maximum on Linux) „ s single-channel or dual-channel DIMMs „ s DDR2-400 „ No for mirroring, no spare DIMM „ Standard ECC (72-bit ECC) „ Enhanced ECC (x4 SDDC or 144-bit ECC) in dual-channel mode when all DIMMs are x4 „ DED retry

Memory Module Requirements „ Use only industry-standard, ed, PC2-3200 DIMMs „ Match DIMM pairs by size and type „ No for unbuffered memory

Removing Memory Module 1 Disconnect power from the system (page 68), remove the access (page 74), lay the workstation on its side with the system board facing up. If an airflow duct is installed, remove the system fan assembly (page 80) to gain access to the DIMMs.

CAUTION To ensure that memory modules are not damaged during removal or installation, power off the workstation and unplug the power cord from the AC power outlet. Wait until the LED on the back of the power supply turns off before removing memory. If you do not unplug the power cord while installing memory, your memory modules might be damaged and the system will not recognize the memory changes.

2 Gently push outwards on the socket levers.

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REMOVAL AND REPLACEMENT PROCEDURES

Chapter 4

3 Lift the DIMM straight up and remove it from the unit.

NOTE DIMMs and the DIMM sockets are keyed for proper installation. Be sure these guides line up when installing a DIMM.

Installing Memory Module

CAUTION HP only ships DIMMs that are electrically and thermally compatible with this product. Because third-party DIMMs might not be electrically or thermally compatible, they are not ed by HP.

You must load memory modules in valid configurations: „ Load DDR SDRAM as matched pairs. For example, if you place a memory module of 1 GB in slot 1, you must also insert a 1-GB module in slot 2. „ Load the memory module pairs in order of size, from smallest to largest, beginning with memory module pair A (closest to serial port). For example, if you have 1.5 GB of memory composed of two 256-MB modules and two 512-MB modules, load the 256-MB modules in memory module pair A and the 512-MB modules in pair B. „ Install the DIMM in socket 1 if only installing one DIMM. „ Install the first matched DIMM pair in socket set A. „ Install subsequent matched DIMM pairs in set B (farthest from serial port). SIDE CLOSEST TO SERIAL PORT

A

1 2 3 4

B

REMOVAL AND REPLACEMENT OF COMPONENTS

83

The BIOS generates warnings/errors on invalid memory configurations. „ In DDR2 mode, dual-rank DIMMs are placed farther from the Memory Controller Hub (MCH) than single-rank DIMMs. „ If there is no way to obtain a valid memory configuration by disabling some of the plugged-in memory, the BIOS will halt with a diagnostics 2004 code for memory error (4 beeps/blinks). „ If the BIOS can find a valid memory configuration by disabling some of the plugged-in memory, it will do so and will report a warning during POST (“215-mismatched memory”). The system can still be booted in this condition. To install a DIMM: 1 Disconnect power from the system (page 68), remove the access (page 74), lay the workstation on its side with the system board facing up. If an airflow duct is installed, remove the system fan assembly (page 80) to gain access to the DIMMs. 2 Gently push outwards on the socket levers. 3 Lower the DIMM straight down and be sure the socket levers secure the module into place.

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REMOVAL AND REPLACEMENT PROCEDURES

Chapter 4

Peripheral Component Interconnect (PCI) Slots

1

2

3

4

5

6

Table 4-4 PCI Slot Types Slot

Type

Ref

1

PCI Express x16

J41

2

PCI

J23

3

PCI

J20

4

PCI

J21

5

PCI

J22

6

PCI Express x4

J31

Table 4-5 PCI Device List Device

Bus#

Dev#

Fn#

MCH

0

0

0

MCH Errors

0

0

1

MCH EXP A (Slot 1)

0

2

0

MCH EXP A1 (NIC)

0

3

0

MCH EXP B (Slot 2)

0

4

0

MCH Test Overflow

0

8

0

ICH5 USB #1

0

29

0

ICH5 USB #2

0

29

1

ICH5 USB #3

0

29

2

ICH5 USB #4

0

29

3

ICH5 USB 2.0

0

29

7

REMOVAL AND REPLACEMENT OF COMPONENTS

85

Table 4-5 PCI Device List

86

Device

Bus#

Dev#

Fn#

ICH5 PPB (PCI slots)

0

30

0

ICH5 LPC

0

31

0

ICH5 IDE

0

31

1

ICH5 SATA

0

31

2

ICH5 SMBus (1)

0

31

3

ICH5 Audio

0

31

5

ICH5 Modem (2)

0

31

6

Broadcom PCI Express NIC

1

0

0

Slot 3 (PCI)

2

4

0

Slot 4 (PCI)

2

9

0

Slot 5 (PCI)

2

10

0

Slot 2 (PCI)

2

11

0

Slot 6 (PCI Express x4 EXP A)

32

0

0

Slot 1 (PCI Express x16 EXP B)

64

0

0

REMOVAL AND REPLACEMENT PROCEDURES

PCI Card

Chapter 4

For added protection, some cards have PCI holders installed to prevent movement during shipping. REMOVING CARD 1 Disconnect power from the system (page 68), remove the access (page 74), and lay the workstation on its side with the system board facing up. 2 For short or tall PCI cards, press down on the holder arm 1 while lifting up on the other side of the arm 2.

1

1 2 2

INSTALLING CARD 1 Disconnect power from the system (page 68), remove the access (page 74), and lay the workstation on its side with the system board facing up. 2 Attach the card arm on different sides of the chassis slots depending on if ing a short or tall card. Use the following images as a guide and also the imprint on the card arm. „

For short cards, attach the lip of the arm over the chassis slot 1 and pull the lower part of the arm over the PCI retainer 2.

„

For tall cards, attach the lip of the arm under the chassis slot 1 and pull the lower part of the arm over the PCI retainer 2.

1 1

2 2

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PCI Retainer 1 Disconnect power from the system (page 68), remove the access (page 74), and lay the workstation on its side with the system board facing up. 2 Open the PCI retainer by pressing down on the two green clips at the ends of the retainer and rotating the retainer towards the back of the system.

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PCI Express is a new hardware interconnect standard (for example, I/O slots). PCI Express is a point-topoint architecture and uses a serial data transmission protocol. A single PCI Express lane consists of 4 wires and is capable of transmitting 250 MB/sec in a single direction or 500 MB/sec in both directions simultaneously. This bandwidth is not affected by what is happening on other PCI Express buses or legacy PCI/PCI-X buses (provided that total bandwidth can be handled by the U and the memory subsystem.) The transmission protocol is somewhat similar to that used for a LAN connection and contains error correction and detection, packet addressing and other network features. PCI Express improves system attributes. PCI Express enables a low-power, scalable, high-bandwidth communication path with a small number of connections (wires) compared to traditional parallel interfaces (e.g. PCI). The PCI Express IO slots can other PCI Express cards with lesser bus bandwidth than what is physically defined for the slot. Use the following table to determine compatibility. For example, a PCI Express x8 card does not work in a PCI Express x1 slot, but a PCI Express x1 card works in a PCI Express x8 slot.

NOTE The HP Workstation xw6200 contains one PCI Express x8 slot that s x4 bandwidth. If a PCI Express x8 card is plugged into the PCI Express x8 slot, the card runs at x4 bandwidth.

Table 4-6 PCI Express Compatibility Matrix for xw6200 PCI Express x1 Slot (not available)

PCI Express x4 Slot (not available)

PCI Express x8 Slot

PCI Express x16 Slot

PCI Express x1 Card

Y

Y

Y

Y

PCI Express x4 Card

N

Y

Y

N

PCI Express x8 Card

N

N

Y

N

PCI Express x16 Card

N

N

N

Y

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PCI Express

PCI or PCI Express Removal 1 Disconnect power from the system (page 68), remove the access (page 74), lay the workstation on its side with the system board facing up, remove the PCI retainer (page 88), and remove PCI card (page 87), if necessary. 2 Lift the PCI levers by first pressing down on them and then out. 3 Lift the PCI card out of the chassis. If removing a PCI Express card, remove the power supply cable (not illustrated), if required, and move the “hockey stick” lever to release the card and lift it out of the chassis. Store the card in an anti-static bag. 4 Close the PCI levers.

Figure 4-1 PCI Removal

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Figure 4-1 PCI Express Removal

PCI or PCI Express Installation

2 Lift the PCI levers 1 by first pressing down on them and then out. 3 Remove the PCI slot cover 2. 4 Lower the PCI 3 or PCI Express 3 card into the chassis. that the keyed components of the card align with the socket. If installing a PCI Express card, plug in the power supply cable, required. 5 Close the PCI levers. If the PCI levers do not close, be sure all cards are properly seated and then try again. 6 If installing a PCI Express card, plug in the power supply cable, if required. 1

2

2

4 1

4

3 3 5

Figure 4-2 PCI Installation

Figure 4-2 PCI Express Installation

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1 Disconnect power from the system (page 68), remove the access (page 74), lay the workstation on its side with the system board facing up, and remove the PCI retainer (page 88).

IEEE-1394 (Optional) To install an optional IEEE-1394 adapter: 1 Disconnect power from the system (page 68), remove the access (page 74), and lay the workstation on its side with the system board facing up. 2 Install the IEEE-1394 card into the PCI socket. 3 Close the PCI levers 1. 4 Connect the power cable 2 into the card. 5 Connect the front IEEE-1394 cable 3 into to the card.

3

1

2

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Front Fan Removal (Optional) Chapter 4

1 Disconnect power from the system (page 68), remove the access (page 74), and lay the workstation on its side with the system board facing up. 2 Disconnect the connector 1 from the header on the system board. 3 Unsnap the fan housing from the chassis and lift it out of the workstation.

4 Remove the fan from the fan housing by applying outward pressure on the fan housing while lifting the fan away.

To install the front fan, reverse the previous steps. When installing the fan, it must blow toward the rear of the chassis, so be sure that the airflow direction arrow on the side of the fan housing faces the rear of the chassis.

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Battery CAUTION Before removing the battery, be sure your CMOS settings are backed up as all CMOS settings are lost when the battery is removed. To back up the CMOS settings, use Computer Setup and run the Save to Diskette option from the File menu.

1 Disconnect power from the system (page 68), remove the access (page 74), and lay the workstation on its side with the system board facing up. 2 On the system board, press on the release tab of the battery holder. 3 Rotate the battery enough to get beyond the latch and lift it straight up.

To install the battery slide the battery back in until it snaps back into place.

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Power Connections to Drives

CAUTION Be sure you can differentiate which power cable connects to the PCI Express x16 graphics card and which power cable connects to the system board. These two cables look very similar. The PCI Express power cable has a black connector and the power cable has a white connector. When power is present, you must NEVER connect the PCI Express power cable to the system board. If you do so, the system board may be damaged and your warranty voided. To see a picture of the PCI Express cable and where it must be connected, refer to the “PCI or PCI Express Installation” section on page 91.

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Chapter 4

For help in identifying power cables, refer to the following information. Route or tie cables so that there is no possible way for them to interfere with the U heatsink fans.

Optical Drive 1 Disconnect power from the system (page 68), remove the access (page 74), and remove the front bezel (page 75). 2 Disconnect the power, drive, and audio cables from the drive. The connector colors may be different than illustrated.

NOTE The audio cable is only required for Linux-based systems.

3 Lift the green drivelock release lever and gently slide the drive out of the chassis.

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1 Lift the green drivelock release lever while sliding the optical drive into the bay. When the optical drive is partially inserted, release the drivelock release lever and slide the drive completely into the bay until the drive is secured.

CAUTION Ensure that the optical drive is secure. Failure to do so can cause damage to the drive when moving the workstation.

2 Connect the power, drive, and audio (if required) cables to the drive and workstation.

NOTE The audio cable is only required for Linux-based systems.

If you are installing more than one optical drive, route the cable as in the following image.

NOTE The optical drive cable is routed under the system board.

Replacing Optical Drive Cable The optical IDE cable is routed behind the system board. 1 Disconnect power from the system (page 68), remove the access (page 74), lay the workstation on its side with the system board facing up, remove all expansion boards and graphics cards (page 90), remove the U heatsinks (page 105), disconnect the optical IDE cable from the system board, and remove the system board (page 110). 2 Remove the plastic ties and tape from the IDE cable, then remove the IDE cable 3 Replace the cable and cable ties. Refer to the previous image for cable routing information.

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To replace an optical drive:

Diskette Drive (Optional) To remove a diskette drive: 1 Disconnect power from the system (page 68), remove the access (page 74), and remove the front bezel (page 75). 2 Disconnect the cables from the back of the diskette drive.

3 While lifting the green drivelock release tab, slide the drive forward out of the chassis.

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To replace an optional diskette drive: 1 While lifting the green drivelock release tab, slide the drive forward into the chassis.

Chapter 4

2 Route the diskette drive data cable between the system board and the hard drive cage. Your cable might look different than the one shown.

CAUTION The cable must stay between the system board and the hard drive cage. It might be necessary to push the cable down so that it catches on the system board. This routing method is important because you do not want to interfere with the U heatsink fans or block airflow.

3 Connect the cables from the back of the diskette drive.

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Hard Drive For more information on SATA hard drives and the SATA RAID configuration, see Appendix B, “SATA Devices,” on page 155.

Removing a Hard Drive 1 Disconnect power from the system (page 68) and remove the access (page 74). 2 Disconnect the cables from the back of the hard drive. 3 Push in on the green drivelock release tabs and slide the hard drive out of the chassis.

Installing a Hard Drive This section describes how to install SCSI and SATA hard drives. „ “Installing a SCSI hard drive” section on page 100 „ “intalling a SATA hard drive” section on page 103 INSTALLING A SCSI HARD DRIVE For more information on SCSI hard drives, see Appendix B, “SCSI Devices,” on page 151. Before installing a SCSI hard drive on your system, you must give the hard drive a unique SCSI ID. All SCSI controllers require a unique SCSI ID (0–15) for each SCSI device that is installed. The reserved and available SCSI ID numbers are displayed in the following list: „ 0 is reserved for the primary hard drive (not reserved for the primary hard drive on Linux). „ 7 is reserved for the SCSI controller. „ 1 through 6 and 8 through 15 are available for all other SCSI devices. When 0 is used for the primary hard drive, set the second hard drive to 1, the third to 2, and so on. To set the SCSI ID on a drive, see the instructions on top/back of the hard drive for the correct jumper settings. The drive probably displays a diagram of the jumper block. This diagram shows you which blocks to cover with your jumper to get the desired ID.

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For example, if the drive must be set to 3, the drive might show that the 4 ID bits are at the far left of the connector (ID0, ID1, ID2, and ID3), then using the jumpers provided, cover each block to set the SCSI ID.

Chapter 4

After you have given the hard drive a unique SCSI ID, you can install the hard drive into your system. 1 Select a drive bay in which to install the drive. If installing more than one hard drive, use the hard drive order in the following image. If installing the hard drive into the 5.25-inch bay, you must install the optional bracket (page 104).

3

2

1

2 Simultaneously disengage the green tabs of the rail assembly and slide the rails out of the empty bay. 3 Attach the rails to the hard drive by first inserting the hard drive rail assembly pins into one side of the hard drive screw holes. Next, gently flex open the opposite side of the hard drive rail assembly and insert the remaining pins into the holes in the hard drive. If installing the hard drive into the 5.25-inch bay, skip this step.

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4 Push the drive into the selected bay until it snaps into place. Then attach the power and SCSI cable to the drive.

5 Insert the SCSI controller card into an available PCI expansion slot (page 91). 6 Connect the SCSI cable to the SCSI controller card. 7 Connect the hard drive LED cable to the SCSI card and to the system board. The LED header location is available on the system board image on the access . The hard drive cable might have extra connectors for other hard drives, but for clarity those connectors have been omitted in the following image.

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INTALLING A SATA HARD DRIVE

1 Select a drive bay in which to install the drive. Squeeze the green tabs and slide the rails out of the empty bay. 2 Attach the rails to the hard drive by aligning the notches with the holes and squeezing it into place (see image on page 101). 3 Push the drive into the selected bay until it snaps into place. 4 Attach the power cable and data cable to the drive. 5 Connect the data cable to the serial ATA port.

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For more information on SATA hard drives and the SATA RAID configuration, see Appendix B, “SATA Devices,” on page 155.

