Quality Circle Presentation 374r2g

QUALITY CIRCLE

Introduction  Formation of quality circle is becoming

imperative in today’s world where the customer's expectations keep changing and it become tougher day by day to get to the level of delighting the customer. • Quality circles ensure that they work on a regular basis in the day to day challenges faced by the organization in and around the work area, thus ensuring a better process & reliable produce

What is Quality circle?  "Quality Circle is a small group of employees who

work-in same work area or doing a similar type of work  who voluntarily meet regularly for about an hour

every week to identify, analyze and resolve work related problems, leading to improvement, In their total performance and enrichment of their work life."

Kaizen definition for quality circle  The Principles of Quality Circles At first glance

Quality Circles look very simple, but the approach depends upon a number of principles which one must consider in detail to understand the concept fully

Concept  Based upon recognition of the value

of the worker as human being, as someone who willingly activities on his job, intelligence, experience, attitude & feelings  Quality Circle is a form of participation management .  Quality Circle is a problem solving technique.

3 major quality concepts  Quality circle is a form of participant

management.  Quality circle is a human resource devolvement technique.  Quality circle is a problem solving technique.

Objective  Change in attitude  Self development  Development of team spirit  Improved organizational culture  Help in improving the productivity  Promote individuals self-development  Enhanced interest in jobs.

Benefits of quality Circles  Increased in quality consciousness

of employees development  Promote individuals self-development  Promote team work and fellowship  Improve over all company performance and corporate image

TRAINING  Brief orientation programs for

top management.  Programs for middle level executives  Training of facilitators  Training for Circle leaders and

Functions of quality circle  Encourage a team culture and team environment;  Encourage the flow of new ideas;  Improve customer relations and service delivery;  Improve levels of communication;  Improve operational efficiency; and  Create problem prevention attitudes.

Organization structure Top Management

 Appropriate Organization

structure has effective & Efficient Performance

Steering committee Co-ordinator

Facilitator

Leader

Non Qc -

Element of quality circle  A steering committee  Coordinator  Facilitator  Circle leader  Circle

Launching quality circle  Expose middle level executives to the concept.  Explain the concept to the employees & invite them to

volunteer as of quality circle.  Nominate senior officers as facilitators.  From a steering committee.  Arrange the necessary facilities

Process of operation  Problem selection  Problem identification  Problem Analysis  Generate alternative solutions  Prepare plan of action  Implementation of solution  Select the most appropriate solution

Problem analysis  Select most appropriate solution  Generate alternative solutions  Implementation of solution  Prepare plan for action

Basic quality problem Solving  Basic quality problem solving  Brain storming  Pareto Diagrams  Cause & Effect Analysis  Data Collection

Tools are used for data analysis  Bar Charts  Histograms  Circle graphs  Scatter grams  Control Charts

Conclusion  Quality circle is implemented  to all organizations where there  is scope for group based solution  of work related problems