The Third Wave Of Business Process Management f2e5w
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The Third Wave of Business Process Management
Howard Smith CTO CSC Europe co-founder and co-chair BPMI.org author bpm3.com CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
1
SOAP, WSDL, UDDI …
Thank you for our Web services
loping in understanding and deve e difference Web services can mean th your IT job.” ng si lo d an g in ep ke n ee betw
“Success
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
2
Web services: another layer in an already complex stack? “We b se ity in il b e g la u a h c s a rvice d e n i a b n y o t it r g g b u in c in o e o o s re g s g t e t r n is h a a ” s w S u e o o y ic q the Q v “ , r T e s E “If you N b t . e ech n arch uire cha W " ith w lf r e o s s f e r u e ic o u v y s r ical i is t Web se infra tecture nges ure it ou ig f o t e v a st r u to h a ctur nd e ” “It’s “ Des time t i g n in o ge t start is no g Web s past t “When b a d d t a t r es s i n he hy e uilding a pe an g th e rivia rvices Web se our firs d l t as real i rvice, t co n k” s s ue s ” operatio cerns is what b one of n it mus usiness order pl t suppor acement t , or quote , e.g. rn security a le e r requests o t ” ue to go back h the uniq it “We have w S o Q d” an d reliability vices in min r e s b e W s of parameter arketing m l a i it n he i e s, “Since t ind Web servic “Web se g to h rvices a drive be have been tryin and re more t s h e r r a e n Web s complex develop nd what they a ” i tes or in T m a h e t e h s t y are ba ranet ap to deploy e t s u under n a s c plication ed o y runtime s. ho w t h e environm n intricate plat f e o n rm s , o r t s th a t can have their ow , like any softw are, n ru n t i m e errors ” “ A m e c h an ism to mat ch service agreement amount of -level s with dep re is an incredible loyed serv he “T reduce err ices ors and cu ired to build stomer com would infrastructure requ plaints” eb services" production quality W CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
3
More bad news?
been s o e v a h s er “Develop services b e W g rnin ues have busy lea s is t n e agem that man se at . ” k c a b a taken
“ Th e is s ue now is ho Web ser vices for w to use business "
Exper Web s ience sugge st s erv on jus ices develo it is not e t no pm and W the underly ent armed ugh to app ro a ing SD wi issues L. Develope technologie th documen ch tation r s mu s , s uc and pa st als h t t er n s a s SOA o st re intend lated to t udy the de P he do to imp “Web s main t sign l e m en ervices hey t. ha s a h impact ug o n th e networ e k"
be a problem re e th ld u o h “S services with the Web nment, such platform enviro of memory or as running out Web services disk space, the ment would in that environ fail” likely begin to
“Although the model of Web se interopera rvice bility is st raightforw introduces ard, it new develo pment pra and metho ctices dologies th at c an b e difficult to learn”
e nvironments ar e e c vi r se b e t “Because W 's unlikely tha it , te a ic tr in inherently more a management te a re c to le b l be a developers wil every service” it u s n a c t a h t model
“As you kno w, Web ser vices creates ano ther avenue for hackers to exploit corp orate resources” t Web n e m e l p n t o i m r e b ei n g i g e b s a agers g-term mpanie n o a c m s A “ e lo n . e s, I T servic ted with th deployment n r c o n f r o o n s o f t h ei cati ramifi CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
4
We know already ….
What Web services really mean • • • • • • • • • • •
A new development approach Another layer in the stack New design patterns New skills, more tools Additional costs More software artefacts Another run-time New management tools Another deployment lifecycle More acronyms Ten years late
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
5
Semantics?