Installing a Hard Drive into the 5.25-Inch Bay (Optional) If you want to install a hard drive into a 5.25-inch bay, you must install an optional bracket. 1 Lower the hard drive into the bracket and secure the drive by inserting four #6-32 screws (shipped with this kit) through the holes in the sides of the bracket and into the threaded holes in the hard drive.

2 Insert the hard drive into the 5.25-inch optical drive bay. 3 After inserting the hard drive into the bay, secure the hard drive to the chassis by inserting one M3 screw (shipped with the bracket kit) into the available opening on the side of the optical drive bay. 4 To complete the installation, follow the instructions for installing your type of hard drive (page 100 or page 103).

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Processor Heatsink

NOTE The following illustrated U heatsink is typical of what you might have in your workstation. Be aware that different variations of the U heatsinks exist, but the overall procedures listed are sufficient to assist you in removing the U heatsink.

1 Turn on the workstation and enter Computer Setup (F10) (page 35). Let the workstation run in this mode for five minutes. This action warms the thermal interface material between the U heatsink and processor so that the thermal bond loosens and can more easily be broken.

CAUTION If you remove the U heatsink while the thermal pad is cold, you could lift the processor out of the socket, even if the socket is closed. This could damage the processor and the processor socket.

NOTE Windows in idle state does not provide sufficient heat to warm the compound.

2 After warming the thermal interface, quickly shut down the system, disconnect power from the system (page 68), remove the access (page 74), and lay the workstation on its side with the system board facing up. 3 Remove the four processor screws slowly, making sure to loosen all the screws evenly. Loosen one pair of diagonally opposite screws 1 until the screw shanks disengage from the system board, then loosen the remaining pair 2. Do not fully loosen one screw, then move on to the next. Loosen all of the screws a little at a time, making sure the processor remains level.

1

2

2

1

4 Disconnect the U heatsink fan connector 3 from the system board.

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Removing the U Heatsink

5 Before lifting the heatsink, carefully break the adhesive compound between the U heatsink and processor by rotating the heatsink back and forth.

3

6 Use alcohol and a soft cloth to clean all of the thermal interface material residue from the U heatsink and processor.

CAUTION Allow the alcohol on the processor and U heatsink to dry completely.

Replacing the U Heatsink 1 Disconnect power from the system (page 68), remove the access (page 74), and remove the U heatsink (page 105). 2 Use alcohol and a soft cloth to clean all of the thermal interface material residue from the U heatsink and processor.

CAUTION Allow the alcohol on the processor and U heatsink to dry completely.

3 Apply the thermal grease to center of the processor. 4 Place the U heatsink on top of the processor and align the four mounting screws with the holes 1 in the system board.

NOTE If both U heatsinks were removed, be sure all system board standoffs engage with the keyholes in the chassis, be sure the system board connectors engage correctly with the rear I/O ,

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Chapter 4

and push back on the system board while engaging the U heatsink screws with the chassis standoffs. You only need to push back when trying to engage the first screw.

1 Step 6

5 Screw in the four U heatsink screws. First, tighten all of the screws partially so that the U heatsink remains level. Next, fully tighten one pair of diagonally opposite screws 1 then fully tighten the remaining pair 2. Tighten firmly to a torque setting of 6 in-lbs.

1

2

2

1

6 Connect the U heatsink fan connector to the system board.

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Processor Removing the Processor 1 Disconnect power from the system (page 68), remove the access (page 74), and remove the U heatsink (page 105). 2 Raise the processor socket handle fully (the full swing angle of the lever is approximately 135 degrees).

3 Pull the processor straight out of the socket.

CAUTION Handle the processor carefully. To avoid bending the processor pins, keep the processor perfectly flat when removing and storing it.

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Replacing the Processor 1 Disconnect power from the system (page 68), remove the access (page 74), remove the U heatsink (page 105), and remove the processor (page 108). 2 Raise the processor socket handle fully (the full swing angle of the lever is approximately 135 degrees).

CAUTION Processor pins are delicate and bend easily. Use extreme care when placing the processor in the socket.

3 Line up the triangle on the top of the processor with the triangle on the corner of the processor socket and install the processor into the socket. Ensure that the underside of the processor is level with the top of the processor socket. Lightly press down on the top of the processor while closing the socket lever.

4 Check for proper processor seating in the socket by carefully trying to lift the processor out of the socket with your fingers. A properly seated processor does not lift out of the socket.

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NOTE Store the processor in a safe place where it will not be damaged.If you are permanently removing a second processor, check your OS documentation to determine if you should change any OS settings to disable multiprocessor or enable Hyper-Threading .

System Board To remove the system board: 1 Disconnect power from the system (page 68), remove the access (page 74), lay the workstation on its side with the system board facing up, remove all expansion boards and graphics cards (page 90), remove the U heatsink (page 105), and if an airflow duct is installed, remove the system fan assembly (page 80). 2 Disconnect all cabling from the system board.

CAUTION Be sure you can differentiate which power cable was disconnected from the PCI Express x16 graphics card and which power cable was disconnected from the system board. These two cables look very similar. The PCI Express power cable has a black connector and the power cable has a white connector. When power is present, you must NEVER connect the PCI Express power cable to the system board. If you do so, the system board may be damaged and your warranty voided. To see a picture of the PCI Express cable and where it must be connected, refer to the “PCI or PCI Express Installation” section on page 91.

NOTE Make note of the cable connections before disconnecting them from the system board. Refer to “Power Connections to Drives” section on page 95 for more information.

3 Slide the system board forward 1 to disengage the plastic mounting standoffs from the chassis. 4 Lift the system board out 2 of the chassis, being careful not to damage the cables and rear connectors.

2

1

To replace the system board: 1 Insert straight down and make sure all system board standoffs engage with the keyholes in the chassis.

NOTE Be sure the system board connectors engage correctly with the rear I/O .

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2 Push back while maintaining downward pressure on the board, so all standoffs remain engaged.

Chapter 4

NOTE You only need to push back while engaging the first screw.

WARNING! The system board is not secure until the U heatsinks are installed.

3 Install the heatsink (page 106).

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Chapter 5 System Diagnostics and Troubleshooting

This chapter discusses the tools available for diagnosing and troubleshooting system issues.

Chapter 5

„ “E-” on page 114 „ “Troubleshooting Checklist” on page 114 „ “LED Color Definitions” on page 115 „ “HP Insight Diagnostics Offline Edition” on page 115 „ “Diagnostic Error Codes” on page 121 „ “Troubleshooting Scenarios and Solutions” on page 123 „ “Power On Self Test (POST) and Error Messages” on page 143

113

E- Help & Center (HSC) and E- HSC provides online access to technical information, software updates and s, diagnostic tools, and HP information. To open HSC from your desktop, click Start>Help and . HSC contains four sections: „ HP Product Information (requires Internet access)—Links to the HP Technical Website for your product. You can access all related documentation, s and updates, tools, and more. „ HP Software & Driver s (requires Internet access)—Links to HP-specific software s and updates. „ HP Tools (requires Internet access)—Links to self-help tools and diagnostics offered by HP Instant Professional Edition. „ HP for (option available that does not require Internet access)—Provides two different options: „

Chat with an expert online (requires Internet access)—Provides a tool to communicate with a specialist online through Active Chat.

„

Call a agent—Provides hardware details about the workstation and HP phone number worldwide.

Troubleshooting Checklist Before running any of the diagnostic utilities, go through the following checklist to find possible solutions for workstation or software problems. „ Are the workstation and monitor connected to a working electrical outlet? „ Is the workstation turned on? „ Is the green power light illuminated? „ Is the monitor turned on? „ Is the green monitor light illuminated? „ Turn up the monitor brightness and contrast controls if the monitor is dim. „ Press and hold any key. If the system beeps, then the keyboard is operating correctly. „ Check all cables for loose or incorrect connections. „ Reconfigure the workstation after installing a non-PnP expansion board or other option, such as a diskette drive. „ Are all of the necessary device drivers installed? „ Have all printer drivers been installed for each application? „ Remove all diskettes and CDs from the drives before you turn on the system. „ Are you running the latest BIOS version, drivers, and/or software updates?

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LED Color Definitions An LED light exists on the front of your workstation. The following table describes what each color signifies.

LED State

LED Color

System Status

Solid

Green

System is on.

Blinking

Green

System is in Standby.

Solid or Blinking

Red

System has error. Refer to “Diagnostic Light Codes” on page 121

None

No light

System is in Hibernate or it is off.

Chapter 5

Table 5-1 LED color definitions

HP Insight Diagnostics Offline Edition The diagnostics utility enables you to perform testing and to view critical computer hardware and software configuration information from various sources. This utility allows you to: „ Run diagnostics. „ View the hardware configuration of the system.

Key Features and Benefits HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating the hardware issues. In addition to robust management tools, service tools can be invaluable in quickly resolving system problems. To streamline the service process and resolve problems quickly, it is necessary to have the right information available at the time that a service call is placed. The primary information requirement, which is also the one that provides the greatest insight into potential system issues, is the configuration of the system. Insight Diagnostics helps provide higher system availability. Typical uses of the Insight Diagnostics are: „ Testing and diagnosing apparent hardware failures „ Documenting system configurations for upgrade planning, standardization, inventory tracking, disaster recovery, and maintenance „ Sending configuration information to another location for more in-depth analysis

Theory of Operation Insight Diagnostics Offline Edition operates in offline mode only. The operating system is not running and software information from the system is not available to the diagnostics. Offline Survey is available to display the current system configuration. The Insight Diagnostics Test feature provides the capability to test functionality of all the major hardware components in the system. The Test feature is designed to be flexible to enable the to customize test selections by providing different modes and types of testing.

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A Quick Test provides a predetermined script where a sample of each hardware component is exercised and requires no intervention. A Complete Test provides a predetermined script where each hardware component is fully tested. You can select Interactive or Unattended tests. This will change the devices tested during the Complete Test. There are more tests available in the interactive mode, but these require intervention. A Custom Test provides the most flexibility in controlling the testing of a system. The Custom Test mode enables the to specifically select which devices, tests, and test parameters are run. s are provided the ability to select tests that do not require any interaction through the Interactive and Unattended tests modes.

Diagnostic Utility on CD HP Insight Diagnostics is available on the Documentation Library CD that was shipped with your workstation. To start the diagnostic utility on the Documentation Library CD: 1 Turn on your workstation and press the F10 key during the initial boot process to enter the Computer Setup (F10) Utility (page 35). 2 Select your language from the list and press the Enter key. In the Computer Setup Utilities menu, four headings are displayed: File, Storage, Security, and Advanced. 3 Use the right arrow key to select Storage. Use the down arrow key to select Boot Order, then press Enter. 4 Select CD-ROM Drive and enable it as a bootable device by pressing the F5 key (if not already enabled, pressing the F5 key again disables the device). 5 Set the CD-ROM Drive to the top of the boot order. To do this, select CD-ROM, press the Enter key, and use the up arrow to move it to the top of the boot order. 6 To apply and save changes, press the F10 key, and select File>Save Changes and Exit. 7 Insert the Documentation Library CD into the workstation. 8 Restart your system and HP Insight Diagnostics launches automatically.

the ISO Image To the latest diagnostic utility: 1 Visit http://www.hp.com. 2 Click the & Drivers link. 3 Click the driver and software radio button. 4 Enter your product number (for example, xw6200) in the text box and press the Enter key. 5 Select your OS. 6 Click the Diagnostic link. 7 Locate HP Insight Diagnostics and click .

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Interface NAVIGATION The Insight Diagnostics home page contains the following tabs: Survey, Test, Status, Log, and Help. These tabs separate the major functions of Insight Diagnostics. SURVEY TAB When the Survey tab is selected, the Survey menu displays and enables you to view important system configuration information. The Summary view limits the amount of data displayed, while the Advanced view shows all the data in the selected category. Regardless of whether you choose Advanced or Summary, the following categories of information are available on the Survey menu:

All—The All view gives a listing of all information about the computer. Architecture—The Architecture view shows the type of bus the computer uses. In addition, if the bus is PCI, information about the PCI configuration is displayed. Asset Control—The Asset Control view shows the serial number of the computer (system identification number). Communication—The Communication view shows information about the computer parallel (LPT) and serial (COM) port settings, USB, and network controller information. Graphics—The Graphics view shows information about the graphics subsystem of the computer. This includes information about the graphics card, mode, and ROM. Input Devices—The Input Devices view shows information about the type of keyboard, mouse, and other input devices connected to the computer. Internal Conditions—The Internal Conditions view shows information about the health of the computer. This includes fan, temperature, and power-supply information. Memory—The Memory view shows information about all memory in the computer. This includes memory on the board and any memory modules installed. Miscellaneous—The Miscellaneous view shows information obtained from the computers configuration memory (CMOS), BIOS data area, Interrupt Vector table, and diagnostics component information. Multimedia—The Multimedia view shows information about all multimedia devices in the computer. This includes audio devices installed. Resources—The Resources view shows the system device resource usage information. This includes information about I/O, memory, IRQ, slot, and bus usage. Storage—The Storage view shows information about storage media connected to the computer. This list includes all fixed disks, floppy drives, and CD-ROM drives. System—The System view shows product type, processor type and speed, and coprocessor information. Also shown in this display is information about all ROMs in the computer. TEST TAB The Insight Diagnostics utility provides the capability to test all the major pieces of hardware in the system. You can select from several types of tests: Quick Test—Provides a predetermined script where a sample of each hardware component is exercised and requires no intervention.

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Overview—The Overview view gives you a listing of general information about the computer.

Complete Test—Provides a predetermined script where each hardware component is fully tested. You can select Interactive or Unattended tests. This will change the devices tested during the Complete Test. There are more tests available in the interactive mode, but these require intervention. Custom Test—Provides the most flexibility in controlling the testing of a system. The Custom Test mode allows the to specifically select which devices, tests, and test parameters are run. s are provided the ability to select tests that do not require any interaction through the Interactive and Unattended test modes. To begin testing: 1 Select the Test tab. 2 Select the Type of Test to perform and then select the Test Mode, either Interactive or Unattended. 3 Choose how you want the test to be executed, either Number of Loops or Total Test Time. When choosing to run the test over a specified number of loops, enter the number of loops to perform. If you desire to have the diagnostic test for a specified time period, enter the amount of time in minutes.

NOTE Testing will automatically stop, if one test loop has been completed, when the elapsed test time has reached the specified time limit.

4 Click Begin Testing to start the test. While tests are being performed, the can monitor the progress by viewing the Status tab. Any errors that are detected are summarized in the Error Log. Select the Print button to print or save the report. If the diagnostics utility detects an error during a test, the can mouse-over the failed text in the Status tab to display additional information for the type of error and the error code. To view all test failure information, select the Error Log. To view the status of all testing that has been performed, select the Log tab. STATUS TAB The Status tab displays the status of the selected tests. The type of test executed (for example, Quick, Complete, Custom) is displayed. The main progress bar displays the percent complete of the current set of tests. While testing is in progress a Cancel testing button, which will cancel the test job, is displayed. After testing has completed the Cancel testing button is replaced with two buttons, Select New Tests and Retest. The Select New Tests button allows you to go back to the previous test selection page to select a new set of tests. The Retest button will retest the last set of tests executed. This enables you to re-run the set of tests without having to go back to the test selection page. The Status page also shows: „ The devices being tested. „ The tests that are running. „ The overall elapsed time. „ The individual elapsed test times. „ The condition status of each test.

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LOG TAB The Log tab consists of three views. Test Log—Displays all tests that have been executed, number of times of execution, number of times the test failed, and the time it took to complete the test. The Clear Test Log button will clear the contents of the Test Log. Error Log—Displays the tests that have failed during the diagnostic testing. Besides displaying the device and test this section might also include error details. The description section describes the error that the diagnostic test found. The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware. The error count is the number of times the test has failed. The Clear Error Log button will clear the contents of the Error Log. TEST COMPONENTS

Chapter 5

Hardware and software tests can be performed on the following components: „ Audio—Identifies all audio devices installed in a system, captures any associated configuration information, and provides the ability to proper operation of these devices. „ U—Identifies all processors installed in a system, captures any associated configuration information, and provides the ability to proper operation of these devices. „ Inspect—Captures general system configuration information. „ Keyboard—Identifies the keyboard installed in a system and provides the ability to proper operation of this device. „ Memory—Identifies all memory modules installed in a system, captures any associated configuration information, and provides the ability to proper operation of these modules. „ Modem—Identifies all modem devices installed in a system, captures any associated configuration information, and provides the ability to the proper operation of these devices. „ Mouse—Identifies the mouse installed in a system and provides the ability to proper operation of this device. „ Network—Identifies all network devices installed in a system, captures any associated configuration information, and provides the ability to proper operation of these devices. NIC testing is only performed if drivers are installed during discovery. „ Parallel Port—Identifies all parallel devices installed in a system and captures any associated configuration information. If the parallel port is properly configured and the information is available to the operating system, the associated DMA, IRQ, and I/O ports are reported. This test component also provides the ability to proper operation of these devices. „ PCI Bus—Identifies all PCI devices installed in a system and provides the ability to proper PCI I/O operation to the devices. „ Serial Port—Identifies all serial devices installed in a system, captures any associated configuration information, and provides the ability to proper operation of these devices. „ Storage—Identifies storage devices connected to a system through IDE, USB, SCSI, or a Fibre Channel network. ed devices include: „

IDE hard disk drives

„

USB disk drives

„

SATA disk drives

HP INSIGHT DIAGNOSTICS OFFLINE EDITION

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„

SCSI disk drives

„

SCSI tape drives

„

SCSI controllers

„

RAID controllers

Controllers can be connected to the host through PCI, I2C, or serial port. The component also captures any associated configuration information, and provides the ability to proper operation of these devices. „ Stress—Provides a solution for stress testing hardware in a system. „ USB—Identifies all USB devices installed in a system, captures any associated configuration information, and provides the ability to proper operation of these devices. „ Graphics—Identifies all graphic devices installed in a system, captures any associated configuration information, such as the ASIC and monitor types, and provides the ability to proper operation of these devices. A list of available tests for each test component and a list of error codes can be accessed through the Test Component and Error Codes menu selections on the Help tab menu bar.

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SYSTEM DIAGNOSTICS AND TROUBLESHOOTING

Diagnostic Error Codes This sections provides an overview of the diagnostic lights and error codes that are related to your workstation.

Diagnostic Light Codes NOTE The beeps are heard through the on-board piezo speaker and not the chassis speaker. The blinking lights and beeps repeat for five cycles. After that, only the blinking lights repeat.

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Table 5-2 Diagnostic Light Codes Chassis Indicator Lights Power LED and Sound Activity

Diagnosis and Service Action

None

System does not power on Press power button. If HDD LED = GREEN, then: 1

Remove expansion cards one at a time.

2

Replace the system board.

OR Press power button. If HDD LED does not illuminate, then:

Blinks RED 2 times, once per second, then 2 second pause, 2 beeps

1

Check that the unit is plugged into a working AC outlet.

2

Open access and check that the power button harness is properly connected to the in-line front I/O device assembly connector.

3

Check that the power supply cables are properly connected to the system board.

4

Check the power supply functionality. a

Disconnect AC power.

b

Remove all internal power supply cables from the system board.

c

Plug in AC power. z

If the power supply fan spins and the BIST LED lights, then the power supply is good. Replace the system board.

z

If the power supply fan does not spin or the BIST LED does not light, replace the power supply.

Thermal Shutdown: 1

Ensure the workstation air vents are not blocked and cooling fan is running.

2

Open hood, press power button, and see if processor fan spins. If not spinning, ensure fan cable is plugged into the system board. Ensure fan is fully/properly seated.

3

If fan is plugged in and seated but not spinning, then replace processor fan.

4

Reseat U heatsink and fan assembly properly attached.

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Table 5-2 Diagnostic Light Codes (Continued) Chassis Indicator Lights (Continued) Power LED and Sound Activity

Diagnosis and Service Action

Blinks RED 3 times, once per second, then 2-second pause, 3 beeps

U not installed:

Blinks RED 4 times, once per second, then 2 second pause, 4 beeps

Blinks RED 5 times, once per second, then 2 second pause, 5 beeps

Blinks RED 6 times, once per second, then 2 second pause, 6 beeps

Install U.

2

Reseat U.

Power supply failure: 1

Open the access and be sure the four-wire power supply cable is properly connected to the system board.

2

Locate faulty device by removing all devices and then reinstalling one at a time until workstation fails. Replace the device causing the failure. Continue adding devices to ensure all are functioning properly.

3

Check the power supply functionality. a

Disconnect AC power.

b

Remove all internal power supply cables from the system board.

c

Plug in AC power. z

If the power supply fan spins and the BIST LED lights, then the power supply is good. Replace the system board.

z

If the power supply fan does not spin or the BIST LED does not light, replace the power supply.

Pre-video memory error. 1

Reseat memory modules.

2

Replace memory modules one at a time to find the faulty module.

3

Replace third-party modules with HP memory.

4

Replace system board.

Pre-video graphics card error. For systems with integrated graphics, replace system board. For systems with graphic cards, 1

Reseat the graphics card. Power on the system.

2

Replace the graphics card.

3

Replace the system board.

Blinks RED 7 times, once per second, then 2 second pause, 7 beeps.

System board failure (ROM detected failure before video). Replace system board.

Blinks RED 8 times, once per second, then 2 second pause, 8 beeps

Invalid ROM based on bad checksum.

Blinks RED 9 times, once per second, then 2 second pause, 9 beeps

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1

1

Reflash ROM.

2

Replace system board.

System powers on but is unable to boot. 1

Replace the system board.

2

Replace the processor.

SYSTEM DIAGNOSTICS AND TROUBLESHOOTING

Troubleshooting Scenarios and Solutions This section presents an extensive overview of various troubleshooting scenarios and includes possible solutions for each.

Solving Minor Problems Table 5-3 Minor Problems Cause

Possible Solution

Workstation appears locked up Software control of the power switch is not functional. and will not turn off when the power button is pressed.

1

Press and hold the power button for at least four seconds until the workstation turns off.

2

Disconnect electrical plug from outlet.

Workstation seems to be locked up.

1

Attempt the normal Windows “Shut Down” procedure.

2

Press the power button for four or more seconds to turn off the power.

3

Restart the workstation using the power button.

Program in use has stopped responding to commands.

Workstation date and time display is incorrect.

Real-time clock (RTC) battery might need to be replaced.

1

Reset the date and time under Control .

2

Replace the RTC battery.

Workstation appears to pause periodically.

Network driver is loaded and no network connection is established.

Establish a network connection, or use Computer Setup or Microsoft Windows Device Manager to disable the network controller.

Cursor will not move using the arrow keys on the keypad.

The Num Lock key might be on.

Press the Num Lock key. The Num Lock key can be disabled (or enabled) in Computer Setup.

Cannot remove access .

1 Hood lock (Smart Cover Lock), featured on some workstations, is 2 locked.

Unlock the hood lock using Computer Setup.

Processor is hot.

1

Be sure airflow to the workstation is not blocked.

2

Be sure the fans are connected and working properly (some fans only operate when needed).

3

Be sure the U heatsink is installed properly.

Poor performance is experienced.

Workstation powered off automatically and the Power LED flashes Red two times, once every second, followed by a two-second pause, and two simultaneous beeps are heard.

Use the access FailSafe Key in case of forgotten , power loss, or workstation malfunction.

Hard drive is full.

Transfer data from the hard drive to create more space on the hard drive.

Processor thermal protection activated: A fan might be blocked or not turning. OR The U heatsink is not properly attached to the processor.

1

Be sure workstation air vents are not blocked and the cooling fan is running.

2

Open hood, press power button, and see if the processor fan spins. If not spinning, be sure the fan’s cable is plugged onto the system board header. Be sure the fan is fully/properly seated or installed.

3

Replace the processor fan.

4

Reseat U heatsink and that the fan assembly is properly attached.

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Problem

Table 5-3 Minor Problems (Continued) Problem

Cause

System does not power on and System unable to power on. the LEDs on the front of the workstation are not flashing.

Possible Solution Press and hold the power button for less than four seconds. If the hard drive LED turns green, then: 1

Remove the expansion cards.

2

Replace the system board.

OR Press and hold the power button for less than four seconds. If HDD LED does not illuminate, then:

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SYSTEM DIAGNOSTICS AND TROUBLESHOOTING

1

Check that the unit is plugged into a working AC outlet.

2

Open access and check that the power button harness is properly connected to the in-line front I/O device assembly connector.

3

Check that the power supply cables are properly connected to the system board.

4

Check the power supply functionality. a

Disconnect AC power.

b

Remove all internal power supply cables from the system board.

c

Plug in AC power. z

If the power supply fan spins and the BIST LED lights, then the power supply is good. Replace the system board.

z

If the power supply fan does not spin or the BIST LED does not light, replace the power supply.

Solving Power Supply Problems Testing Power Supply Before replacing the power supply, use the Built-In Self-Test (BIST) feature to learn if the power supply still works. To test the power supply: 1 Disconnect all internal power supply cables. 2 Plug in AC power. a If the green BIST LED 1 on the rear of the workstation is lit AND the fan is spinning, the power supply is functional.

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b If the green BIST LED is not lit OR the fan is not spinning, replace the power supply.

1

Table 5-4 Power Supply Problems Problem

Cause

Solution

Power supply shuts down intermittently.

Power supply fault.

Replace the power supply.

Workstation powered off automatically and the Power LED flashes Red two times, once every second, followed by a two-second pause.

Processor thermal protection activated: A fan might be blocked or not turning. OR The U heatsink fan assembly is not properly attached to the processor.

1

Be sure that the workstation air vents are not blocked and the cooling fan is running.

2

Open the access , press the power button, and see if the processor fan spins. If the processor fan is not spinning, be sure the fan’s cable is plugged onto the system board header. Be sure the fan is fully/ properly seated or installed.

3

Replace the processor fan.

4

Reseat U heatsink and that the fan assembly is properly attached.

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Table 5-4 Power Supply Problems (Continued)

126

Problem

Cause

Solution

Power LED flashes Red, once every two seconds.

Power failure (power supply is overloaded).

1

Check if a device is causing the problem by removing ALL attached devices). Power on the system. If the system enters the POST, then power off and replace one device at a time and repeat this procedure until failure occurs. Replace the device causing the failure. Continue adding devices one at a time to ensure all devices are functioning properly.

2

Check the power supply functionality.

SYSTEM DIAGNOSTICS AND TROUBLESHOOTING

a

Disconnect AC power.

b

Remove all internal power supply cables from the system board.

c

Plug in AC power. z

If the power supply fan spins and the BIST LED lights, then the power supply is good. Replace the system board.

z

If the power supply fan does not spin or the BIST LED does not light, replace the power supply.

Solving Diskette Problems Table 5-5 Diskette Problems Cause

Solution

Diskette drive light stays on.

Diskette is damaged.

In Microsoft Windows 2000 and Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File>Properties>Tools. Under Error-checking, click Check Now.

Diskette is incorrectly inserted.

Remove diskette and reinsert.

Files on diskette are damaged.

Check the program diskettes.

Drive cable is not properly connected.

Reconnect power cable. Be sure that all four pins are connected.

Cable is loose.

Reseat diskette drive data and power cables.

Removable drive is not seated properly.

Reseat the drive.

Diskette is not formatted.

Format the diskette.

Diskette is write-protected.

Use another diskette or remove the write protection.

Writing to the wrong drive.

Check the drive letter in the path statement.

Not enough space is left on the diskette.

Use another diskette.

Diskette write control is enabled.

Use Computer Setup to check the storage security feature disabled settings.

Diskette is damaged.

Replace the damaged disk.

Drive not found.

Diskette drive cannot write to a diskette.

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Chapter 5

Problem

127

Table 5-5 Diskette Problems (Continued) Problem

Cause

Solution

Cannot format diskette.

Invalid media reported.

When formatting a disk in MS-DOS, you might need to specify diskette capacity. For example, to format a 1.44MB diskette, enter the following command at the MSDOS prompt: FORMAT A: /F:1440

A problem has occurred with a disk transaction.

The directory structure is bad, In Windows 2000 and Windows XP, right-click Start, click or there is a problem with a file. Explore, and select a drive. Select File>Properties>Tools. Under Error-checking, click Check Now.

Diskette drive cannot read a diskette.

Diskette is not formatted.

Format the diskette.

You are using the wrong diskette type for the drive type.

Check the type of drive that you are using and use the correct diskette type.

You are reading the wrong drive.

Check the drive letter in the path statement.

Diskette is damaged.

Replace the diskette with a new one.

A diskette that does not contain the system files needed to start the workstation has been inserted in the drive.

When drive activity stops, remove the diskette and press the Spacebar. The workstation should start up.

Diskette error has occurred.

Restart the workstation by pressing the power button.

Diskette is not bootable.

Replace with a bootable diskette.

Diskette boot has been disabled in Computer Setup.

Run Computer Setup and enable diskette boot in Storage>Boot Order.

Removable media boot has been disabled in Computer Setup.

Run Computer Setup and enable Removable Media Boot in Storage>Storage Options.

Diskette MBR validation is enabled.

Run Computer Setup and disable Diskette MBR Validation in Storage>Storage Options.

“Invalid system disk” message is displayed.

Cannot Boot to Diskette.

Solving Hard Drive Problems Table 5-6 Hard Drive Problems

128

Problem

Cause

Solution

Hard drive error occurs.

Hard disk has bad sectors or has failed.

Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk.

Disk transaction problem.

Either the directory structure is bad or there is a problem with a file.

In Windows 2000 and Windows XP, right-click Start, click Explore, and select a drive. Select File>Properties>Tools. Under Error-checking, click Check Now.

Drive not found (identified).

Loose cable.

Check cable connections.

SYSTEM DIAGNOSTICS AND TROUBLESHOOTING

Table 5-6 Hard Drive Problems (Continued) Problem

Cause

Solution

The system might not have automatically recognized a newly installed device.

1

Run Computer Setup.

2

If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem.

3

If this is a newly installed drive, enter Setup and try adding a POST delay under Advanced>Power-On.

If the drive is a secondary drive that has just been installed on the same cable as the primary drive, that the jumpers for both drives are set correctly.

Drive’s IDE (ATA) controller is disabled in Computer Setup.

Run Computer Setup and enable the Primary and Secondary IDE (ATA) controllers in Storage>Storage Options.

Drive responds slowly immediately after power-up.

Run Computer Setup and increase the POST Delay in Advanced>Power-On Options.

Nonsystem disk/NTLDR missing message.

System is trying to start from a non-bootable diskette.

Remove the diskette from the diskette drive.

Nonsystem disk/NTLDR missing message.

System is trying to start from a damaged hard drive.

1

Insert a bootable diskette into the diskette drive and restart the workstation.

2

If the hard drive is still inaccessible and MBR Security is enabled, try restoring the previously saved MBR image by entering Setup and selecting Security>Restore Master Boot Record.

1

Insert a bootable system diskette and restart.

2

hard drive is partitioned and formatted.

3

Install system files for the appropriate operating system if necessary.

System files missing or not properly installed.

Second Ultra ATA hard drive does not perform optimally.

Workstation will not start.

Hard drive boot disabled in Computer Setup.

Run Computer Setup and enable the hard drive entry in the Storage>Boot Order list.

Using the wrong cable for the drive type.

Reinstall the second Ultra ATA hard drive using an 80conductor cable (standard on select models.)

Both slow and fast UATA devices are on the same data cable.

Connect slower UATA devices to a separate data cable connected to the secondary IDE (ATA) controller.

Hard drive is damaged.

Observe the beeps and LED lights on the front of the workstation. Refer to “Power On Self Test (POST) and Error Messages” on page 143.

TROUBLESHOOTING SCENARIOS AND SOLUTIONS

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Drive jumper settings might be incorrect.

129

Solving Display Problems Table 5-7 Display Problems Problem

Cause

Solution

Blank screen (no video).

The cable connections are not correct.

Check the cable connections from the monitor to the workstation and to a working electrical outlet.

The monitor is turned off.

Switch the monitor to on (LED is on). You might need to refer to the monitor manual for an explanation of the LED signals.

Screen blanking utility installed Press any key or click the mouse button and, if set, enter your . or energy saver features enabled. System ROM is bad; system is running in FailSafe Boot Block mode (indicated by eight beeps).

Reflash the ROM using a ROMPaq diskette.

Fixed-sync monitor will not sync at the resolution chosen.

Be sure that the monitor can accept the same horizontal scan rate as the resolution chosen.

Computer is in Hibernate mode.

Press the power button to resume from Hibernate mode.