“It is tem that S O A P p ti n g to b inter opera messages elieve bility no t t . But provide h e , X " s solvin g inte ilver bulle ML is t grati on pr " for oblem s”
Hang on a minute, wasn’t the whole point interoperability and integration …
• “With different levels of SOAP , it makes it difficult for true interoperability” • “Furthermore, interoperability between SOAP implementations can be difficult, as interpretations of the standard can diverge” • “Also applicable to SOAP, specific Web services platforms may an older version of a specification, which may not be interoperable with your clients” • “SOAP provides connectivity, but the content and meaning of messages is left to developers to agree”
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
6
What more proof do you need? ………………
“Walt Disney once said, ‘You can’t top pigs with pigs’, objecting to a sequel to his Three Little Pigs cartoon.” CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
7
The jury is unanimous • From 1992 to 2001, US companies spent over $2.7T on hardware, software, and services – IDC • Research shows only a random correlation between IT spending per employee and return on shareholder equity – Strassman • On average, only 7% of software functionality that was paid for is actually used – Gartner • 85% of IT projects fail to meet objectives (with 32% being cancelled outright) – Gartner • IT projects often suffer from a prolonged delay to realizing value, an average of 18 to 24 months from initiation to operations (usually only providing a onetime cost impact) – Standish Group CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
8
The Business-IT Divide …
• Success in understanding and developing Web services can mean the difference between keeping and losing your IT job.
• Success in understanding and managing business processes can mean the difference between keeping and losing your company
But how to make it work? CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
9
When complexity mounts and eventually becomes unmanageable, it’s time for action Portal Service HTTP/S
Browser Adaptor
Security Service
WAP Adaptor
Authentication
XML
Servlet
XML
Portal Engine
Authorization XML
XML
XML
XML
Data Service
Bus Process Mgmt
Message Service
Data Store Partition A
XML
Messaging Adaptor
Exchange Engine
Event Mgmt Fault Mgmt Config Mgmt Perf Monitoring
Business Services Service B
Service C
SQL
Data Store Partition B
Backup/Recover
Scheduling
XML
Systems Management Services
XML
SOAP/XML
Service A
HTTP/S
JSP / ASP
Integration Service
Gateway Service SOAP Adaptor
Web Application
Adaptor
Adaptor
COTS App
Custom App
Function A
Function C
Time
Monitoring
Directory
Management
Environment Services Messaging
Transaction
Firewalls
Load Distribution
Web Servers
Application Servers
Directory
DB Access
Routing
Management
Integration Servers
Database Servers
Application
Networking
Platform Services
Hardware / Software
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
10
How business people think
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
11
GE’s Evolution Towards Quality
Processes are not new, but until now the IT Industry has failed to develop an effective platform for their deployment, optimization, and analysis Six Six Sigma Sigma Quality: Quality: The The Road Road to to Customer Customer Impact Impact
High
Key Key Strategy Strategy Initiatives: Initiatives: QMI, NPI, OTR, QMI, NPI, OTR, SM, SM, Productivity, Productivity, Globalization Globalization
Intensity
Change Change Acceleration Acceleration Process: Process: Increase Increase Success Success and and Acceleration Acceleration Change Change Process Process Improvement: Improvement: Continuous Continuous Improvement, Improvement, Reengineering Reengineering Productivity/Best Productivity/Best Practices: Practices: Looking Looking Outside Outside GE GE
Low
Work-Out/Town Work-Out/Town Meetings: Meetings: Empowerment, Bureaucracy Empowerment, Bureaucracy Busting Busting
1990
Time CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
12
Even ERP vendors agree …
The next 50 years of business and IT?