Monitor settings in the workstation are not compatible with the monitor.

1

Restart the workstation and press F8 during startup when you see “Press F8” in the bottom-right corner of the screen.

2

Using the keyboard arrow keys, select Enable VGA Mode and press Enter.

3

In Windows Control , double-click the Display icon and select the Settings tab.

4

Use the sliding control to reset the resolution.

1

Restart your workstation in VGA mode.

2

After the OS starts, change the display settings to match those ed by your graphics card and monitor.

3

Refer to your OS and graphics card documentation for information on changing display settings.

The display works properly during The display settings in the OS the POST but goes blank when the are incompatible with your graphics card and monitor. OS starts.

Power LED flashes Red six times, once every second, followed by a two second pause, and the workstation beeps six times.

130

Pre-video graphics error.

For systems with a graphics card: 1

Reseat the graphics card.

2

Replace the graphics card.

3

Replace the system board.

Monitor does not function properly when used with energy saver features.

Disable monitor energy saver feature. Monitor without energy saver capabilities is being used with energy saver features enabled.

Dim characters.

The brightness and contrast controls are not set properly.

Adjust the monitor brightness and contrast controls.

Cables are not properly connected.

Check that the graphics cable is securely connected to the graphics card and the monitor.

SYSTEM DIAGNOSTICS AND TROUBLESHOOTING

Table 5-7 Display Problems (Continued) Problem

Cause

Solution

Blurry video or requested resolution cannot be set.

If the graphics controller was upgraded, the correct video drivers might not be loaded.

Install the video drivers included in the upgrade kit.

Monitor is not capable of displaying requested resolution.

Change requested resolution.

The monitor connections might 1 be incomplete or the monitor might be incorrectly adjusted. 2

3

Vibrating or rattling noise coming from inside a CRT monitor when powered on.

Be sure the monitor cable is securely connected to the workstation. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart. Fluorescent lights or fans might be too close to the monitor.

Monitor needs to be degaussed.

Degauss the monitor.

Monitor degaussing coil has been activated.

None. It is normal for the degaussing coil to be activated when the monitor is powered on.

Clicking noise coming from inside a Electronic relays have been CRT monitor. activated inside the monitor.

None. It is normal for some monitors to make a clicking noise when turned on and off, when going in and out of Standby mode, and when changing resolutions.

High pitched noise coming from inside a flat monitor.

Brightness and contrast settings are too high.

Lower brightness and contrast settings.

Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen. (Flat monitors using an analog VGA input connection only.)

1 Flat monitor’s internal digital conversion circuits might be unable to correctly 2 interpret the output synchronization of the graphics card.

Certain typed symbols do not appear correct.

The font you are using does not that particular symbol.

Select the monitor’s Auto-Adjustment option in the monitor’s on-screen display menu. Manually synchronize the Clock and Clock Phase onscreen display functions. SoftPaq SP20930 or SP22333, depending on the monitor, to assist with the synchronization.

Use the Character Map to locate the and select the appropriate symbol. Click Start>All Programs> Accessories>System Tools>Character Map. You can copy the symbol from the Character Map into a document.

Solving Audio Problems Table 5-8 Audio Problems Problem

Cause

Solution

Sound does not come out of the speaker or headphones.

Software volume control is turned down.

Double-click the Speaker icon on the taskbar and use the volume slider to adjust the volume.

The external speakers are not turned on.

Turn on the external speakers.

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The picture is broken up, rolls, jitters, or flashes.

Table 5-8 Audio Problems (Continued) Problem

Cause

Solution

External speakers plugged into See the sound card documentation for proper speaker the wrong audio jack. connection. Audio cable not connected.

Connect audio cable between CD or DVD-ROM drive and the system board.

Digital CD audio is not enabled.

Enable digital CD audio: 1

From the Control , select System.

2

On the Hardware tab, click the Device Manager button.

3

Right-click the CD/DVD device and select Properties.

4

On the Properties tab, be sure “Enable digital CD audio for this CD-ROM device” is checked.

Headphones or devices connected to the line-out connector mute the internal speaker.

Turn on and use headphones or external speakers, if connected, or disconnect headphones or external speakers.

Volume is muted.

1

From the Control program, click Sound, Speech and Audio Devices, then click Sounds and Audio Devices.

2

Click the Mute checkbox to remove the check mark from the box.

Computer is in Hibernate mode. Noise or no sound comes out of the speakers or headphones.

Press the power button to resume from Hibernate mode.

1

If using digital speakers that have a stereo jack and want the system to auto-switch to digital, use a stereoto-mono adapter to properly engage the auto-sense feature or use the multimedia device properties to manually switch the audio signal from analog to digital.

2

If the headphones have a mono jack, use the multimedia device properties to switch the system to analog out.

NOTE If you set digital as the Output Mode, the internal speaker and external analog speakers will no longer output audio until you switch back to an auto-sense or analog mode. If you set analog as the Output Mode, external digital speakers will not function until you change the output mode back to an auto-sense or digital mode.

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Sound cuts in and out.

Processor resources are being Shut down all open processor-intensive applications. used by other open applications.

Workstation appears to be locked up while recording audio.

The hard disk might be full.

SYSTEM DIAGNOSTICS AND TROUBLESHOOTING

1

Before recording, be sure there is enough free space on the hard disk.

2

Try recording the audio file in a compressed format.

Solving Printer Problems Table 5-9 Printer Problems Problem

Cause

Solution

Printer does not print.

Printer is not turned on and online.

Turn the printer on and be sure it is online.

The correct printer driver for the application are not installed.

1

Install the correct printer driver for the application.

2

Try printing using the MS-DOS command: DIR C:\ > [printer port]

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where [printer port] is the address of the printer being used. If the printer works, reload the printer driver. If you are on a network, you might not have made the connection to the printer.

Make the proper network connections to the printer.

Printer might have failed.

Run printer self-test.

Printer does not turn on.

The cables might not be connected properly.

Reconnect all cables.

Printer prints garbled information.

The correct printer driver is not installed.

Install the correct printer driver for the application.

The cables might not be connected properly.

Reconnect all cables.

Printer memory might be overloaded.

Reset the printer by turning it off for one minute, then turn it back on.

The printer might be out of paper.

1

Check the paper tray and refill it if it is empty.

2

Select online.

Printer is offline.

Solving Keyboard and Mouse Problems Table 5-10 Keyboard and Mouse Problems Problem

Cause

Solution

Keyboard commands and typing are not recognized by the workstation.

Keyboard connector is not properly connected.

1

Turn off the workstation.

2

Reconnect the keyboard to the back of the workstation and restart the workstation.

Program in use has stopped responding to commands.

Shut down the workstation using the mouse and then restart the workstation.

Keyboard needs repairs.

Replace the keyboard.

Keyboard key is stuck down.

Remove any debris from the keyboard.

Workstation is in Hibernate mode.

Press the power button to resume from Hibernate mode.

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Table 5-10 Keyboard and Mouse Problems Problem

Cause

Solution

Cursor will not move using the arrow keys on the keypad.

The Num Lock key might be on.

Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys. The Num Lock key can be disabled (or enabled) in Computer Setup.

Mouse does not respond to movement or is too slow.

Mouse connector is not properly plugged into the back of the workstation.

1

Shut down the workstation using the keyboard.

2

Plug the mouse connector into the PS/2 mouse connector slot in the workstation and restart the workstation.

Program in use has stopped responding to commands.

Shut down the workstation using the keyboard and then restart the workstation.

Mouse needs repairs.

Replace the mouse.

Workstation is in Hibernate mode.

Press the power button to resume from Hibernate mode.

Mouse roller ball is dirty.

Remove roller ball cover from the bottom of the mouse and clean it.

Mouse will only move vertically or horizontally, or movement is jerky.

Solving Front Component Problems If you are experiencing problems with one of the front ports, you might be able to try your device in the corresponding port on the back side of the computer. If this does not fix the problem, or you must use the front ports, continue troubleshooting. Some problems in this section are also discussed in other troubleshooting suggestions in this chapter. Table 5-11 Front Component Problems Problem

Cause

Solution

If a USB device, headphone, or microphone is not recognized by the workstation.

It is not properly connected.

1

Turn off the workstation.

2

Reconnect the device to the front of the workstation and restart the workstation.

The device does not have power.

If a USB, audio, and IEEE-1394 devices are not working.

134

If the USB device requires AC power, be sure one end is connected to the device and one end is connected to a live outlet.

The correct device driver is not 1 installed. 2

Install the correct driver for the device.

The cable from the device to the computer does not work.

1

If possible, replace the cable.

2

Restart the workstation.

The device is not working.

1

Replace the device.

2

Restart the workstation.

1

Turn off the workstation.

2

Connect the cables correctly.

The internal cables might not be connected to the system board or the PCI card.

SYSTEM DIAGNOSTICS AND TROUBLESHOOTING

You might need to reboot the workstation.

Table 5-11 Front Component Problems (Continued) Problem

Cause

Solution

A device in the IEEE-1394 port is not responsive.

Cables of new external device are loose or power cables are unplugged.

Be sure that all cables are properly and securely connected.

The power switch on the device is not turned on.

Turn off the workstation, turn on the external device, then turn on the workstation to integrate the device with the workstation system.

The port is not there because it You can buy an IEEE1394 PCI adapter card. an HP seller. was not purchased with the system. The IEEE-1394 cable might not be connected to the adapter cable.

1

Turn off the workstation.

2

Remove the access (page 74).

3

Be sure the power cable is connected to the card (page 92).

4

Be sure to connect the IEEE-1394 cable to the card (page 92).

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The IEEE-1394 port is not active.

135

Solving Hardware Installation Problems You might need to reconfigure the workstation when you add or remove hardware, such as an additional diskette drive. If you install a PnP device, Windows 2000 and Windows XP automatically recognize the device and configure the workstation. If you install a non-PnP device, you must reconfigure the workstation after completing installation of the new hardware. In Windows 2000, select the Add New Hardware icon in the Control (for Windows XP, use the Add Hardware Wizard) and follow the onscreen instructions. Table 5-12 Hardware Installation Problems Problem

Cause

Solution

A new device is not recognized as part of the system.

Device is not seated or connected properly.

Be sure that the device is properly and securely connected and that pins in the connector are not bent down.

Cables of new external device are loose or power cables are unplugged.

Be sure that all cables are properly and securely connected and that pins in the cable or connector are not bent down.

Power switch of new external device is not turned on.

Turn off the workstation, turn on the external device, then turn on the workstation to integrate the device with the workstation system.

When the system advised you of changes to the configuration, you did not accept them.

Reboot the workstation and follow the instructions for accepting the changes.

A PnP board might not automatically configure when added if the default configuration conflicts with other devices.

Use Windows 2000 or Windows XP Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict. You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict.

Read the device-specific configuration information and Device hardware is not properly jumpered or otherwise check for incorrect settings or conflicts with other devices already installed in the system. configured. Workstation will not start.

Power LED flashes Red five times, once every second, followed by a two second pause, and the workstation beeps five times.

136

Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location.

1

Review the documentation that came with the system to determine if you are using the correct memory modules and to the proper installation.

2

Observe the beeps and LED lights on the front of the workstation. Refer to “Power On Self Test (POST) and Error Messages” on page 143 to determine possible causes.

PCI Express power cable might be plugged into the wrong connector on the system board.

Connect the auxiliary PCI Express power cable to the PCI Express card.

Memory is installed incorrectly or is bad.

1

Reseat DIMMs.

2

Replace DIMMs one at a time to isolate the faulty module.

3

Replace third-party memory with HP memory.

4

Replace the system board.

SYSTEM DIAGNOSTICS AND TROUBLESHOOTING

Table 5-12 Hardware Installation Problems (Continued) Problem

Cause

Solution

Power LED flashes Red six times, once every second, followed by a two second pause, and the workstation beeps six times.

Video card is not seated properly or is bad, or system board is bad.

For systems with a graphics card: 1

Reseat the graphics card. Power on the system.

2

Replace the graphics card.

3

Replace the system board.

Solving Network Problems

Table 5-13 Network Problems Problem

Cause

Solution

Wake-on-LAN feature is not functioning.

Wake-on-LAN is not enabled.

Use the Network control application to enable Wake-onLAN.

Network driver does not detect network controller.

Network controller is disabled.

Run Computer Setup and enable network controller.

Incorrect network driver.

Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer’s website.

Network status link light does not No active network is detected. turn on or it never flashes. The network status light should flash when there is network Network controller is not set up activity. properly.

Diagnostics reports a failure.

Check cabling and network equipment for proper connection. Use the Network control application to that the device is working properly.

Network driver is not properly loaded.

Reinstall network drivers.

System cannot autosense the network.

Disable auto-sensing capabilities and force the system into the correct operating mode.

The cable is not securely connected.

Be sure that both ends of the data cable are securely connected.

The cable is attached to the incorrect connector.

Be sure that the cable is attached to the correct connector.

There is a problem with the cable or a device at the other end of the cable.

Be sure that the cable and device at the other end are operating correctly.

Network controller interrupt is shared with an expansion board.

Under the Computer Setup Advanced menu, change the resource settings for the board.

The network controller is defective.

Replace the NIC.

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These guidelines do not discuss the process of debugging the network cabling.

Table 5-13 Network Problems (Continued) Problem

Cause

Solution

Diagnostics es, but the workstation does not communicate with the network.

Network drivers are not loaded, or 1 driver parameters do not match current configuration. 2

Network controller stopped working when an expansion board was added to the workstation.

Be sure the network drivers are loaded and that the driver parameters match the configuration of the network controller. Be sure the correct network client and protocol is installed.

The network controller is not configured for this workstation.

Select the Network icon in the Control and configure the network controller.

Network controller interrupt is shared with an expansion board.

Under the Computer Setup Advanced menu, change the resource settings for the board.

The network controller requires drivers.

that the drivers were not accidentally deleted when the drivers for a new expansion board were installed.

The expansion board installed is a Under the Computer Setup Advanced menu, change the resource settings for the board. network card (NIC) and conflicts with the embedded NIC. Network controller stops working The files containing the network without apparent cause. drivers are corrupted.

138

Reinstall the network drivers, using the Restore Plus! CD.

The cable is not securely connected.

Be sure that both ends of the cable are securely attached to the correct devices.

The network controller is defective.

Replace the NIC.

New network card will not boot.

New network card might be defective or might not meet industry-standard specifications.

Install a working, industry-standard NIC, or change the boot sequence to boot from another source.

Cannot connect to network server when attempting Remote System Installation.

The network controller is not configured properly.

Network Connectivity, that a DH Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC.

System setup utility reports unprogrammed EEPROM.

Unprogrammed EEPROM.

Flash the ROM.

SYSTEM DIAGNOSTICS AND TROUBLESHOOTING

Solving Memory Problems CAUTION For those systems that ECC memory, HP does not mixing ECC and nonECC memory. Otherwise, the system will not boot the operating system.

Problem

Cause

Solution

System will not boot or does not function properly after installing additional memory modules.

Memory module is not the correct type or speed or the new memory module is not seated properly.

Replace module with the correct industry-standard device for the workstation.

On some models, ECC and non-ECC memory modules cannot be mixed. Out of memory error.

Memory configuration might not be set up correctly.

Use the Device Manager to check memory configuration.

You have run out of memory to run the application.

Check the application documentation to determine the memory requirements.

Memory count during POST is wrong.

The memory modules might not be installed correctly.

Check that the memory modules have been installed correctly and that proper modules are used.

Insufficient memory error during operation.

Too many Terminate and Stay Delete any TSRs that you do not need. Resident programs (TSRs) are installed.

Power LED flashes Red five times, once every second, followed by a two-second pause, and the workstation beeps five times.

You have run out of memory for the application.

Check the memory requirements for the application or add more memory to the workstation.

Memory is installed incorrectly or is bad.

1

Reseat DIMMs.

2

Replace DIMMs one at a time to isolate the faulty module.

3

Replace third-party memory with HP memory.

4

Replace the system board.

Solving Processor Problems .

Table 5-15 Processor Problems Problem

Cause

Solution

Poor performance is experienced.

Processor is hot.

1

Be sure the airflow to the workstation is not blocked.

2

Be sure the fans are connected and working properly (some fans only operate when needed).

3

Be sure the U heatsink is installed properly.

1

Check to see that the processor is present.

2

Reseat the processor.

Power LED is Red and stays on.

Processor is not seated properly or not installed.

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Chapter 5

Table 5-14 Memory Problems

Solving CD-ROM and DVD Problems Table 5-16 CD-ROM and DVD Problems Problem

Cause

System will not boot from CD-ROM The CD-ROM or DVD boot is or DVD drive. not enabled through the Computer Setup utility. Non-bootable CD in drive.

Solution Run the Computer Setup utility and enable booting to removable media and boot order settings.

Try a bootable CD in the drive.

CD-ROM or DVD devices are not detected or driver is not loaded.

Drive is not connected properly 1 or not properly configured. 2

Movie will not play in the DVD drive.

Movie might be regionalized for a different country.

See the documentation that came with the DVD drive.

Decoder software is not installed.

Install decoder software.

Disc not properly seated in the drive.

1

Turn off the workstation and insert a thin metal rod into the emergency eject hole and push firmly.

2

Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.

Cannot eject compact disc (trayload unit).

CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start.

CD has been inserted upside down.

Reconnect power and data cables to the drive. Install correct device driver.

Re-insert the CD with the label facing up.

Wait at least 30 seconds to let the DVD-ROM drive The DVD-ROM drive takes determine the type of media being played. If the disc still longer to start because it has to determine the type of media does not start, read the other solutions listed for this topic. played, such as audio or video.

Recording audio CDs is difficult or impossible.

140

CD or DVD disc is dirty.

Clean CD or DVD with a CD cleaning kit.

Windows does not detect the CD-ROM or DVD-ROM drive.

1

Use Device Manager to remove or uninstall the device in question.

1

Restart the workstation and let Windows detect the device.

1

Try using a slower recording speed.

2

that you are using the correct media for the drive.

3

Try a different brand of media. Quality varies widely between manufacturers.

Wrong or poor quality media type.

SYSTEM DIAGNOSTICS AND TROUBLESHOOTING

Solving Internet Access Problems

Problem

Cause

Solution

Unable to connect to the Internet.

Internet Service Provider (ISP) is not set up properly.

Internet settings or the ISP for assistance.

Modem is not set up properly.

Reconnect the modem. the connections are correct using the quick setup documentation.

Web browser is not set up properly.

that the Web browser is installed and set up to work with your ISP.

Cable/ DSL modem is not plugged in.

Plug in cable/DSL modem. You should see a “power” LED light on the front of the cable/DSL modem.

Cable/DSL service is not available or has been interrupted due to bad weather.

Try connecting to the Internet at a later time or your ISP. (If the cable/DSL service is connected, the “cable” LED light on the front of the cable/DSL modem will be on.)

The CAT5 10/100/1000 cable is disconnected.

Connect the CAT5 10/100 cable between the cable modem and the workstations’s RJ-45 connector. (If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.)

IP address is not configured properly.

the ISP for the correct IP address.

Cookies are corrupted.

Windows 2000 1

Select Start>Settings>Control .

2

Double-click Internet Options.

3

On the General tab, click the Delete Cookies button.

Windows XP

Cannot automatically launch Internet programs.

You must log on to the ISP before some programs will start.

1

Select Start>Control .

2

Double-click Internet Options.

3

On the General tab, click the Delete Cookies button.

Log on to the ISP and launch the desired program.

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Chapter 5

Table 5-17 Internet Access Problems

Table 5-17 Internet Access Problems (Continued) Problem

Cause

Internet takes too long to Modem is not set up properly. websites.

Solution that the correct modem speed and COM port are selected. For Windows 2000 1

Select Start>Settings>Control .

2

Continue with step #2.

For Windows XP 1

Select Start>Control .

Continue with step #2. 2 Double-click System.

142

SYSTEM DIAGNOSTICS AND TROUBLESHOOTING

3

Click the Hardware tab.

4

In the Device Manager area, click the Device Manager button.

5

Double-click Ports (COM & LPT).

6

Right-click the COM port your modem uses, then click Properties.

7

Under Device status, that the modem is working properly.

8

Under Device usage, the modem is enabled.

9

If there are further problems, click the Troubleshoot button and follow the on-screen instructions.

Power On Self Test (POST) and Error Messages POST is a series of diagnostic tests that runs automatically when the system is turned on. An audible and/or visual message occurs if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly: „ Keyboard „ Memory modules „ Diskette drives „ All SATA, IDE. and SCSI mass storage devices „ Processors

NOTE If the Power-On is set, a key icon appears on the screen while POST is running. You must enter the before continuing.

Table 5-18 POST Error Messages Screen Message

Probable Cause

Recommended Action

101—Option ROM Error

System ROM checksum.

the correct ROM.

102—System Board Failure

103—System Board Failure

DMA, timers, etc.

DMA, timers, etc.

1

Flash the ROM if needed.

2

If an expansion card was recently added, remove it and see if the problem remains.

3

Clear CMOS.

4

If the message disappears, there might be a problem with the expansion card.

5

Replace the system board.

1

Clear CMOS.

2

Remove expansion boards.

3

Replace the system board.

1

Clear CMOS.

2

Remove expansion boards.

3

Replace the system board.

110—Out of Memory for Option ROMs

Option ROM for a device was unable to run due to memory constraints.

Run Computer Setup and enable the AO/USB Buffers at Top of Memory under the Advanced>PowerOn option.

150—SafePost Active

A PCI expansion card is not responding.

1

Restart the workstation.

2

Disable SafePost.

3

If the expansion card does not respond, replace the card.

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„ Controllers

Table 5-18 POST Error Messages (Continued) Screen Message

Probable Cause

Recommended Action

162—System Options Not Set

Configuration incorrect. RTC battery might need to be replaced.

1

Run Computer Setup (F10 Setup).

2

Set the date and time under Control or in F10 Setup depending on the operating system.

3

If the problem persists, replace the RTC battery.

Invalid time or date in configuration memory. RTC (real-time clock) battery might need to be replaced. CMOS jumper might not be properly installed.

1

Set the date and time under Control or in F10 Setup depending on the operating system.

2

If the problem persists, replace the RTC battery.

Memory configuration is incorrect.

1

Run Computer Setup (F10 Setup) or Windows utilities.

2

Be sure memory module(s) (if any) are installed properly.

3

If third-party memory has been added, test using HP-only memory.

4

proper memory module type.

163—Time and Date Not Set

164—Memory Size Error

183—Invalid Processor Jumper Setting

System board jumper improperly set.

Reset system board jumpers to match processor and bus speeds (select models).

201—Memory Error

RAM failure.

1

Run Computer Setup (F10 Setup) or Windows utilities.

2

Be sure that memory and continuity modules are installed correctly.

3

proper memory module type.

4

Remove and replace memory module(s) one at a time to isolate faulty module.

5

Replace the faulty memory module(s).

6

If error persists after replacing memory modules, replace the system board.

202—Memory Type Mismatch

Memory modules do not match each other.

Single Bit ECC error. 207—ECC Corrected Single Bit Errors in Memory Socket(s) y,y

212—Failed Processor

213—Incompatible memory Module in memory Socket(s) X,X, X

144

Processor has failed to initialize.

A memory module in memory socket identified in the error message is missing critical SPD information, or is incompatible with the chipset.

SYSTEM DIAGNOSTICS AND TROUBLESHOOTING

Replace memory modules with matched sets.

1

proper memory module type.

2

Try another memory socket.

3

Replace memory module if problem persists.

1

Reseat the processor in its socket.

2

If the processor does not respond, replace it.

1

proper memory module type.

2

Try another memory socket.

3

Replace memory with a module conforming to the SPD standard.

Table 5-18 POST Error Messages (Continued) Probable Cause

Recommended Action

214—DIMM Configuration Warning

DIMMs not installed correctly (not paired correctly).

Refer to “Memory” on page 82 for the correct memory configurations and reseat the DIMMs accordingly.

215—Memory Mismatch Warning

There are one or more mismatched pairs of DIMMs between channel A and channel B. Some memory has been disabled. Install matching pairs or remove the mismatched DIMMs from channel B.

Refer to “Memory” on page 82 for the correct memory configurations and reseat the DIMMs accordingly.

216—Memory Size Exceeds Maximum ed

The amount of memory installed exceeds that ed by the hardware.

1

how much memory your system can .

2

Remove the excessive memory.

219—ECC Memory Module Detected.

ECC modules not ed on this platform.

Remove the EDD module.

301—Keyboard Error

Keyboard failure.

1

Reconnect keyboard with workstation turned off.

2

Check connector for bent or missing pins.

3

Be sure that none of the keys are pressed.

4

Replace keyboard.

1

Reconnect keyboard with workstation turned off.

2

Replace the system board.

1

Reconnect the keyboard with workstation turned off.

2

Be sure that none of the keys are pressed.

3

Replace keyboard.

4

Replace system board.

303—Keyboard Controller Error

I/O board keyboard controller.

304—Keyboard or System Unit Error

Keyboard failure.

401—Parallel Port 1 Address Assignment Conflict

IRQ address conflicts with another device.

Reset the IRQ.

402—Parallel Port 2 Address Assignment Conflict

IRQ address conflicts with another device.

Reset the IRQ.

403—Parallel Port 3 Address Assignment Conflict

IRQ address conflicts with another device.

Reset the IRQ.

404—Parallel Port Address Conflict Detected

Both external and internal ports are assigned to parallel port X.

1

Remove any parallel expansion cards.

2

Clear CMOS.

3

Reconfigure card resources and run Computer Setup (F10 Setup).

410—Audio Interrupt Conflict

IRQ address conflicts with another device.

Reset the IRQ.

411—Network Interface Card Interrupt Conflict

IRQ address conflicts with another device.

Reset the IRQ.

POWER ON SELF TEST (POST) AND ERROR MESSAGES

Chapter 5

Screen Message

145

Table 5-18 POST Error Messages (Continued) Screen Message

Probable Cause

Recommended Action

501—Display Adapter Failure

Graphics display controller.

1

Reseat the graphics card (if applicable).

2

Clear CMOS.

3

that the monitor is attached and turned on.

4

Replace the graphics controller.

510—Splash Screen image corrupted

Splash Screen image has errors.

Install latest version of ROMPaq to restore image.

511—U, UA, or UB Fan not detected

Fan is not connected or might have malfunctioned.

1

Reseat fan cable.

2

Reseat the fan.

3

Replace the fan.

1

Reseat chassis, rear chassis, or front chassis fan cable.

2

Reseat chassis, rear chassis, or front chassis fan.

3

Replace chassis, rear chassis, or front chassis fan.

512—Chassis, rear chassis, or Fan is not connected, might have front chassis fan not detected malfunctioned.

514—U or Chassis Fan not detected

U fan is not connected or might have malfunctioned.

1

Reseat U or chassis fan.

2

Replace U or chassis fan.

601—Diskette Controller Error

Diskette controller circuitry or diskette drive circuitry incorrect.

1

Run Computer Setup (F10 Setup).

2

Check and replace cables.

3

Clear CMOS.

4

Replace diskette drive.

5

Replace the system board.

1

Run Computer Setup (F10 Setup).

2

Disconnect any other diskette controller devices (tape drives).

3

Clear CMOS.

605—Diskette Drive Type Error

Mismatch in drive type.

610—External Storage Device Failure

External tape drive not connected.

Reinstall tape drive or press F1 and allow system to reconfigure without the drive.

611—Primary Diskette Port Address Assignment Conflict

Configuration error.

1

Run Computer Setup (F10 Setup).

2

Remove expansion cards.

3

Clear CMOS.

No action required.

912—Computer Cover Has Been Removed Since Last System Start Up

146

914—Hood Lock Coil is not Connected

Hood lock mechanism is missing or not connected.

1

Reconnect or replace hood locking mechanism.

2

Reseat or replace hood locking mechanism cable.

916—Power Button Not Connected

The power button is not connected.

Connect power button.

SYSTEM DIAGNOSTICS AND TROUBLESHOOTING

Table 5-18 POST Error Messages (Continued) Probable Cause

Recommended Action

917—Front Audio Not Connected

The front audio cable is not connected. Connect front audio cable.

918—Front USB Not Connected

Front USB is not connected.

Connect front USB cable.

919—Multi-Bay Riser Not Connected

Multi-Bay riser is not connected.

Connect Multi-Bay riser.

920—Fan Command 2 Pin Connector from Power Supply Not Connected

The 2-pin fan connector from the power supply is not connected.

Connect 2-pin fan connector.

940—Extended ROM signature not found

The signature at the start of the ROM flash is missing. Your firmware (BIOS) is incomplete.

Run ROMPaq again.

960—U Overtemp occurred The ambient temperature could exceed operating limits (maximum=95°F), or there are obstructions to airflow, including dust build up.

1151—Serial Port 1 Address Conflict Detected

1152—Serial Port 2 Address Conflict Detected

1155—Serial Port Address Conflict Detected

Both external and internal serial ports are assigned to COM1.

Both external and internal serial ports are assigned to COM2.

Both external and internal serial ports are assigned to same IRQ.

Chapter 5

Screen Message

1

Be sure you are not operating the system in an environment that exceeds 95°F.

2

Disconnect power and open the access .

3

Check that cables are not blocking U heatsink fans or front fan, if installed.

4

Check that there is not excessive dust on major components.

5

If airflow is acceptable and there is not excessive dust, the thermal sensing circuitry has failed on the processors or on the system board. You must replace the processors and/or the system board.

1

Remove any Comm port expansion cards.

2

Clear CMOS.

3

Reconfigure card resources and run Computer Setup (F10 Setup). Run Computer Setup or Windows utilities.

1

Remove any Comm port expansion cards.

2

Clear CMOS.

3

Reconfigure card resources and run Computer Setup (F10 Setup). Run Computer Setup or Windows utilities.

1

Remove any Comm port expansion cards.

2

Clear CMOS.

3

Reconfigure card resources and run Computer Setup (F10 Setup). Run Computer Setup or Windows utilities.

1201—System Audio Address Conflict Detected

Device IRQ address conflicts with another device.

Reset the IRQ.

1202—MIDI Port Address Conflict Detected

Device IRQ address conflicts with another device.

Reset the IRQ.

POWER ON SELF TEST (POST) AND ERROR MESSAGES

147

Table 5-18 POST Error Messages (Continued) Screen Message

Probable Cause

Recommended Action

1203—Game Port Address Conflict Detected

Device IRQ address conflicts with another device.

Reset the IRQ

1720 SMART Hard Drive Detect Imminent Failure

Hard drive is about to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.)

1

Determine if hard drive is giving correct error message. Run the Drive Protection System test if applicable.

2

Apply firmware patch if applicable (see http:// www.hp.com/).

3

Back up contents and replace hard drive.

1

Determine if hard drive is giving correct error message. Run the Drive Protection System test if applicable.

2

Apply firmware patch if applicable (see http:// www.hp.com/).

3

Back up contents and replace hard drive.

1

Make sure that any jumpers are set correctly, and that power and drive cables are connected, both to the drive and the system board.

2

that the cables are the correct cables for your computer model.

1721—SMART SCSI Hard Drive detects imminent failure

1780—Disk 0 Failure

Hard drive is about to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.)

The drive is not installed correctly or has failed.

If this message persists, you may need service for your workstation. 1781—Disk 1 Failure

The drive is not installed correctly or has failed.

1

Make sure that any jumpers are set correctly, and that power and drive cables are connected, both to the drive and the system board.

2

that the cables are the correct cables for your computer model.

If this message persists, you may need service for your workstation. 1782—Disk Controller Failure

1785—Multibay incorrectly installed

148

Hard drive circuitry error.

No other IDE device may be attached to the same IDE controller.

SYSTEM DIAGNOSTICS AND TROUBLESHOOTING

1

Run Computer Setup (F10 Setup).

2

Clear CMOS.

3

Check cable seating/jumper settings.

4

Run hard drive diagnostics.

5

Disconnect additional drives.

6

Run the Drive Protection System test if available.

7

Check http://www.hp.com\\ techpubs\customer_advisories for possible changes when using Windows NT 4.0 Service Pack 4.

8

Replace the hard drive.

9

Replace the system board.

Attach the Multibay as device 0 on the secondary IDE controller.

Table 5-18 POST Error Messages (Continued) Screen Message

Probable Cause

Recommended Action

1790—Disk 0 Error

The drive is not installed correctly or has failed.

1

Make sure that any jumpers are set correctly, and that power and drive cables are connected, both to the drive and the system board.

2

that the cables are the correct cables for your computer model.