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
13
Think You Know BPM,Think Again …
BPM Evolution and BPMS Revolution
Point to Point (Custom)
Process Calculus BPML Process VM BPMS Messaging Integration Enterprise Application Middleware Brokers Integration
Continually Evolving
Data Replication
COM CORBA
TP Monitor
Business Process Management
Workflow
Application Process Integration
Time CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
14
BPM is variously understood Packaged Application Vendors Integration Server Vendors
Application Server Vendors Internal IT shops
Process Modelling Vendors
Workflow Management Vendors
Consultants, Systems Integrators BPO, Service Providers
Platform Vendors CASE Tool Vendors
Each with a different and sometimes vested perspective CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
15
Ten Years On, a New Process Agenda …
www.bpm3.com
1993
2003 CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
16
BPM is not new, but it’s changing … First wave
Second wave
Third wave
1920s Methods & Procedures Analysis Process implicit in Work practices Little automation
1980-90s ERP, other packages Manual reengineering IT Enablers/Automation One-time creation
2000s Process focus of IT Path to execution Agility, adaptation Closed loop optimization
1980s TQM Continuous Scientific Incremental
1990s Reengineering Disruptive Un-scientific Radical
2000s BPM Continuous Scientific Lifecycle
1970-90s DBMS Sharing data Data aware applications
1990s Distributed computing Sharing functions Distributed applications
2000s BPMS Sharing processes Distributed processes CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
17
ste m
s
Data
Sy
Application Application
Process Process
le op Pe
low rkf Wo
Pr
oc ed ur e
Process Architecture
Information CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
18
To BPM, via distributed computing …
The Changing Platform for Business Capability Applications MRP
ERP, CRM, SCM
BPM, BPO, BPU …
Platform
Mainframe
Operating System
Web Services
Language
DL/1
SQL
BPML
System
HDBMS
RDBMS
BPMS
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
19
Shifts in customer buying patterns …
Trends in business infrastructure “I run my business… On On this this mainframe mainframe hardware
platform
application
By By managing managing processes processes
Using Using ERP ERP
On On this this database database
On On the the network network
platform
Sharing data (RDBMS)
Sharing functions (Web Services)
Data-centric architecture
Distributed computing
hardware
Sharing processes (BPMS) Process-centric architecture CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
20
Successful IT Product Category
Learning From the Past: E F CODD Revisited … … or how Larry Ellison Got Rich • “Large data banks must be protected from having to know how the data is organised in the machine (the internal representation) • Activities of s and most application programs should remain unaffected when the internal representation of data is changed • Changes in data representation will often be needed as a result of changes in query, update, and report traffic and natural growth in the types of stored information • A model based on n-ary relations, a normal form for database relations, and the concept of a universal data sublanguage are introduced • Three of the principal kinds of data dependencies that still need to be removed from existing systems: ordering dependence, indexing dependence, and access path dependence”
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
21
Process Calculus, theory of mobile processes
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
22
Understanding the foundations of BPM
Process calculus primitives
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
23
Understanding BPML
Process calculus shows us how to break down distinctions between code and data extend-list (new, old) new.bwd = old.head old.head.fwd = new end
head
tail bwd fwd
New
Old CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
24
Understanding BPML
A BPML process encodes its past, present and potential futures
BPML processes “proceed”
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
25
Understanding BPML
Electronic mail is a dynamic process Message Sender
Reply
addr R addr D
Recipient
addr D addr S Dynamic participant
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
26
Understanding BPML
A static email process
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
27
Understanding BPML
A dynamic email process
Correlation
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
28
Understanding BPML
Dynamic process example: collaboration P1 P1
P2 P2
P9 P9
P3 P3
P7 P7
P4 P4
Facilitator Facilitator
P6 P6
P5 P5 CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
29
Understanding BPML
Switch and choice, cause and effect
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
30
Recognising the process lifecycle All processes have a lifecycle but few are managed today, due to cost, complexity or other practical issues Application Application Integration Integration Scope Scope ƒƒ One One time time integration integration ƒƒ Application Application level level components components
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
31
Recognising the process lifecycle All processes have a lifecycle but few are managed today, due to cost, complexity or other practical issues Business Business Process Process Scope Scope ƒƒ Process Process lifecycle lifecycle ƒƒ Reusable Reusable processes processes
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
32
Process clarity across the complete IT landscape Design
Deploy
Execute
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
33
Leveraging and normalising the asset