1791—Disk 1 Error

The drive is not installed correctly or has failed.

1

Make sure that any jumpers are set correctly, and that power and drive cables are connected, both to the drive and the system board.

2

that the cables are the correct cables for your computer model.

If this message persists, you may need service for your workstation. 1792—Secondary Disk Controller Failure

1793—Secondary Controller or Disk Failure

Hard drive circuitry error.

Hard drive circuitry error.

1

Run Computer Setup (F10 Setup).

2

Clear CMOS.

3

Check cable seating/jumper settings.

4

Run hard drive diagnostics.

5

Disconnect additional drives.

6

Run the Drive Protection System test if available.

7

Replace the hard drive.

1

Run Computer Setup (F10 Setup).

2

Clear CMOS.

3

Check cable seating/jumper settings.

4

Run hard drive diagnostics.

5

Disconnect additional drives.

6

Run the Drive Protection System test if available.

7

Replace the hard drive.

1794—Inaccessible devices attached to primary IDE controller

Devices attached to the primary IDE controller are inaccessible while the SATA controller is set to “Replace Primary IDE Controller” in Setup.

1

Run Computer Setup (F10 Setup).

2

Select Storage > Storage Options and set SATA controller to Add as Separate Controller.

1800—Temperature Alert

Internal temperature exceeds specification.

1

Check that workstation air vents are not blocked and cooling fan is running.

2

processor speed selection.

3

Replace the processor.

4

Replace the system board.

1801—Microcode Patch Error

Processor not ed by ROM BIOS.

Upgrade BIOS to proper version.

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If this message persists, you may need service for your workstation.

Table 5-18 POST Error Messages (Continued)

150

Screen Message

Probable Cause

Recommended Action

1802—Processor Not ed

The system board does not the processor.

Replace the processor with a compatible one.

1803-BIOS Update Needed for This BIOS revision does not Processor the installed processor.

Install the latest BIOS located at www.hp.com.

1998—Master Boot Record has been lost

The previously saved copy of the MBR Run Computer Setup and save the MBR of the current has been corrupted. bootable disk.

1998—Master Boot Record has been changed

The current MBR does not match the previously saved copy of the MBR.

Use extreme caution. The MBR might have been updated due to normal disk maintenance activities (disk manager, fdisk, or format). Replacing the previously saved MBR in such situations can cause data loss. If certain that the MBR change is unintentional and undesired (for example, due to a virus), run Computer Setup and restore the previously saved MBR copy. Otherwise, run Computer Setup and either disable MBR security or save the MBR of the current bootable disk.

Invalid Electronic Serial Number

Electronic serial number has become corrupted.

Run Computer Setup. If Setup already has data in the field or will not allow the serial number to be entered, from http://www.hp.com and run SP5572.EXE (SNZERO.EXE). Run Computer Setup and try to enter serial number under Security, System ID, then save changes.

ECC Multiple Bit Error Detected in Memory Module

Chipset has detected more than one bad bit in a 64-bit quadword of the memory array.

Replace the memory module.

Parity Check 2

Parity RAM failure.

Run Computer Setup and Diagnostic utilities.

SYSTEM DIAGNOSTICS AND TROUBLESHOOTING

Appendix A

SCSI Devices

SCSI Guidelines NOTE These systems a mixed configuration of UATA/IDE and SCSI hard drives. In a mixed configuration the UATA/IDE drive must be specified as the boot drive.

When installing and operating SCSI devices, you must follow these guidelines: „ A narrow (50-pin) SCSI controller enables you to daisy-chain up to seven additional SCSI devices. Counting the controller, that amounts to eight total SCSI devices.

„ If two narrow (50-pin) SCSI controllers are each connected to separate system board SCSI connectors, each controller can have seven SCSI devices attached. Counting the controller, this gives a total of 16 SCSI devices on the system. „ HP does not recommend mixing different width SCSI devices on the same SCSI chain or on the same SCSI channel. Mixing devices of different widths on the same chain or channel will always result in a data transfer rate of the slowest machine in that chain. The only exception to this is that Ultra Wide SCSI devices will cause a speed degradation when mixed with other 68-pin devices. „ If multiple SCSI devices are used, split the devices between Channels A and B for optimum performance. Cable length for the second channel should not be longer than 18 inches. „ If two controllers are used, each can use SCSI devices having widths and speeds different from the other. If a 68-pin data cable is used on a controller having 50-pin SCSI devices, use an internal cable adapter or an external cable adapter.

CAUTION Do not route data cables near the air intake to the power supply. Cables routed in this manner can block the airflow and cause the workstation to overheat.

„ All SCSI controllers require a unique SCSI ID (0–15) for each SCSI device installed. Refer to the “Jumpers” section on page 153 for more information. „ 68-pin SCSI controllers require a 53 inch maximum length-twisted pair, LVD cable with built-in terminator, maximum of five drives with a minimum driving spacing of 5.25 inches. „ Every SCSI chain or circuit must be terminated (closed) at both ends. Some system boards have both ends of the SCSI cable connected to, and terminated by, the system board. Termination can be accomplished in one of several ways: „

Use a cable with a built-in terminator.

SCSI GUIDELINES

151

Appendix A

„ A wide (68-pin) SCSI controller enables you to daisy-chain up to 15 additional SCSI devices. Counting the controller, that amounts to 16 total SCSI devices.

„

Use a cable with a terminating resistor plug in the last connector.

„

Connect a SCSI device with its termination enabled into the last connector.

„

Connect an external SCSI device with its termination enabled to the external SCSI connector on the rear of the workstation.

„ Turn on all external SCSI devices before turning on the power to the workstation. This enables the SCSI controller to recognize the external devices.

Using SCSISelect with SCSI Devices The Ultra160 and faster SCSI host adapters include the SCSISelect utility to configure the host adapter and to run the SCSI disk utilities. To run the SCSISelect utility: „ In POST Messages Enabled mode: Press Ctrl+A when the “Press for SCSISelect Utility” message appears during POST. „ In POST Messages Disabled mode: When the HP logo screen appears, press any key to exit the logo screen. Immediately after exiting the logo screen, press Ctrl+A to access the SCSISelect utility. A menu appears with the following options: „ Configure/View Host Adapter Settings „

„

SCSI Bus Interface Definitions z

Host Adapter SCSI ID

z

SCSI Parity Checking

z

Host Adapter SCSI Termination

Additional Options z

Boot Device Options

z

SCSI Device Configuration

z

Advanced Configuration Options

„ SCSI Disk Utilities „

Lists all SCSI devices and SCSI ID numbers

NOTE For additional information about configuring POST message display status, refer to “Computer Setup Menu” on page 37.

SMART The SMART IDE and SCSI hard drives for HP workstations have built-in drive failure prediction that warns the or the network of an impending failure or crash of the hard drive. SMART drives track fault prediction and failure indication parameters, such as re-allocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.

152

SCSI DEVICES

Jumpers All SCSI controllers require a unique SCSI ID (0–15) for each SCSI device installed. The controller identifies a SCSI device by its SCSI ID number rather than its location. Moving a SCSI device from one position to another on the SCSI chain does not affect communication between the controller and the device. The reserved and available SCSI ID numbers are displayed in the following list: „ 0 is reserved for the primary hard drive (not reserved for the primary hard drive on Linux). „ 7 is reserved for the SCSI controller. „ 1 through 6 and 8 through 15 are available for all other SCSI devices. When 0 is used for the primary hard drive, set the second hard drive to 1, the third to 2, and so on. To set the SCSI ID on a drive, see the instructions on top/back of the hard drive for the correct jumper settings. The drive probably displays a diagram of the jumper block. This diagram shows you which blocks to cover with your jumper to get the desired ID. For example, if the drive needs to be set to 3, the drive might show that the 3 ID bits are at the far left of the connector (ID0, ID1, ID2, and ID3), then using the jumpers provided, cover each block to set the SCSI ID.

Appendix A

NOTE After changing the jumper settings, reboot the workstation to recognize the new address.

JUMPERS

153

154

SCSI DEVICES

Appendix B

SATA Devices

SATA Guidelines NOTE These systems a mixed configuration of UATA/IDE, SCSI, and SATA hard drives. While HP s the presence of IDE drives, it does not ship any configurations using those drives.

NOTE The HP Workstation xw6200 has two SATA ports on the system board to cover all the internal hard drive mounting points. Connect the first SATA drive (boot drive if booting from SATA) to the port labeled SATA0. If installing a second drive, connect it to SATA1.

When installing and operating SATA devices: „ If the hard drive is installed in the hard drive cage, connect the 90-degree connector on the SATA cable (326965-006) to the hard drive and the straight connector to the system board. „ If the hard drive is installed in a 5.25-inch bay, connect the straight connector on the SATA cable (326965-006) to the hard drive and the 90-degree connector to the system board. „ If using a SATA controller card, connect the 4-4 pin LED cable (included with SATA controller board) from the card header “JP1” (4-pin header) to the system board header labeled “SCSI LED” (4-pin header).

Appendix B

For complete and current information on ed accessories and components, visit http://partsurfer.hp.com.

SATA GUIDELINES

155

Boot Order The following flow diagram shows the boot order of hard drives (C:) connected to the different controllers in the workstation system. You can modify the boot order in the Computer Setup Utility by arranging the Controller Order on the Storage tab. For more information on accessing Computer Setup Utility, refer to the Computer Setup section in Chapter 3 on page 34. The diagram does not show other bootable device options such as a diskette, CD-ROM, USB, network, and so on. In the Computer Setup Utility, you can arrange the boot order on the Storage tab.

SATA disk connected to system board

YES

Boot volume on SATA disk

YES

NO

IDE disk connected to system board

YES Boot volume on IDE disk

NO

SCSI disk connected to system board

YES

Boot volume on SCSI disk

NO

PCI plug-in disk controllers with boot volume (SATA, IDE, SCSI)

YES

Boot from plug-in card

NOTE The first hard drive bay is the recommended position for the drive containing the bootable OS.

156

SATA DEVICES

SATA Raid Configurations This workstation s an embedded SATA RAID. RAID (Redundant Array of Inexpensive Disks) combines multiple physical drives together to provide either increased performance or increased redundancy. For an embedded SATA RAID, there are two primary configurations. „ RAID 0 is a striping configuration. For example, this combines two 80 GB drives into one 160 GB drive. Both physical drives can be accessed simultaneously for better performance. This is faster than using two 80 GB drives separately. „ RAID 1 is a mirroring configuration. For example, this uses two 80 GB drives, but one drive is a complete mirror of the other drive. The system remains functional and no data is lost if one of the drives should fail. There are other RAID configurations, but they are not ed on an embedded SATA RAID.

Appendix B

NOTE For information on the integrated SATA RAID, visit http://www.hp.com/go/workstation and review the supplier’s documentation. For information on ed SATA RAID configurations, visit http://www.hp.com/go/productbulletin.

SATA RAID CONFIGURATIONS

157

158

SATA DEVICES

Appendix C

Ultra ATA Devices

NOTE This system s a mixed configuration of UATA/IDE, SCSI, and SATA hard drives. While HP s the presence of IDE drives, it does not ship any configurations using those drives.

Ultra ATA Jumpers Ultra ATA drives are configured with jumper settings. Factory-installed drives ship with the jumpers preset to the cable-select mode; therefore, no jumper setting changes are required on factory preinstalled, replacement, or option drives. With cable-select, the drive is configured as either Master (Drive/Device 0) or Slave (Drive/Device 1) by its physical attachment to the cable. If you purchase a third-party hard drive, refer to the documentation included with the drive kit to ensure proper cable installation and configuration.

NOTE All drives on a controller channel must have their jumpers either in the cable-select mode or have the individual drive jumper installed on the appropriate Master (Drive/Device 0) or Slave (Drive/Device 1) position.

Ultra ATA Cables When installing a second device on either the primary or secondary controller, you must use an industry standard 80-conductor Ultra ATA cable for optimal performance. These cables have a maximum length of 18 inches and a maximum distance of six inches between the two devices for a two-drive cable. Drives operating at speeds faster than those of the Ultra ATA-33 devices require industry-standard 40-pin, 80conductor cables to maintain the higher data transfer rates possible with the improved technology. When using Ultra ATA-133, -100, -66, and slower -33 drives in the same system, each drive will operate at its appropriate data transfer rate.

Drive Installation Guidelines Appendix C

Most workstation system boards have two ATA (IDE) controller channels with a dedicated connector for each controller. One controller is designated as the primary and the other as the secondary controller. Each of the two controllers can have up to two devices attached to it. Each workstation system might therefore have a maximum of four ATA/ATAPI drives. All drives are connected to these controllers using an industrystandard, 80-conductor cable.

ULTRA ATA JUMPERS

159

NOTE The industry standard, 1.44-MB diskette drive has its own separate channel and is not included as a part of the maximum four drives.

Any drive attached to a controller must have a drive designation. If only a single drive is connected to a controller and its jumper is in the cable-select position, it is designated as the Master Drive (Drive/Device 0) by its attachment to the Drive/Device 0 cable position. If two cable-selected drives are connected to a single controller, one will be designated by its attachment to the cable as the Master (Drive/Device 0) and the other as Slave (Drive/Device 1). For optimal performance of a workstation system, all drives must be attached to the ATA controllers in a specified sequence. This sequence is determined by the device class of the drives and by specific attach sequence rules.

Device Classes To determine the best drive attach sequence, ATA/ATAPI drives are segregated into four different classes based on the bandwidth demands they place on an ATA controller. The most demanding devices are in Class 1 and the least demanding are in Class 4. Table C-1 Device Classes Class 1 Hard Drives

Class 2 High Speed Optical Drives

Class 3 Optical Storage Drives

Class 4 Magnetic Storage Drives

ATA-100 ATA-66 ATA-33

DVD DVD-CD R/W

R/W CD-ROM CD-ROM

LS-120 Tape Zip

General Attach Guidelines „ The lower the device class number, the faster the device and the more bandwidth required. „ Drives installed in the Device 0 positions on both the primary and secondary controllers receive the greatest possible bandwidth. „ The bootable ATA hard drive should always be installed on the primary controller in the Device 0 position.

Attach Sequence Rules by Class Priority Drives should be attached in the sequence shown for optimum performance starting at position 1.

Figure C–1

160

1

3

2

Primary Controller*

4

1

Secondary Controller

3

2

Device 1

Device 0

Installing Drive Order

ULTRA ATA DEVICES

4

*If there are three or more devices, two or more of which are hard drives, two hard drives should be attached to the primary controller first before following the General Attach Sequence Rule. The attach sequence rule can also be stated in table format: Table C-2 General Attach Sequence Rule* Sequence

Description

1

The lowest class drive—bootable hard drive recommended.

2

If only two drives, the last drive goes here; otherwise, the lowest class of the remaining drives.

3

If only three drives, attach the final drive here. If a fourth drive exists, attach the lowest class drive here.

4

If there is a fourth drive, attach the final drive here—the drive with the highest class number of all devices.

*If there are three or more devices, two or more of which are hard drives, two hard drives should be attached to the primary controller first before following the General Attach Sequence Rule.

The rules allow for: „ Keeping the hard drive on a separate controller channel maximizes drive performance until a fourth device is added. „ Keeping the hard drives and removable media drives on separate controller channels maximizes compatibility. „ Keeping the hard drive and the writable optical drive on separate controller channels maximizes optical drive reliability.

Attach Sequence Worksheet Use the worksheet below for obtaining optimum system performance when setting up a workstation with multiple drives. Use the General Attach Sequence Rule to determine the best drive installation sequence. Table C-3 Attach Sequence Worksheet Device Name

Device Class

Position Number

Controller Name

Device Number

Appendix C

Two examples of how to use the worksheet are: „ Three device installation „ Four device installation

Example 1: Three Device Installation Sample

DRIVE INSTALLATION GUIDELINES

161

A system has three devices: Ultra ATA-100 hard drive, CD-ROM drive, and a DVD drive. Using the Device Class Table, the devices can be identified as: „ Ultra ATA-100 hard drive = Class 1 „ DVD drive = Class 2 „ CD-ROM drive = Class 3 Table C-4 Attach Sequence Worksheet—Three Device Installation (Sample) Device Name

Device Class Position Number

Ultra ATA-100 hard drive

1

DVD drive CD-ROM drive

Figure C–2

Controller Name

Device Number

1

Primary

0

2

2

Secondary

0

3

3

Secondary

1

4

1

3

2

Primary Controller*

4

1

Secondary Controller

3

2

Device 1

Device 0

Installing Drive Order (2)

Example 2: Four Device Installation Sample A system has four devices: Ultra ATA-100 hard drive, Ultra ATA-100 hard drive, DVD-CDR/W drive, and a ZIP-250 drive. „ Ultra ATA-100 hard drive = Class 1 „ Ultra ATA-100 hard drive = Class 1 „ DVD-CDR/W drive = Class 2 „ ZIP-250 drive = Class 4 Table C-5 Attach Sequence Worksheet—Four Device Installation (Sample) Device Name

Device Class

Position Number

Controller Name

Device Number

Ultra ATA-100 hard drive

1

1

Primary

0

162

ULTRA ATA DEVICES

Table C-5 Attach Sequence Worksheet—Four Device Installation (Sample) Device Name

Device Class

Position Number

Controller Name

Device Number

DVD-CDR/W drive

2

2

Secondary

0

ZIP-250 drive

4

3

Secondary

1

Ultra ATA-100 hard drive*

1

4

Primary

1

*If there are three or more devices, two or more of which are hard drives, two hard drives should be attached to the primary controller first before following the General Attach Sequence Rule.

Figure C–3

4

1

3

2

Primary Controller*

4

1

Secondary Controller

3

2

Device 1

Device 0

Installing Drive Order (3)

Additional Drive Application Notes „ When replacing a hard drive, the replacement should be of the same type (Ultra ATA-33, -66, or -100) as that being removed to retain the same level of performance. „ When Ultra ATA and SCSI hard drives are mixed in the same system, the Ultra ATA drive will become the boot drive unless the boot order is changed in Computer Setup (F10).

SMART

Appendix C

The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for HP workstations have built-in drive failure prediction that warns the or network of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters, such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.

SMART

163

Jumpers The following specification is are the standard drive configurations.

CD-ROM or DVD-ROM Drive

Figure C–4

164

CD-ROM or DVD-ROM drive jumpers

ULTRA ATA DEVICES

C S M S L A

C S M S L A

C S M S L A

Use CSEL

Slave

Master

Connector Pins Appendix D

Appendix D

Enhanced Keyboard Keyboard Connector

Pin

Signal

1 2 3

Data Unused Ground

4 5 6

+5 VDC Clock Unused

Mouse Mouse Connector

Pin

Signal

1 2 3

Data Unused Ground

4 5 6

+5 VDC Clock Unused

Pin

Signal

1 2 3 4

(+) Transmit Data (-) Transmit Data (+) Receive Data Unused

5 6 7 8

Unused (-) Receive Data Unused Unused

Ethernet RJ-45 Ethernet Connector

ENHANCED KEYBOARD

165

Parallel Interface Parallel Connector

Pin

Signal

Pin

Signal

Pin

Signal

1 2 3

Strobe Data Bit 0 Data Bit 1

7 8 9

Data Bit 5 Data Bit 6 Data Bit 7

13 14 15

Select Auto Linefeed Error

4 5 6

Data Bit 2 Data Bit 3 Data Bit 4

10 11 12

Acknowledge Busy Paper End

16 17 18-25

Initialize Printer Select IN Signal Ground

Pin

Signal

1 2 3

Carrier Detect Receive Data Transmit Data

4 5 6

Data Terminal Ready Signal Ground Data Set Ready

7 8 9

Request to Send Clear to Send Ring Indicator

Pin

Signal

1 2 3 4

+5 VDC - Data + Data Ground

Serial Interface Serial Connector

USB USB Connector

166

CONNECTOR PINS

IEEE 1394 Connector

Pin

Signal

1

power

2

gnd

3

tpb-

4

tpb+

5

tpa-

6

tpa+

Pin

Signal

1 (Tip) 2 (Ring) 3 (Shield)

Audio Power Ground

Pin

Signal

1 (Tip) 2 (Ring) 3 (Shield)

Audio_Left Audio_Right Ground

Pin

Signal

1 (Tip) 2 (Ring) 3 (Shield)

Audio_In_Left Audio_In_Right Ground

Appendix D

IEEE 1394

Microphone Microphone Connector (1/8 inch)

Headphone Headphone Connector (1/8 inch)

Line-in Audio Line-in Audio Connector (1/8 inch)

IEEE 1394

167

Line-out Audio Line-out Audio Connector (1/8 inch)

Pin

Signal

1 (Tip) 2 (Ring) 3 (Shield)

Audio_Out_Left Audio_Out_Right Ground

Ultra SCSI Ultra SCSI connector

Pin

Signal

Pin

Signal

1

+DB12

35

-DB12

2

+DB13

36

-DB13

3

+DB14

37

-DB14

4

+DB15

38

-DB15

5

+DPB1

39

-DPB1

6

GND

40

GND

7

+DB0

41

-DB0

8

+DB1

42

-DB1

9

+DB2

43

-DB2

10

+DB3

44

-DB3

11

+DB4

45

-DB4

12

+DB5

46

-DB5

13

+DB6

47

-DB6

14

+DB7

48

-DB7

15

+DPB

49

-DPB

16

DIFFSENSE

50

GND

17

TERMPWR

51

TERMPWR

18

TERMPWR

52

TERMPWR

168

CONNECTOR PINS

RES

53

RES

20

+ATN

54

-ATN

21

GND

55

GND

22

+BSY

56

-BSY

23

+ACK

57

-ACK

24

+RST

58

-RST

25

+MSG

59

-MSG

26

+SEL

60

-SEL

27

+C/D

61

-C/D

28

+REQ

62

-REQ

29

+I/O

63

-I/O

30

GND

64

GND

31

+DB8

65

-DB8

32

+DB9

66

-DB9

33

+DB10

67

-DB10

34

+DB11

68

-DB11

Appendix D

19

SATA SATA Connector

Pin

Signal

Data Cable

Pin

Signal

Power Cable

Pin

Signal

Power Cable

S-1

Ground

P-1

3.3-V power

P-8

5-V power

S-2*

A+

P-2

3.3-V power

P-9

5-V power

S-3*

A-

P-3

3.3-V power

P-10

Ground

S-4

Ground

P-4

Ground

P-11

Reserved

S-5**

B-

P-5

Ground

P-12

Ground

S-6**

B+

P-6

Ground

P-13

12-V power

SATA 169

SATA Connector

Pin

Signal

Data Cable S-7

Pin

Signal

Pin

Power Cable Ground

P-7

Signal

Power Cable 5-V power

* S2 and S3 differential signal pair **S5 and S6 differential signal pair

P-14

12-V power

P-15

12-V power

Monitor (VGA) VGA Connector

Pin

Signal

Pin

Signal

Pin

Signal

1 2 3

Red Analog Green Analog Blue Analog

6 7 8

Ground Ground Ground

11 12 13

Monitor ID DDC Serial Data Horizontal Sync

4 5

Monitor ID Ground

9 10

+5V DC Ground

14 15

Vertical Sync DDC Serial Clock

NOTE: Monitor connectors can vary depending on your configuration.

Monitor (DVI) DVI Connector

Pin

Signal

Pin

Signal

1

T.M.D.S DATA 2-

16

HOT PLUG DETECT

2

T.M.D.S DATA 2+

17

T.M.D.S DATA 0-

170

CONNECTOR PINS

T.M.D.S DATA 2/4 SHIELD

18

T.M.D.S DATA 0+

4

T.M.D.S DATA 4-

19

T.M.D.S DATA 0/5 SHIELD

5

T.M.D.S DATA 4+ 2

0

T.M.D.S DATA 5-

6

DDC CLOCK

21

T.M.D.S DATA 5+

7

DDC DATA

22

T.M.D.S CLOCK SHIELD

8

ANALOG VERT. SYNC

23

T.M.D.S CLOCK+

9

T.M.D.S DATA 1-

24

T.M.D.S CLOCK-

10

T.M.D.S DATA 1+

11

T.M.D.S DATA 1/3 SHIELD

C1

ANALOG RED

12

T.M.D.S DATA 3-

C2

ANALOG GREEN

13

T.M.D.S DATA 3+

C3

ANALOG BLUE

14

+5V POWER

C4

ANALOG HORZ SYNC

15

GND

C5

ANALOG GROUND

Appendix D

3

ATA/ATAPI (IDE) Standard Drive Cable ATA/ATAPI (IDE) Connector

Pin

Signal

Pin

Signal

Pin

Signal

1 2 3 4 5

Reset Ground DD7 DD8 DD6

15 16 17 18 19

DD1 DD14 DD0 DD15 Ground

29 30 31 32 33

DMAK Ground INTRQ IOCS16 DA1

6 7 8 9 10

DD9 DD5 DD10 DD4 DD11

20 21 22 23 24

(Key) DMARQ Ground DIOW Ground

34 35 36 37 38

PDIAG (cable detect) DA0 DA2 CS1FX CS3FX

11 12 13 14

DD3 DD12 DD2 DD13

25 26 27 28

DIOR Ground IORDY CSEL

39 40

DASP Ground

ATA/ATAPI (IDE) STANDARD DRIVE CABLE

171

24-Pin Power (Main) 24-Pin Main Power Connector

1 2 3 4 5 6 7

13

24

1

12

8 9 10 11 12 13

+3.3 V +3.3 V GND +5 V GND +5 V GND

POK +5 Vaux +12 V-A +12 V-A +3.3 V +3.3 V and +3.3V-Rsense

-12 V GND PS_ON_L GND GND GND

14 15 16 17 18 19 20

21 22 23 24

+5 V +5 V and +5 V-Rsense +5 V GND

6-Pin Power (Auxiliary System Board) CAUTION Be sure you can differentiate which power cable connects to the PCI Express x16 graphics card and which power cable connects to the system board. These two cables look very similar. The PCI Express power cable has a black connector and the power cable has a white connector. When power is present, you must NEVER connect the PCI Express power cable to the system board. If you do so, the system board may be damaged and your warranty voided. To see a picture of the PCI Express cable and where it must be connected, refer to the “PCI or PCI Express Installation” section on page 91.

6-Pin Power (Auxiliary System Board) Connector

4

1

172

CONNECTOR PINS

6

3

Pin

Color

Signal

1

ORG

+3.3V

2

ORG

+3.3V

3

YEL

+12V-A

4

BLK

GND

5

BLK

GND

6

YEL

-12 V

8-Pin Power (for Processors) 8-Pin Power (for Us)

5

8

4

1

Appendix D

1

Pin

Color

Signal

1

BLK

GND

2

BLK

GND

3

BLK

GND

4

BLK

GND

5

WHT

+12VU0

WHT

+12VU0 RSENSE

6

WHT

+12VU0

7

WHT with stripe

+12VU1

8

WHT with stripe

+12VU1

6-Pin Power (Auxiliary PCI Express)

CAUTION Be sure you can differentiate which power cable connects to the PCI Express x16 graphics card and which power cable connects to the system board. These two cables look very similar. The PCI Express power cable has a black connector and the power cable has a white connector. When power is present, you must NEVER connect the PCI Express power cable to the system board. If you do so, the system board may be damaged and your warranty voided. To see a picture of the PCI Express cable and where it must be connected, refer to the “PCI or PCI Express Installation” section on page 91.

NOTE The 6-pin power (auxiliary PCI Express) is only required with high-powered graphics cards.

6-Pin Power (Auxiliary PCI Express)

4

1

Pin

Color

Signal

1

YEL

+12V-B

2

YEL

+12V-B

3

YEL

+12V-B

4

BLK

GND

6

3

8-PIN POWER (FOR PROCESSORS)

173

6-Pin Power (Auxiliary PCI Express)

174

CONNECTOR PINS

Pin

Color

Signal

5

BLK

GND

6

BLK

GND

System Board Designators Appendix E

Appendix E

This appendix lists the system board designators for this system.

Table E-1 System Board Designators Designators

Silkscreen

Component

N/A

N/A

Mounting holes

N/A

N/A

LED: 5V_AUX power indicator

D13

N/A

Power LED

E14

N/A

Boot block header/jumper

E49

N/A

Clear header/jumper

J20

SLOT3 PCI

PCI slot

J21

SLOT4 PCI

PCI slot

J22

SLOT5 PCI

PCI slot

J23

SLOT2 PCI

PCI slot

J31

SLOT6 PCI-E X8

PCI Express slot

J41

SLOT1 PCI-E X16

PCI Express x16 slot for graphics

J50

N/A

Parallel port

J68

N/A

Stacked keyboard/mouse connector

J9

N/A

Stacked RJ45/Dual USB

J10

N/A

Quad stacked USB

J83

N/A

Triple stacked audio jack

J87

N/A

Reset header

P1

N/A

Power supply connector (24 pin)

P2

N/A

Second power supply connector

P3

N/A

Processor 12V header

P10

FDD

Diskette drive connector

175

Table E-1 System Board Designators Designators

Silkscreen

Component

P101

SEC

Security board connector

P7

CD

CD analog audio connector

P11

AUX

Auxiliary audio connector

P124

SLND

Hood lock header

P20

IDEP

Primary IDE connector

P21

IDES

Secondary IDE connector/Multi-bay Connector

P23

AUDFRNT

Front audio header

P24

FRNT USB

Front USB connector

P27

MBAY

Multi-bay header

P29, J90

N/A

HDD LED connector

P60

SATA0

Primary serial ATA (SATA) connector

P61

SATA1

Second serial ATA (SATA) connector

P5

FRNT-P

Main power/HDD LED connector

P53

N/A

Serial port

P70

U1FAN

Primary U fan header

P71

U2FAN

Secondary U fan header

P8

RCHFAN1

Primary chassis fan header

P9

RCHFAN2

Secondary chassis fan header

SW50

N/A

Clear CMOS switch/push button

XBT

BAT

Battery retainer

MMX1

DIMM1

Memory slot

MMX2

DIMM2

Memory slot

MMX3

DIMM3

Memory slot

MMX4

DIMM4

Memory slot

XU1

U1

Primary processor socket

XU2

U2

Secondary processor socket

XU15

N/A

ROM socket

176

SYSTEM BOARD DESIGNATORS

Appendix F

Power Cord Set Requirements

If you must obtain a power cord for a different country, you should purchase a power cord that is approved for use in that country. The power cord must be rated for the product and for the voltage and current marked on the product’s electrical ratings label. The voltage and current rating of the cord should be greater than the voltage and current rating marked on the product. In addition, the diameter of the wire must be a minimum of 0.75 mm2 or 18 AWG, and the length of the cord must be between 6 feet (1.8 m) and 12 feet (3.6 m). If you have questions about the type of power cord to use, the HP authorized service provider. A power cord should be routed so that it is not likely to be walked on or pinched by items placed on it or against it. Particular attention should be paid to the plug, electrical outlet, and the point where the cord exits from the product.

177

Appendix F

The power cord set (flexible cord or wall plug) received with this product meets the requirements for use in the country where you purchased the equipment.

178

POWER CORD SET REQUIREMENTS

Appendix G Routine Care

General Cleaning Safety Precautions 1 Never use solvents or flammable solutions to clean the workstation. 2 Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3 Always unplug the workstation when cleaning with liquids or damp cloths. 4 Always unplug the workstation before cleaning the keyboard, mouse, or air vents. 5 Disconnect the keyboard before cleaning it. 6 Wear safety glasses equipped with side shields when cleaning the keyboard.

Appendix G

Maximizing the Airflow Keep your workstation in an area where the airflow to the front and rear of the system is not obstructed. „ If possible, keep the unit off of surfaces where dust can gather. „ Keep the back of the unit at least 6 inches away from a wall or other obstruction. „ Keep the front of the unit clear of any obstruction that keeps air from entering the front of the system. „ Remove any dust on the front (vent area) and the rear fans with a small vacuum, compressed air, dust rag.

Cleaning the Workstation Case Follow previously stated safety precautions before cleaning the workstation. To clean the workstation case: „ To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. „ For stronger stains, use a mild dish-washing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water. „ For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will evaporate quickly and not leave a residue. „ After cleaning, always wipe the unit with a clean, lint-free cloth. „ Occasionally clean the air vents on the workstation. Lint and other foreign matter can block the vents and limit the airflow.

GENERAL CLEANING SAFETY PRECAUTIONS

179

Cleaning the Keyboard Follow all safety precautions stated earlier before cleaning the keyboard.

CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys.