Application Servers CORBA Web Services Mainframes Custom Applications ERP Systems Collaboration Message Oriented Middleware
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
34
Process definition
Process interface
Service definition
Service transport
Service definition
Process interface
Process definition
Leveraging the value of the IT asset using BPMS
Engrained process Explicit process Reusable process Connected process
Connection Introspection Projection Participation CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
35
Understanding BPML
Workflow perspective
Key
Resource Case Activity
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
36
Understanding BPML
Process perspective
Key
Participant Data flow Control flow Process
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
37
Processes have a past, present and future
End to end Process design Discrete functional components CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
38
Processes are participants in processes Medical ecosystem Patient Doctor
Hospital
istration
Medical Health procedure authority
Referrals issions Community health
Medical record
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
39
Reliable foundations for BPM
Business Process Management Initiative (BPMI.org)
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
40
BPMI.org update • BPML 1.0 Released • BPML 1.0 Voted by as an Approved Recommendation • 2003 Board of Directors Elected – Computer Sciences Corporation, IDS-Scheer, Intalio, SAP, SeeBeyond, Sterling Commerce, Versata • 2003 Elected Chairs – Computer Sciences Corporation, Intalio • Accelerating industry convergence – “IBM and Microsoft combine XLANG and WSFL to create BPEL4WS” – WSCI based on BPML submitted to W3C WS-CHOR
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
41
The BPMS capability customers are seeking
Today’s BPM Standards Stack Process Templates
BPML BPML for for Doc Mgt Doc Mgt
Process Implementation
BPML BPML
Process Interface
BPQL BPQL UDDI UDDI
BPML BPML for for Task Task Mgt Mgt
Customers Customers want want Web Web services services INSIDE INSIDE the the BPMS BPMS
BPML BPML for for Project Project Mgt Mgt
FR FR
SCOR SCOR
STP STP
TMF TMF
BPEL4WS
WSWSSecurity Security
WSWSTransaction Transaction WSWSCoordination Coordination
Service Description
WSDL WSDL
Service Transport
SOAP SOAP
WSCI WSCI
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
42
From bpm to BPM … Process Models Meet BPMS
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
43
Creating the shared language, top to bottom
BPML processes are schemas for integrated systems Industrial process models Value chain process models Enterprise process models Domain process models System process models
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
44
ROI in BPM
Total cost of process ownership
What if this process could be deployed under that time frame?
Process design to production time
What if this process could be deployed under that budget?
Process design to production cost
What if this process could be fully automated?
Process design automation coverage
What if this process could be tailored to each customer’s needs
Process customisation level
What if this process could be completed in 1 day instead of 3?
Process completion time
What if this process could be updated on a daily basis?
Process life-cycle continuity
What if this process could be executed with 10 times fewer errors?
Process transactionality level
What if this process could involve these partners
Process value-chain coverage CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
45
All is changed, changed utterly, W. B. Yeats
“Be careful what you wish for, because you might just get it … Now, the naked organization itself is all that lies between business change and innovation” – bpm3.com
Questions?
www.bpm3.com/yankee for these slides
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
46
Howard Smith CTO CSC Europe co-founder and co-chair BPMI.org author bpm3.com CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
1
SOAP, WSDL, UDDI …
Thank you for our Web services
loping in understanding and deve e difference Web services can mean th your IT job.” ng si lo d an g in ep ke n ee betw
“Success
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
2
Web services: another layer in an already complex stack? “We b se ity in il b e g la u a h c s a rvice d e n i a b n y o t it r g g b u in c in o e o o s re g s g t e t r n is h a a ” s w S u e o o y ic q the Q v “ , r T e s E “If you N b t . e ech n arch uire cha W " ith w lf r e o s s f e r u e ic o u v y s r ical i is t Web se infra tecture nges ure it ou ig f o t e v a st r u to h a ctur nd e ” “It’s “ Des time t i g n in o ge t start is no g Web s past t “When b a d d t a t r es s i n he hy e uilding a pe an g th e rivia rvices Web se our firs d l t as real i rvice, t co n k” s s ue s ” operatio cerns is what b one of n it mus usiness order pl t suppor acement t , or quote , e.g. rn security a le e r requests o t ” ue to go back h the uniq it “We have w S o Q d” an d reliability vices in min r e s b e W s of parameter arketing m l a i it n he i e s, “Since t ind Web servic “Web se g to h rvices a drive be have been tryin and re more t s h e r r a e n Web s complex develop nd what they a ” i tes or in T m a h e t e h s t y are ba ranet ap to deploy e t s u under n a s c plication ed o y runtime s. ho w t h e environm n intricate plat f e o n rm s , o r t s th a t can have their ow , like any softw are, n ru n t i m e errors ” “ A m e c h an ism to mat ch service agreement amount of -level s with dep re is an incredible loyed serv he “T reduce err ices ors and cu ired to build stomer com would infrastructure requ plaints” eb services" production quality W CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
3
More bad news?