„ Visible debris underneath or between the keys can be removed by vacuuming or shaking. „ Canned, pressurized air can be used to clean debris from under the keys. Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys. „ If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets.

CAUTION Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard might not function properly.

„ Cleaning under a key can be done with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.

Cleaning the Monitor Follow all safety precautions stated earlier before cleaning the monitor. To clean the monitor, wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid might seep into the housing and damage a component. Never use solvents or flammable liquids on the monitor.

Cleaning the Mouse Follow all safety precautions stated earlier before cleaning the mouse. To clean the mouse: „ Clean the mouse ball by first removing the retaining plate and the ball from the housing. „ Pull out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.

180

ROUTINE CARE

Appendix H Additional Security and Resetting CMOS

This workstation s security features, which can be established through the Computer Setup Utilities menu. These features are: „ setup „ power-on When you establish only a setup , the power-on is required to access Computer Setup and any other information on the workstation. When you establish both s, only the setup will give you access to Computer Setup. When both s are set, the setup can also be used in place of the power-on as an override to to the workstation. This is a useful feature for a network . If you forget the for the computer, there are two method for clearing that so you can gain access to the information on the workstation. „ resetting the jumper „ using the Clear CMOS button

Appendix H

CAUTION Pushing the CMOS button resets CMOS values to factory defaults and erases any customized information including s, asset numbers, and special settings. It is important to back up the workstation CMOS settings before resetting them in case they are needed later. To back up the CMOS settings, use Computer Setup and run the Save to Diskette option from the File menu.

Resetting the Jumper To disable the power-on or setup features and clear the power-on and setup s: 1 Shut down the operating system and then turn off the workstation and any external devices. Disconnect the power cord of the workstation and any external devices from the power outlets. 2 Disconnect the keyboard, monitor, and any other external devices that are connected to the workstation.

WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.

RESETTING THE JUMPER

181

CAUTION When the workstation is plugged in, the power supply always has voltage applied to the system board even when the unit is turned off. Failure to disconnect the power cord can result in damage to the system.

CAUTION Static electricity can damage the electronic components of the workstation or optional equipment. Before beginning these procedures, be sure that you are discharged of static electricity by briefly touching a grounded metal object.

3 Remove the access . 4 Locate the header and jumper. The header is E49.

NOTE The jumper is green so that it can be easily identified. For assistance locating the jumper and other system board components, refer to “System Board Components” on page 69.

5 Remove the jumper from either pin 1 or 2. Place the jumper on pins 1 and 2 (connecting both pins together). 6 Replace the access . 7 Reconnect the external equipment. 8 Plug in the workstation and turn on the power. Allow the operating system to start. This clears the current s and disables the features. 9 To establish new s, repeat steps 1 through 4, replace the jumper on either pin 1 or pin 2 (but not both), then repeat steps 6 through 8. Establish the new s in Computer Setup.

Clearing and Resetting the CMOS The CMOS of the workstation stores information and information about the workstation configuration. This section describes the steps to successfully clear and reset the CMOS.

Using the CMOS Button 1 Shut down the operating system and then turn off the workstation and any external devices. Disconnect the power cord of the workstation and any external devices from the power outlets. 2 Disconnect the keyboard, monitor, and any other external devices that are connected to the workstation.

WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.

CAUTION When the workstation is plugged in, the power supply always has voltage applied to the system board even when the unit is turned off. Failure to disconnect the power cord can result in damage to the system.

182

ADDITIONAL SECURITY AND RESETTING CMOS

CAUTION Static electricity can damage the electronic components of the workstation or optional equipment. Before beginning these procedures, be sure that you are discharged of static electricity by briefly touching a grounded metal object.

3 Remove the access .

CAUTION Pushing the CMOS button resets CMOS values to factory defaults and erases any customized information including s, asset numbers, and special settings. It is important to back up the workstation CMOS settings before resetting them in case they are needed later. To back up the CMOS settings, use Computer Setup and run the Save to Diskette option from the File menu.

4 Locate, press, and hold the CMOS button in for five seconds.

NOTE Be sure that the AC power cord is disconnected from the power outlet. The CMOS button does not clear CMOS if the power cord is connected.

NOTE For assistance locating the CMOS button and other system board components, refer to “System Board Components” on page 69.

5 Replace the access . 6 Reconnect any external devices. 7 Plug in the workstation power and turn the power back on.

Using Computer Setup to Reset CMOS To reset CMOS using Computer Setup, access the Computer Setup Utilities menu. When the Computer Setup message appears in the lower-right corner of the screen, press the F10 key. Press Enter to by the title screen, if necessary.

NOTE If you do not press the F10 key while the message is displayed, the workstation must be turned off, then on again, to access the utility.

From the Computer Setup menu, select File>Set Defaults and Exit. This restores the soft settings that include boot sequence order and other factory settings. It does not, however, force hardware rediscovery.

NOTE The workstation s and any special configurations along with the system date and time will have to be reset.

USING THE CMOS BUTTON

183

Appendix H

NOTE The workstation s and any special configurations along with the system date and time will have to be reset.

184

ADDITIONAL SECURITY AND RESETTING CMOS

Appendix I Quick Troubleshooting Flows

This appendix presents some quick troubleshooting flowcharts for some common issues.

NOTE The flowcharts presented here are for general troubleshooting purposes only and they might not apply to your specific workstation.

„ “Initial Troubleshooting” „ “No Power” „ “No Video” „ “Error Messages” „ “No OS Loading” „ “No OS Loading from Hard Drive” „ “No OS Loading from Diskette Drive” „ “No OS Loading from CD-ROM Drive” „ “No OS Loading from Network”

Appendix I

„ “Non-functioning Device”

185

Initial Troubleshooting

186

QUICK TROUBLESHOOTING FLOWS

No Power

Appendix I

No Power, Part 1

NO POWER

187

No Power, Part 2

188

QUICK TROUBLESHOOTING FLOWS

Appendix I

No Power, Part 3

NO POWER

189

No Video No Video, Part 1

190

QUICK TROUBLESHOOTING FLOWS

Appendix I

No Video, Part 2

NO VIDEO

191

No Video, Part 3

192

QUICK TROUBLESHOOTING FLOWS

Error Messages

Appendix I

Error Messages, Part 1

ERROR MESSAGES

193

Error Messages, Part 2

194

QUICK TROUBLESHOOTING FLOWS

Appendix I

Error Messages, Part 3

ERROR MESSAGES

195

No OS Loading

196

QUICK TROUBLESHOOTING FLOWS

No OS Loading from Hard Drive

Appendix I

No OS Loading from Hard Drive, Part 1

NO OS LOADING FROM HARD DRIVE

197

No OS Loading from Hard Drive, Part 2

198

QUICK TROUBLESHOOTING FLOWS

Appendix I

No OS Loading from Hard Drive, Part 3

NO OS LOADING FROM HARD DRIVE

199

No OS Loading from Diskette Drive

200

QUICK TROUBLESHOOTING FLOWS

Appendix I

No OS Loading from CD-ROM Drive

NO OS LOADING FROM CD-ROM DRIVE

201

No OS Loading from Network

202

QUICK TROUBLESHOOTING FLOWS

Appendix I

Non-functioning Device

NON-FUNCTIONING DEVICE 203

204

QUICK TROUBLESHOOTING FLOWS

Index

Index

Numerics 24-pin power connector pin assignments

172

6-pin PCI Express connector pin assignments

173

6-pin power for auxiliary system board connector pin assignments 172 8-pin power for processors connector pin assignments 173

A access sensor 76 access , installing and removing airflow 22 asset tracking and security 49

74

B battery disposal 67 handling 67 installing and removing 94 real-time clock 123 bezel blanks, installing and removing 75 BIST LED location 18 blank screen 130 block diagram 70 boot options 40 bootable disk, important information 59

C cable proper handling 67 SCSI adapter 151 cable lock Kensington 60 provision 60 cable lock slot location 18 cable select drive 159 cables power 95 cables and connectors 67 cautions adding devices 27 batteries 67 cable routing 151 cables 67, 68 cooling fan 68 cover lock security 57 FailSafe Key 58 installation 27 keyboard cleaning 180 keyboard keys 180

CD-ROM and DVD-ROM jumpers 164 CD-ROM drive See optical drive chain termination, SCSI 151 changing 53 cleaning keyboard 180 monitor 180 mouse 180 clearing 55 cloning tools, software 42 CMOS button 182 clearing and resetting 182 components exploded view 16 front 17 rear 18 computer pauses 123 Computer Setup (F10) Advanced functions 40 File functions 37 menu 37 overview 34 Security functions 39 Storage functions 38 using 35 utilities 35 connectors front 17 system board 69 cover lock security, caution 57 cover lock, SMART 57 customizing software 42

D data integrity 61 date and time display 123 deleting 54 delimiter characters, table 54 deployment tools, software 42 desktop management 42 device onboard 41 device configuration 38 diagnostic light codes 121 diagnostic tool for hard drives 60 DIMMs, installing and removing 82 disassembly order 71 disk, cloning 42 diskette drive installing and removing 98 location 17

troubleshooting 127 Documentation xii Documentation Library CD contents xii using xii drive cable select 159 device designation 159 Drive Protection System (DPS) 60 protecting 60 replacement type 163 Drive Protection System 60 DriveLock applications and recommendations 55 overview 55 security purpose 50 using 55 DVD-ROM drive See optical drive

E ECC Fault Prediction and Prefailure Warranty

61

Energy Star 24 entering power-on 52 setup 52 environmental specification 23 ESD (electrostatic discharge) materials and equipment 66 preventing damage 65 exploded view 16

F FailSafe Key, caution 58 Key, ordering 58 FailSafe key obtaining 58 using 57 fault notification and recovery 60 finding additional information xii formatting disk, important information 59 front bezel, installing and removing 75 front fan, installing and removing 93 front components 17 front I/O device assembly, installing and removing 78 front , troubleshooting 134

G graphics location 18 graphics card

205

power specifications 23 grounding methods 65

H handling the workstation 67 hard drive activity light 17 diagnostic tool 60 IDE performance 100 installing and removing 100 jumper settings 129 proper handling 67 SCSI drives 151 troubleshooting 128 Ultra ATA 159 hardware removal and replacement 63, 71 troubleshooting 136 headphone jack location 17 heatsink, installing and removing 105 hood cover installation and removal 74 hood cover sensor installing and removing 76 hood lock 77 hood lock, installing and removing 77 HP Client Management Solutions 42 Hyper-Threading Technology 25

I IDE cable, installing and removing 97 IDE connector pin assignments 171 IEEE-1394 front location 17 installing and removing 92 uned 17 information system 37 initial configuration 42 installing access 74 battery 94 bezel blanks 75 DIMMs 82 diskette drive 98 front bezel 75 front fan 93 front I/O device assembly 78 hard drive 100 heatsink 105 hood cover 74 hood cover sensor 76 hood lock 77 IDE cable 97 IEEE-1394 92 Kensington cable lock 72 memory 82 optical drive 96 PCI 90 PCI card 87 PCI Express 89 PCI retainer 88 power button assembly 79 power supply 81 processor 108 SATA 103 SCSI 100

206

security lock 72 speaker assembly 79 system board 110 system fan 80 top cover 76 internal computer temperature

O

jumpers CD-ROM and DVD-ROM 164 hard drive 129 resetting s 181

operating system installing 27 Microsoft Windows XP Professional restoring 27 optical drive activity light 17 drive bays 17 eject button 17 installing and removing 96 location 17 ordering FailSafe Key 58

K

P

61

J

Kensington cable lock 60 installation and removal 72 overview 60 purpose 50 key location 18 keyboard cleaning 180 connector pin assignments 165 delimiter characters 54 delimiter characters, national 54 PS/2 connector location 18 troubleshooting 133

L LED color definitions 115 lifting the workstation 67 line-in audio connector location 18 line-out audio connector location 18

M Master Boot Record security overview 58 security purpose 50 memory guidelines 82 installing and removing 82 troubleshooting 139 memory errors 61 microphone connector location 17, 18 Microsoft Windows XP Professional operating system 28 monitor blank screen 130 blurry video 131 cleaning 180 connector pin assignments 170 dim characters 130 mother board 69, 110 mouse cleaning 180 connector pin assignments 165 PS/2 connector location 18

N national keyboard delimiter characters network connector location 18 non-correctable memory errors 61

54

28

padlock loop 18 padlock loop, purpose 50 parallel connector location 18 connector pin assignments 166 partitioning disk, important information 59 additional information 181 changing 53 clearing 55 deleting 54 power-on 39, 52, 143 resetting jumpers 181 security 51 setup 39, 51, 52 PCI card , installing and removing 87 PCI device list 85 PCI Express compatibility matrix 89 overview 89 PCI Express, installing and removing 89 PCI retainer, installing and removing 88 PCI slot power specifications 23 PCI slots identification 85 PCI, installing and removing 90 POST error messages 143 power BIST LED 18 button 17 consumption and cooling 22 dual-state button 48 light 17 resetting power supply 23 power button, installing and removing 79 power cord location 18 power supply cables 95 installing and removing 81 PCI Express 81 routing cables 95 surge tolerance 61 surge-tolerant 61 power-on 143 entering 52 establishing 52 purpose 50 setting 52 pre-disassembly procedures 68 prefailure memory warranty 61 preinstalled software image 42 problems audio 131

108

R rear components 18 recovery, software 42 remote setup 42 Remote System Installation 42 removable media boot 38 removal and replacement 71 removing access 74 battery 94 bezel blanks 75 DIMMs 82 diskette drive 98 front bezel 75 front fan 93 front I/O device assembly hard drive 100 heatsink 105 hood cover 74 hood cover sensor 76 hood lock 77 IDE cable 97 IEEE-1394 92 Kensington cable lock 72 memory 82 optical drive 96 PCI 90 PCI card 87 PCI Express 89 PCI retainer 88 power button assembly 79 power supply 81 processor 108 SATA 103 SCSI 100 security lock 72 speaker 79 system board 110 system fan 80 top cover 76 universal clamp lock 73

S Safety ix safety precautions, cleaning SATA RAID 157 SATA drives guidelines 155

179

78

SATA, installing and removing 103 screws 66 SCSI drives 151 cable adapter 151 chain termination 151 guidelines 151 SMART 152 SCSI, installing and removing 100 SCSISelect utility 152 security features overview 50 features, table 50 master boot record 58 security lock installation and removal 72 serial connector location 18 serial connector pin assignments 166 serial number location 19 setting power-on 52 setup 51, 52 setup initial 42 setup entering 52 establishing 51 purpose 50 setting 51 side access sensor overview 56 setting protection level 56 SMART 152, 163 Smart Cover lock 77 software configuration and deployment 42 customizing 42 Drive Protection System 60 Fault Notification and Recovery 60 management and updating 43 managing 43 Master Boot Record Security 58 recovery 42 Remote Management Setup 43 Remote System Installation 42 SCSISelect utility 152 service requirements 66 updating 43 solenoid hood lock 77 solenoid side access lock unlocking 57 spare part number external cable adapter 151 internal cable adapter 151 speaker, installing and removing 79 static electricity 64 generating 64 grounding methods 65 preventing damage 65 surge-tolerant power supply 61 system diagnostics and troubleshooting 113 management 33 overview 15 setting time and date 37 specifications 19 system board 69 block diagram 70 installing and removing 110 system fan, installing and removing 80

T temperature, internal computer 61 thermal sensor 61 tool requirements 66 top cover, installing and removing 76 troubleshooting audio problems 131 CD-ROM and DVD problems 140 diskette problems 127 front problems 134 hard drive problems 128 hardware installation problems 136 Internet access problems 141 keyboard problems 133 memory problems 139 minor problems 123 network problems 137 preliminary checklist 113 printer problems 133 processor problems 139 scenarios and solutions 123 video problems 130

Index

CD-ROM and DVD 140 diskette 127 display 130 front 134 hard drive 128 installing hardware 136 keyboard 133 memory 139 network 137 optical drives 140 power supply 125 printer 133 processor, installing and removing product overview 15 specifications 19 protecting hard drive 60

U Ultra ATA cables 159 jumpers 159 SMART 163 Ultra ATA Integrity Monitoring 61 universal clamp lock hole 18 USB connector pin assignments 166 front location 17 USB ports rear location 18

W Wake-on-LAN feature 137 warnings battery 67 lifting and moving 64

207

208

209

Index