been s o e v a h s er “Develop services b e W g rnin ues have busy lea s is t n e agem that man se at . ” k c a b a taken
“ Th e is s ue now is ho Web ser vices for w to use business "
Exper Web s ience sugge st s erv on jus ices develo it is not e t no pm and W the underly ent armed ugh to app ro a ing SD wi issues L. Develope technologie th documen ch tation r s mu s , s uc and pa st als h t t er n s a s SOA o st re intend lated to t udy the de P he do to imp “Web s main t sign l e m en ervices hey t. ha s a h impact ug o n th e networ e k"
be a problem re e th ld u o h “S services with the Web nment, such platform enviro of memory or as running out Web services disk space, the ment would in that environ fail” likely begin to
“Although the model of Web se interopera rvice bility is st raightforw introduces ard, it new develo pment pra and metho ctices dologies th at c an b e difficult to learn”
e nvironments ar e e c vi r se b e t “Because W 's unlikely tha it , te a ic tr in inherently more a management te a re c to le b l be a developers wil every service” it u s n a c t a h t model
“As you kno w, Web ser vices creates ano ther avenue for hackers to exploit corp orate resources” t Web n e m e l p n t o i m r e b ei n g i g e b s a agers g-term mpanie n o a c m s A “ e lo n . e s, I T servic ted with th deployment n r c o n f r o o n s o f t h ei cati ramifi CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
4
We know already ….
What Web services really mean • • • • • • • • • • •
A new development approach Another layer in the stack New design patterns New skills, more tools Additional costs More software artefacts Another run-time New management tools Another deployment lifecycle More acronyms Ten years late
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
5
Semantics?
“It is tem that S O A P p ti n g to b inter opera messages elieve bility no t t . But provide h e , X " s solvin g inte ilver bulle ML is t grati on pr " for oblem s”
Hang on a minute, wasn’t the whole point interoperability and integration …
• “With different levels of SOAP , it makes it difficult for true interoperability” • “Furthermore, interoperability between SOAP implementations can be difficult, as interpretations of the standard can diverge” • “Also applicable to SOAP, specific Web services platforms may an older version of a specification, which may not be interoperable with your clients” • “SOAP provides connectivity, but the content and meaning of messages is left to developers to agree”
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
6
What more proof do you need? ………………
“Walt Disney once said, ‘You can’t top pigs with pigs’, objecting to a sequel to his Three Little Pigs cartoon.” CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
7
The jury is unanimous • From 1992 to 2001, US companies spent over $2.7T on hardware, software, and services – IDC • Research shows only a random correlation between IT spending per employee and return on shareholder equity – Strassman • On average, only 7% of software functionality that was paid for is actually used – Gartner • 85% of IT projects fail to meet objectives (with 32% being cancelled outright) – Gartner • IT projects often suffer from a prolonged delay to realizing value, an average of 18 to 24 months from initiation to operations (usually only providing a onetime cost impact) – Standish Group CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
8
The Business-IT Divide …
• Success in understanding and developing Web services can mean the difference between keeping and losing your IT job.
• Success in understanding and managing business processes can mean the difference between keeping and losing your company
But how to make it work? CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
9
When complexity mounts and eventually becomes unmanageable, it’s time for action Portal Service HTTP/S
Browser Adaptor
Security Service
WAP Adaptor
Authentication
XML
Servlet
XML
Portal Engine
Authorization XML
XML
XML
XML
Data Service
Bus Process Mgmt
Message Service
Data Store Partition A
XML
Messaging Adaptor
Exchange Engine
Event Mgmt Fault Mgmt Config Mgmt Perf Monitoring
Business Services Service B
Service C
SQL
Data Store Partition B
Backup/Recover
Scheduling
XML
Systems Management Services
XML
SOAP/XML
Service A
HTTP/S
JSP / ASP
Integration Service
Gateway Service SOAP Adaptor
Web Application
Adaptor
Adaptor
COTS App
Custom App
Function A
Function C
Time
Monitoring
Directory
Management
Environment Services Messaging
Transaction
Firewalls
Load Distribution
Web Servers
Application Servers
Directory
DB Access
Routing
Management
Integration Servers
Database Servers
Application
Networking
Platform Services
Hardware / Software
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
10
How business people think
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
11
GE’s Evolution Towards Quality
Processes are not new, but until now the IT Industry has failed to develop an effective platform for their deployment, optimization, and analysis Six Six Sigma Sigma Quality: Quality: The The Road Road to to Customer Customer Impact Impact
High
Key Key Strategy Strategy Initiatives: Initiatives: QMI, NPI, OTR, QMI, NPI, OTR, SM, SM, Productivity, Productivity, Globalization Globalization
Intensity
Change Change Acceleration Acceleration Process: Process: Increase Increase Success Success and and Acceleration Acceleration Change Change Process Process Improvement: Improvement: Continuous Continuous Improvement, Improvement, Reengineering Reengineering Productivity/Best Productivity/Best Practices: Practices: Looking Looking Outside Outside GE GE
Low
Work-Out/Town Work-Out/Town Meetings: Meetings: Empowerment, Bureaucracy Empowerment, Bureaucracy Busting Busting
1990
Time CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
12
Even ERP vendors agree …
The next 50 years of business and IT?
CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
13
Think You Know BPM,Think Again …
BPM Evolution and BPMS Revolution
Point to Point (Custom)
Process Calculus BPML Process VM BPMS Messaging Integration Enterprise Application Middleware Brokers Integration
Continually Evolving
Data Replication
COM CORBA
TP Monitor
Business Process Management
Workflow
Application Process Integration
Time CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
14
BPM is variously understood Packaged Application Vendors Integration Server Vendors
Application Server Vendors Internal IT shops
Process Modelling Vendors
Workflow Management Vendors
Consultants, Systems Integrators BPO, Service Providers
Platform Vendors CASE Tool Vendors
Each with a different and sometimes vested perspective CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
15
Ten Years On, a New Process Agenda …
www.bpm3.com
1993
2003 CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
16
BPM is not new, but it’s changing … First wave
Second wave
Third wave
1920s Methods & Procedures Analysis Process implicit in Work practices Little automation
1980-90s ERP, other packages Manual reengineering IT Enablers/Automation One-time creation
2000s Process focus of IT Path to execution Agility, adaptation Closed loop optimization
1980s TQM Continuous Scientific Incremental
1990s Reengineering Disruptive Un-scientific Radical
2000s BPM Continuous Scientific Lifecycle
1970-90s DBMS Sharing data Data aware applications
1990s Distributed computing Sharing functions Distributed applications
2000s BPMS Sharing processes Distributed processes CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
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ste m
s
Data
Sy
Application Application
Process Process
le op Pe
low rkf Wo
Pr
oc ed ur e
Process Architecture
Information CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
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To BPM, via distributed computing …
The Changing Platform for Business Capability Applications MRP
ERP, CRM, SCM
BPM, BPO, BPU …
Platform
Mainframe
Operating System
Web Services
Language
DL/1
SQL
BPML
System
HDBMS
RDBMS
BPMS
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Shifts in customer buying patterns …
Trends in business infrastructure “I run my business… On On this this mainframe mainframe hardware
platform
application
By By managing managing processes processes
Using Using ERP ERP
On On this this database database
On On the the network network
platform
Sharing data (RDBMS)
Sharing functions (Web Services)
Data-centric architecture
Distributed computing
hardware
Sharing processes (BPMS) Process-centric architecture CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
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Successful IT Product Category
Learning From the Past: E F CODD Revisited … … or how Larry Ellison Got Rich • “Large data banks must be protected from having to know how the data is organised in the machine (the internal representation) • Activities of s and most application programs should remain unaffected when the internal representation of data is changed • Changes in data representation will often be needed as a result of changes in query, update, and report traffic and natural growth in the types of stored information • A model based on n-ary relations, a normal form for database relations, and the concept of a universal data sublanguage are introduced • Three of the principal kinds of data dependencies that still need to be removed from existing systems: ordering dependence, indexing dependence, and access path dependence”
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Process Calculus, theory of mobile processes
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Understanding the foundations of BPM
Process calculus primitives
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Understanding BPML
Process calculus shows us how to break down distinctions between code and data extend-list (new, old) new.bwd = old.head old.head.fwd = new end
head
tail bwd fwd
New
Old CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
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Understanding BPML
A BPML process encodes its past, present and potential futures
BPML processes “proceed”
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Understanding BPML
Electronic mail is a dynamic process Message Sender
Reply
addr R addr D
Recipient
addr D addr S Dynamic participant
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Understanding BPML
A static email process
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Understanding BPML
A dynamic email process
Correlation
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Understanding BPML
Dynamic process example: collaboration P1 P1
P2 P2
P9 P9
P3 P3
P7 P7
P4 P4
Facilitator Facilitator
P6 P6
P5 P5 CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
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Understanding BPML
Switch and choice, cause and effect
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Recognising the process lifecycle All processes have a lifecycle but few are managed today, due to cost, complexity or other practical issues Application Application Integration Integration Scope Scope ƒƒ One One time time integration integration ƒƒ Application Application level level components components
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Recognising the process lifecycle All processes have a lifecycle but few are managed today, due to cost, complexity or other practical issues Business Business Process Process Scope Scope ƒƒ Process Process lifecycle lifecycle ƒƒ Reusable Reusable processes processes
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Process clarity across the complete IT landscape Design
Deploy
Execute
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Leveraging and normalising the asset
Application Servers CORBA Web Services Mainframes Custom Applications ERP Systems Collaboration Message Oriented Middleware
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Process definition
Process interface
Service definition
Service transport
Service definition
Process interface
Process definition
Leveraging the value of the IT asset using BPMS
Engrained process Explicit process Reusable process Connected process
Connection Introspection Projection Participation CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
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Understanding BPML
Workflow perspective
Key
Resource Case Activity
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Understanding BPML
Process perspective
Key
Participant Data flow Control flow Process
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Processes have a past, present and future
End to end Process design Discrete functional components CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
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Processes are participants in processes Medical ecosystem Patient Doctor
Hospital
istration
Medical Health procedure authority
Referrals issions Community health
Medical record
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Reliable foundations for BPM
Business Process Management Initiative (BPMI.org)
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BPMI.org update • BPML 1.0 Released • BPML 1.0 Voted by as an Approved Recommendation • 2003 Board of Directors Elected – Computer Sciences Corporation, IDS-Scheer, Intalio, SAP, SeeBeyond, Sterling Commerce, Versata • 2003 Elected Chairs – Computer Sciences Corporation, Intalio • Accelerating industry convergence – “IBM and Microsoft combine XLANG and WSFL to create BPEL4WS” – WSCI based on BPML submitted to W3C WS-CHOR
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The BPMS capability customers are seeking
Today’s BPM Standards Stack Process Templates
BPML BPML for for Doc Mgt Doc Mgt
Process Implementation
BPML BPML
Process Interface
BPQL BPQL UDDI UDDI
BPML BPML for for Task Task Mgt Mgt
Customers Customers want want Web Web services services INSIDE INSIDE the the BPMS BPMS
BPML BPML for for Project Project Mgt Mgt
FR FR
SCOR SCOR
STP STP
TMF TMF
BPEL4WS
WSWSSecurity Security
WSWSTransaction Transaction WSWSCoordination Coordination
Service Description
WSDL WSDL
Service Transport
SOAP SOAP
WSCI WSCI
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From bpm to BPM … Process Models Meet BPMS
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Creating the shared language, top to bottom
BPML processes are schemas for integrated systems Industrial process models Value chain process models Enterprise process models Domain process models System process models
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ROI in BPM
Total cost of process ownership
What if this process could be deployed under that time frame?
Process design to production time
What if this process could be deployed under that budget?
Process design to production cost
What if this process could be fully automated?
Process design automation coverage
What if this process could be tailored to each customer’s needs
Process customisation level
What if this process could be completed in 1 day instead of 3?
Process completion time
What if this process could be updated on a daily basis?
Process life-cycle continuity
What if this process could be executed with 10 times fewer errors?
Process transactionality level
What if this process could involve these partners
Process value-chain coverage CSC Proprietary 18/03/2003 19:07:05 008_fmt_wht
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All is changed, changed utterly, W. B. Yeats
“Be careful what you wish for, because you might just get it … Now, the naked organization itself is all that lies between business change and innovation” – bpm3.com
Questions?
www.bpm3.com/yankee for these slides
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